Customer Ratings & Reviews

I was scheduled to have my TV mounted on the 7th of September. The Geek Squad never showed up. I called and no one could give me an explanation. Instead they placed me at the end of the scheduled which turned out to be September 22nd. After that long wait of having my TV waiting to be mounted the men came and couldn't mount it. We had to do it ourself!!!! It's a very helpless feeling when you can't get the help you need with the Geek Squad! Calling in to the automated system was a nightmare. Sad because Best Buy is the only electronic store in the city so you are at their mercy when it comes to buying Large screen TV's and having them mounted.

Everything went fine, de-install/install. Agents were professional and worked together well. After they left, I realized that my external sound system worked fine with cable but not with the "smart" functions from the new TV. Sound from the "smart" functions would only play from the TV's internal speakers. Not happy.

At first I thought they did a good job even though they didn't bring cable channels as I requested now I'm noticing the TV droops forward and camt be adjusted fortunately it droops at a good angle but would be nice to be able to adjust.

Have always had great luck with the geek squad but after this I probably won’t use them anymore. I now get to have a painter come out and patch holes in my wall from where they had to move it; after it was mounted 1/2 a foot off center. I hope you have the time to wait around for multiple appointments.

installation was basically a disaster. Multiple failed attempts with different crews including a 3rd party vendor then multiple Geek squad installers. They also made me take multiple trips to actual store after each error to bring back tv mounts that were they couldn't properly install, instead of returning it themselves. I've been waiting for compensation for over a month and nobody has followed through as they promised. Please call me at 704-699-2557 to resolve this.

Install did not set up all the items on the TV = Google or the

Geek Squad employees should stop putting Verizon mini boxes behind flat TVs mounted on the wall. They are the experts. I say this because when there is a problem with the Verizon box or TV the repair person can't get to the box or tv without taking the TV off the wall.

I had the worst experience with this. They canceled on me three times in a row. They finally came almost 2 weeks later they put my TV in crooked I called back. It took them another week or two to come back while at that time they canceled on me two more times. They also told me they were going to compensate me for all of this mayhem that they were doing for them to turn around and not help me at all. They put holes in my wall that I have to repair now, it’s such a disaster

While booking this option, The Geek SQUAD team committed points were NOT accepted by the team came to my home. They completely denied to perform what they committed to me and they were very hurry to leave my home ie., with in few mins.... I paid close to $275 and they are NOT ready to spend 10 mins to switch on the TV... Please ask them in written... Very Very....BAD experience , I would recommend to hire from out side....

My TV couldn’t be mounted because it was damaged. All they did was put the TV on stands and plug in the sound bar: something I could’ve totally done on my own had I known the TV was damaged. But they still charged me $100 bucks for it calling it a “set-up,” but it’s not like they had to set-up or program the tv or sound bar or anything! They just had to plug things in. I understand paying something for having them make the trip, but $100?!? I guess I’m lucky I initially had a discount because they wouldn’t charged over twice that amount!

The geek squad guys that installed my replacement TV did rushed on installing the TV they didn't bother to level the TV nor put it in the center; after the installation they didn't even sanitized the place as a precaution for COVID-19. And the worst thing they refused to give me the new remote control and TV stand that came with the new TV replacement, and insisted me to just keep the one from the defective TV, now i'm in dilemma that in the future the remote will not work properly as they didn't come as partner of the new TV, it had some issue in the old TV that it's kind lagging. The TV stand I don't know if it's exact fit as TV was wall mounted.

I am not much satisfied they are very hurry for next job .

3rd party vendor mounted tv only could not mount our soundbar so I have to return mount for soundbar. Did not get much direction on the system. Big sale was voice remote 3rd party said they don’t do that on installation.

The tech left "pilot holes" the whole reason i paid for this was because i didnt want extra holes that weren't necessary. Still waiting on how they're going to fix this. Dont get this. The only reason they get a star is because my tv is hung.

I had to leave my job to come for the installment but the guy did a good job .

The agents mounted the mount and offered to come back to install the actual tv since the tv I had order didn’t arrive on time. However, once the tv arrived I wasn’t able to reach them so I had to finish the job. Wouldn’t recommend using this service.

Years later, I was cleaning the TV and found that it still had the plastic on the bevel and all around it. Even still had the plastic on the front screen you pay for this type of service. I bought the TV from Best Buy. I bought two TVs from Best Buy in the last two years only to see them after I bought them at half the price.

The agent mounted my TV but did not have the equipment to conceal the wiring. He promised to come back but cancelled on the day he was due and then never responded to my calls and texts.

They out sourced my appointment to a 3rd party. The day of my appointment, the technician texted and asked the size of my television. He stated he would be there, as I was the last appointment. I waited all day. About 6:30pm, I texted and asked was he still coming. He called and stated no, because it was a two person job. He knew this from the conversation earlier in the day. I let that go. He promised that he was speak to his supervisor and I would be first the next day. Never heard from him again, after several calls/texts. I went to and called Best Buy several times. Spoke with several people. After getting the run around for over a week, some one came. I continued to call and got a full refund. I will never pay for greek squad again.

The installer didn’t seem to know what he was doing, he tried to tell us because we bought a Samsung Frame TV, it could not be centered on the wall then when he connected the Samsung soundbar he used the wires and insisted they were needed, the soundbar is wireless and when we installed and mounted our other TV we needed no wires. He was rude and condescending, he had no extra supplies with him as he told us”I squally have screws with me but it’s the end of the day and I ran out” Really poor service for the high price.