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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 38,694 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    In and out in record time with fantastic results!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came out to install my new TV were very professional and informative. They measured carefully, set up the TV in about 15mins, demonstrated the new TV, and advised on getting the most out of it. Great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent set up and care of existing equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team, Aaron and his coworker, arrived on time and did a very professional job installing our equipment. They listened to our needs and concerns about the equipment. They took good care of our existing furniture and did a meticulous job setting everything up and routing the cables.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture. Easy to use remote. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad exceeded my expectations with installin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great! The wall mount I previously bought to be installed did not work and the agents were wonderful as they had an extra correct mount with them that they were able to install effortlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Awesome, fast, knowledgeable, friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out in a few days..not weeks, like others, and got that big TV on the wall with a quickness. I liked that they went over a few options first,then...wham bam done! Programmed the remotes, set up all our channels, cleaned up and were gone! Didn't mess with wiring because we have a cabinet being made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Never Disappoints Us!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our TV install was done exactly as we wanted and was very professionally finished. The agents answered all questions and addressed all concerns and then some! TV functions with programs and channels as desired. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv 86’

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love quality of tv best deal I made picture is amazing and app

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fast service for a last minute request

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a television mount and did not feel comfortable installing it. Geek squad was already installing another and I asked if they could install a second. No problem they said. I paid the 49 dollars for the install and they went right to it. Took 10 minutes and made sure the few extra cords and wires were clamped together. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TOP NOTCH installation by Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three great installations by TotalTech. Patrick and Sayyid were top-notch. This was not an easy day for them. It involved three OLED TVs being mounted and three TVs being moved. It was a three-way install. I had an existing 77" OLED TV moved from over the fireplace to the main bedroom. The 65" OLED TV in the main bedroom had to be moved to the downstairs bedroom to replace an older Sony LED TV. The final piece was to install the new 83" OLED TV over the fireplace. Although it seemed like it was going to be a relatively simple process, it became very complex and time-consuming due to an older style mount I had downstairs. Patrick and Sayyid were so PATIENT and worked almost eight hours without a break to get everything set up properly. These two guys are my heroes. I love my TotalTech membership. .

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unpacked my tv and mount. The assembled everything and mounted the tv and cable guide quickly and efficiently. They set up the tv and told me how to get the most from it. They cleaned up everything. It was a great install. I couldn’t be happier

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Spot On

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing. Just what I expected. Customer service was excellent. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad Mounted my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men that came to mount our TV were very professional, thorough, quick and very pleasant. I wish that I could have used them to mount another TV while they were there, but I hadn't requested it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, clean installation, installers were very professional. Merchandise if very good quality too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. Arrived on day promised and on time. Hung 85 inch tv above fire place.Did a great job centering tv and leaving enough room for sound bar. Wanted someone that knew what they were doing and that’s what I go.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Hung my husbands TV. He loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful an informative. Wonderful job and explained to my husband make sure he understood. Knowing he had stroke and sometimes has hard time with technology. They were great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesone experienc3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gueek squad rocks! TV installed as i wanted, no resistance, both instalkers went out of their way to explain everything including asking me my opinion on every step so could merge tv with my exising audio video equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Nice and professional technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were vert careful and professional during the installation process.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They did a great job and didn’t take long to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to thank the guys that came to install everything they where great kudos to them

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Went Above and Beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were absolutely AWESOME! They troubleshot a view issues and created a seamless outcome with mounting our tv. Our movie theatre room is now ready for action. We couldn’t have done this without them. Additionally, they were kind, patient and wore masks for COVID-19 safety. I’d give 10 stars if I could!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OMG!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG the service men were awesome, very professional, efficient, personable....just fabulous! They cleaned up after themselves and even wore masks and shoe coverings. They hooked up all of my accessories to the TV also. I would definitely recommend them, they gave 5 star service effortlessly.

    I would recommend this to a friend