Customer Ratings & Reviews

Hi, Even though I inform the technician where I wanted the TV, he suggested a lower area. Still, I requested to be in the place that I wanted but technician still put it on the area of his recommendation. It's not like the technician is staying at my house to watch TV. Not happy, and I do not want a lot of holes in my wall. thank you

The third party for Best Buy did NOT install my TV correctly. They mounted it too high. The tech recommended a higher height than the wall mount bracket company did and changed where I had installed the brackets as per the mount. Did not secure power cable to the back of the TV as per manufacturer's instructions. I have to rehire someone install it completely and correctly. Best buy gave me a partial refund but did not even ask to have a return visit to make it right. Will never use them again and will make purchases elsewhere as they do not stand behind their service!

My 1st install was no show. We waited 9 hrs to be notified they weren't coming. The 2nd install appt they couldn't complete because I was sold the wrong mount. The 3rd install appt is today 2/16 and I'm being told I have to pay an additional $130 because it is being mounted over a mantel. Best Buy was made aware of where the TV was being mounted when I purchased so I don't understand why now after 2 failed attempts to install I am being charged $130.

Not happy so far! Bought tv first week in June, promised to deliver and install June 19. On that date we were told tv didn’t come in yet and now they won’t deliver and install until July 9. Long time to wait.

I am VERY unhappy with Best Buy service in Destin Fl. The salesmen told me whatever they thought I wanted to hear to make this lucrative sale. When the independent contractor came to install the tv's they did not run the wires thru the walls like I had been assured they would do by two different salesmen. I paid for installation including this requirement for the wiring and did not get that service. After speaking with two managers, one of whom tried to help, the second just blew me off, I had to pay another person to come get the tv's operable. I am disgusted with the lack of service or concern for the customer at the store in Destin. If there had been anywhere else to buy these tv's and get them installed, you can be assured I would have done just that. Unfortunately, Best Buy has a monopoly on that market and the Destin store sucks that for all it's worth.

Confusion from the best buy scheduling department.

I have paid and scheduled TV mount service. No one showed up on service day with a 12 hour window. Called and assured by customer service representative that someone will reach out in a day to reschedule the appointment. No call yet. No updates no updated schedule. Did I just scammed by Geeek Squad by taking my money and running away without giving the required service?

The agent did his work tv does not power on 4 days after install and Geek Squad would not help

I was very impressed with the technician who reinstalled my tv and installed my sound bar but I have a billing issue that has never been resolved. My billing was not correct and I have not been able to straighten it out. I was working with Josh, but he has not responded

They were great and efficient but were constantly trying to up sell while they were there.

So disappointed with the service. Paid $ 200 for them to hook & setup up my tv with all the acessories and they left me with only the tv setup. Send only 1 guy for a 65 inch tv and I ad to help him mount it. I had to help him . He told me he did not had the time to hook up the wee or Bose speakers, it was my problem. He did not have the time to do it cause of too many orders and he was the only guy on the job. Gosh, what a way to blow $ 200 for less than 30 minutes work, so disappointed

The Agents never showed up for scheduled appointment and never contacted us. Contacted customer service who were no help whatsoever. Will see what happens next

my service with geek squad worked out good, there were no issues

I NEVER MET THE GEEK SQUAD BECAUSE I CANCELLED ORDER AS THE DELIVERY DATE PROMISED THEY COULDN'T MEET. ATTEMPTED TO REMEDY THROUGH CUSTOMER SERVICE AND BEST BUY SERVICE IS NON EXISTENT. DO NOT RECOMMEND. GO ELSEWHERE

The installers were very rude and didn’t want to make things logical. They were being very selfish and even wanted to take my tv back. I had to beg them to take the tv out of the box and then they were able to fix my tv. They pretended to call a manager but not knowing that I would see the Home Screen of the phone and no one was called.

We have had nothing but issues with this set up and the problem has not been solved. There has been 2 different techs sent to resolve and there is always a different equipment issue due to poor salesmanship not knowing which products work together the tv still is not working properly

Wanted a 70’’ tv. Salesman Hayden talked me into a 65’’. When it was delivered, Hayden had written the order for a 55’’ tv which is what was delivered to me. Not real happy. Now, I’m stuck with a 55’’ tv and still have to buy a 70’’ which I wanted to begin with.. ..if there was a decent place, I would buy a 70’’ somewhere else. I am very very unhappy. Also these surveys don’t mean anything. This is the second one I’ve written and no one has contacted me so what’s the point?

should have been a free service with price paid for tv! They did a good job though.

Not great for $300. Crooked. Power strips filed loosely behind TV on top of mount.

Omg idk. There's a lot of holes in the wall. Idk. Does geel squad repair it.