Customer Ratings & Reviews

I purchased a TV online and included the mounting service. When Best Buy showed up to do the installation they saw that it was on a wall with stone veneer instead of a normal wall. Apparently they have a different team to do installations on stone so we had to reschedule and there was an additional up charge. They said they'd take the TV back and reschedule with the other team for me. That didn't happen and it turned into a whole mess because the TV got lost in their system. Eventually I had to pick up the TV from Best Buy myself and I ended up finding a local installer to put the TV up for me for half the price.

They looked at a couple of setting and told me it was an outdated cable box. That's what I received for 250.00 dollars

My initial 2 calls were a joke...I couldn't understand the person trying to take my order and they couldn't understand me. No disrespect intended, but HOW are you supposed to conduct business with people that can't speak clear English, or can't understand English??? We have spent thousands with Best Buy just in the few months. We expect NOT to have to speak with 5 Customer Service people before our order was completed correctly. We went from an install date of June 29, to July 7 in the 5 hours it took today to get our order straight and correct. Our relationship with BB & Geek Squad is now strained and may remain that way.

Did a good job. I can’t complain except he was a little sloppy.

The best buy crew came in and mounted the TV in about 15 minutes. I felt like the expense was high.

I paid $250 for mounting on “special surfaces” anticipating my thick drywall may be considered that. When Geek Squad arrived, they said drywall is think so I needed to pay an additional $150 or they would not install. After paying 4K for the TV and waiting a week, I paid thinking I could fight later. Best Buy customer could care less. Will utilize my gift cards for the credit card purchase but will never shop at Best Buy again.

Geek Squad was a no-show on our scheduled appointment day and I couldn’t get through to anyone- the delivery company, Geek Squad, no one. Was disconnected multiple times from hold and was maddeningly shuffled around. Ended up having to go in to the store (during Covid so I was really trying to avoid this) and was basically told, “oops. We can get there in two weeks. Our bad.” Now the customer rep at the store was super super kind and apologetic and cool, but he is from Best Buy- not the Geek Squad. I had to pick up my tv (80 pounds), have a friend come over and help me carry it inside, and hire someone through a local handyman listserve to install it. I would buy from BestBuy directly again, but will never again use their online service or Geek Squad. I couldn’t have been less respected (while I proudly was never a Karen) or have had my time less regarded.

Sorry. Delivery people never showed up. Waited the entire day. The following day I cancelled and purchased elsewhere. So disappointing after a flawless awesome appliance delivery the week prior. Step it up guys.

Pretty east review. The installers are fantastic...everything else sucks and the communication is terrible. Geek Squad customer service is a joke and what they tell you isn't what you get. But besides that it was just great!

Can't really rate Geek Squad when Best Buy sent a third party installer.

T v does not work with the remote can’t turn off or on

Tv not level and wires weren’t hid behind the wall

The service was scheduled over a week out and TV had to come from another store. The cost to mount a TV is excessive. It was well over $200 for just the service and the installer was only here 20 minutes. The only reason I'm giving 2 stars is because the guy was nice.

The agents were late to make delivery of the TV. They could not get my Bose system to work properly. They came out three different times and could not figure it out. My daughter recommended a optical cable initially and they said it would not help. Finally she brought me a optical cord and the Bose system was in operation.

This did not go well. Three different times an installer did not show up for a scheduled appointment. At all. No call, no explanation, no nothing. Customer service phone support was of no help even after all the hours wasted on hold trying to get through. I finally had to go into the store and talk to a manager to get this straightened out. Turns out the installers not showing up were third party installers. Once I was scheduled with an actual Geek Squad installer it was fine. He came when he said he would and got the tv mounted for us. Super nice guy. Lesson learned: when you schedule your install make sure your installer is not some random third party installer.

Pathetic experience for the service by bestbuy. After purchase I had to followup multiple times to get update on delivery. Customer service had no clue. When I went back to store, I was told same product not available so buy new product which is more expensive or take open box. I am done going or purchasing anything at bestbuy

I should have wrote review much sooner but didn’t know it was an option for geek squad. Was told the high price was because of larger tv so 2 ppl come to install. 1 man came so I helped him from the moment he arrived until he left. Mad several holes in wall before he got it right. Wish I would have let my husband do it like he wanted to . I also had to ask him to set the tv up which was part of the service. He turned the tv on and put internet password in. As I am technically challenged I waited for hubby to get home before I messed with it. I almost forgot the dude hung on the tv with his weight to make sure it wasn’t going anywhere. I would never hire geek squad again.

This install was horrible from the contractor. I prefer Geek squad instead of an outside contractor. I have wires behind the TV coming apart. I need Geek Squad to come and redo this install ASAP.

Happy with mount. It took Geek squad a while to figure out what they were doing.

The agents mounted tv but did not raise it even over my existing 300 Bose soundbar, The 900 soundbar I won’t be able to see a few inches of bottom of screen. I asked for them to raise the tv. I was told I didn’t want more holes in my wall. I replied I’m old and don’t give a dam about those holes, (maybe 2 3/8” holes BEHIND the tv 2of the holes could be reused.) They were too busy watching 2 new. reviews of Evengers and paid me NO attention, then left. I want the tv raised a couple of inches so the banner across the bottom during a sporting event can be seen. Horrible service. What must I do to have this done?