Customer Ratings & Reviews

Happy with the install. However the lead tech was unruly. I really felt bad for his helper. After a two hour install, I was just waiting for him to leave so I did not have to hear his brash condescending way of communication. That said the job was completed correctly and happy with my purchase.

The agent mounted the screen but did so in a way that he subsequently told would require us to install and pay for a new Verizon line in order to view Verizon on our two other screens. He also did not delete the closed captions from the screen as we requested.

The Geek Squad workers were great, but I am very disappointed that they were unable to mount my TV on the wall because I have metal studs. They also informed me that calibration was no longer done???

We had Geek Squad members come to our home to mount our TV only to tell us that they were unable to do the job as we wanted the TV to be mounted above a fireplace and it required additional materials. The salesperson we spoke to at Best Buy had told us this wouldn't be an issue, but it was. We made a follow up appointment that we were assured would be Geek Squad again, but it ended up being a third party service. The person from the third party was a somewhat new employee and did not have expertise in mounting TVs - he first placed the mount upside down and then had the TV mounted on a tilt. Overall this has been a VERY frustrating experience and we have wasted three days and countless hours on the phone to try and mount a single TV.

Due to Covid-19 technician only did contactless delivery...no installation

They just delivered the item, did not set up the item for me

Didn't get the voice control working. Or the button with the 3 color dots.

The man who came to install the tv was courteous and handled the installation fine. When he left he failed to close the gate behind him. our dog got out and I had to chase her down to get her back into the yard. That was not acceptable.

When my tv was installed I told the technician that the screen had two dents on it. He stated that he was going to document it and that someone would give me a call. I haven’t recieved no call so I called and now im being told the installer said it was fine. That person’s lied. I told him they had two dents and he said it was normal but would document it and to wait for a phone call.

Let’s start by the fact that I physically went to the store to pick everything I needed for the wall mount. The day they arrived they didn’t the right tools to mount my tv so they had come a different day. You have to go through the entire scheduling process again. The second time they came in they didn’t have the correct cables and they were too short and they were rushing. They did such a crappy job and let all the cables just laying out there which defeated the purpose of getting the tv mounted. On top of that They set it up crooked and rushed and left. Please please please do not get anything installed through the geek squad. They are unprofessional and most likely won’t post my review.

They did a good job other thank it was not centered as requested.

Less than stellar, technician did not get appointment setup correctly at all and I had to go into the store. Technician that came to my home had nothing to mount my soundbar so luckily I still had the original hardware and threatened to charge me if he had to provide it. I would think with this large if an install price the brackets and hardware would have been provided.

Overall, the service was good , my tv is just slightly crooked!

they did a good job setting up the TV quickly, but they never connected Xfinity box, only Wifi and it's still not working, they just said that's easy to do and they left. I would like them to come back and set up all connections and don't leave before making sure its all functional

I was led to believe by sales individual that the tv would be hung and setup programming. . I had to help hang tv and got very little info on setup

The guys were very nice. Didn’t notice till they left that the mount or tv is not centered.

First time very helpful but This time not so much. These employees were worse than a married couple

I made the mistake of utilizing their services to setup my Sony 900e TV. They couldn't get out of there quick enough. It was very clear that they had no interest in answering questions or giving an education on how to operate all the functionality of the TV. I won't use them again.

RECEIVER WASN'T CHECKED PROPERLY FOR RECEIVING SPECTRUM SIGNAL.

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