Customer Ratings & Reviews

TV arrived damaged and not installed. 2nd new TV was installed but required another service call to fine tune the mounting of TV. The 2nd attempt left new issues involving optical connection between new TV and the home theatre receiver. #rd service call is scheduled for Jan.12th.

They left a CAT6 network cable hanging and would not place behind the wall with other cables.

Two guys showed up to mount the tv on my wall, however, I definitely wasnt satisfied with the end work. My TV was not centered on the wall - I brought this up to them and they basically shrug it off saying the plug is too short and doesnt reach the outlet? That doesnt even make sense, as our house is brand new and the builder had already had an outlet right on the wall where the TV was mounted on. Its only been a month but the TV keeps slanting down and we would have to readjust it. They definitely didnt tighten the screw on the mounts. There are marks on my wall as well. Definitely would never use them again. For the amount we paid, I could've easily done it myself and done a better job.

Agents mounted TV and soundbar but failed to install the cable to connect the soubdbat to the TV. It took me two hours to find the cable and eventually hook up the cable. I requested a refund of the $60 that I was charged for the soundbar hook up. I spoke to a call center person who promised me a call back in 24 hours from someone on the Geek Squad team but I never got the call.

They came in and did a decent job, but multiple holes were drilled leaving a couple unnecessary holes.

Bought a sony soundbar with subwoofer, subwoofer is cracked, unable to use it, disappointing for Sony !!

Horrible service. The guy showed up without the mount I paid for, because he forgot it at Best Buy. Then tried to tell my wife that for a “tip” he would “give” us a cheaper mount and cancel our order but still doing the service under the table. Do not recommend. Stay away. My mount was eventually installed and is now crooked.

I was charged installation fees twice. I was made to either venmo or talk to his company to remit credit card info before they would proceed with mounting. I paid installation twice.

Purchased 6 TV’s, mounts etc… scheduled installation 5 weeks in advance, installer arrives and doesn’t have the correct equipment for install and couldn’t come back until weeks later. $1200 bucks, still waiting on the refund.

Was mislead by the salesman larry not much knowledge, therefore my product was late for over a week so i had to cancel will never RECOMMEND or do business with ANY BESTBUY STORES

0 stars if possible. Mounted only 1 of 2 TVs because they couldnt find "studs". Really, they just didn't want to do two TVs since it took them 4 hours to mount one tv. That one TV needs to be re-mounted as it was 20 inches off center of the wall. Yes, you are reading that right. 20 inches. Worst ever experience and still awaiting my second tv to be mounted, which of course hasnt prevented Best Buy from already implementing their "coverage" start date. Despite the TV not being mounted, or even taken out of the box.

Your installers drilled into my stone to mount the TV then determined they needed a different mount. Promised to return with bigger mount prior to an event scheduled at my house on 2/26 and I agreed. After contacting the technician and he could not tell me that they would get back to me before 2/26 I hired an outside company to come to mount the TV in my home. Your technician left me between a rock and a hard place, not being able to assure me that he and his partner could return to my home and mount the TV prior to my event. I'm really not happy that I had to pay $300.00 to another company to install a TV purchased at Best Buy.

Never received the follow up I was promised for Mac home with Savant remotes

I don't think the Geek Squad installed my TV. The guy that delivered it installed it but did not set it up. He didn't connect it to the wifi or set up any of the streaming apps like Netflex. He was more interested in a security system !? The last crew that came set up everything including the surround sound.

Opted for an easy and free service but the Geek Squad drilled a hole in a water pipe in the wall, which resulted in a significant amount of water damage to my walls, insulation and ceilings over two stories. The Geek Squad crew was very nice and professional but this issue is now a massive ordeal due to the property damage. The water incident made it impossible to actually mount the TV so essentially all I received from the professional service was two stories worth of water damage. The insurance has also been nonresponsive which is an issue given the repairs needed and the urgency with which they are required. Very disappointed given how easy this task is.

Techs took 2 trips and still couldn’t install tv in basement. Didn’t have parts asked me to order from CA when my handyman hung it. Waste of money. Would not recommend paying for a service who doesn’t have parts on hand.

Disappointing bundle purchase . Geed squad declined to mount TV on wall. Used chat to confirm that bundle would all arrive with Geek squad. Mounting device and cable hiding equipment were shipped . Cable Hiding equipment arrived with parts sticking out of both ends of box .

Sooo my appt to have an installed was scheduled for 7:00am to 1:00 pm. Sooo by 2 pm when no one showed, I called Geek Squad, who advised me that my appt had been changed to the 12pm to 8pm. Sooo the Geek transfers me to some Special Forces bs to get to the bottom. Well Agent Whomever tells me she can’t help because all the Special Forces do is extended warranties. While on the phone with Agent “hurry up and grow up” the installer calls at 3pm and says, “Sorry bud I’m not going to be able to make it!” Really I figured that out at 1pm! He did confirm the 7-12 appt, so not sure why the Geek guy lied. Anyways the left hand still doesn’t know what the right hand is doing in case you’re keeping score!

They mounted my tv but couldn’t center it because of studs

Unprofessional install. Wasn't geek squad. Best Buy sent some unprofessional installers literally destroyed my wall trying to guess where the stud was.