Customer Ratings & Reviews

Would have liked the shelf under the TV to have been centered.

they canceled appointment without even calling and the waiting time was from 7am to 7pm and when i called at 630pm they said they had already cancelled my appointment (yet never called me) so i stayed in the house waiting all day for 12 hrs for a no show. the. they rescheduled for 2 days later, and you won’t believe it! but they canceled appointment AGAIN without contacting me!!

No one showed up or called the date the installation was scheduled. When we went into Best Buy to find out what happened we were told by store manager to go and call Geek Squad ourselves. There was nothing the store could do even though they took my order and Geek Squad was standing next to them. When we called Geek Squad they said they could not help but to schedule the install for another 10 days out, which was not acceptable. They said to go back to store. Back at store, manager said too bad. That's all we can do. We cancelled it. No one apologized or offered to accommodate for the mistake. Worst customer service I have ever received at Best Buy and very disappointing.

4 months after buying a $25,000 tv ($35,000 with accessories and installation) and not this tv, our high end tv died. Best buy response was - not our problem - deal with the manufacturer directly. This is a dangerous precedent for a retailer to set. We buy from retailers who sell across mutliple suppliers so we only have to deal w/ 1 company. Best Buy’s actions encourage all of us to go direct to the manufacturer.

Third party installers. Unmarked car. No identification. Unprepared with only bare minimum tools. Broke off end of hdmi cable which was buried in the wall. No placement. No remorse. Lucky I had a spare hdmi cable to connect tv. No solution except to have an exposed wire. Now after paying $300 dollar I as the consumer will have to pay to take the tv down, open the wall and remedy the debacle. What do I get, geek squad call center out of the country. All I ask for is a full immediate refund. Instead it has to go to this department and that department. Well Best Buy and Geek squad never again. There are many options available to consumers with higher standards of practice.

From the minute the tech stepped through the door there was attitutude. Fortunately for me I had to leave & go to work but unfortunately for my boyfriend he had to stay & deal with the attitude. We purchased an install and hook up but apparently you need to very, very specific what you want hooked up. They will not take your cable from one side of the room and place on another wall without an additional charge (we had to move the wiring) and then we were told they do not hook up Comcast wiring for internet. They did mount the bracket competently but truthfully I would have been better watching u tube & doing it ourselves than dealing with this surly combative tech. Probably a great service with another tech but we weren’t so lucky.

The clowns that showed up were barely able to hang my tv on the wall. It’s crooked of course and they did not do anything with the cords. Some Bozo the Clown independent contractors for Best Buy. I will never let anyone that is not a Best Buy Employee into my house, again. I made a complaint, got a call, and nothing ever happened. TV still crooked. So my experience with this plan has not been good and I can’t recommend it to anyone.

They installed my tv. Hooked it up to all my devices. Super sevice. Great guys. They even moved the old tv into a bedroom and hooked it up there also. We love the Geek Squad service.

Ended up doing my own install. Nice that this service is offered.

lazy and unprofessional technician....i paid to mount the tv on wall. after wasted my time and money, as i am typing this message the tv was place on the floor while their technician check it as completed. i called customer service to report this situation, I was held for about 1:30mins without solution. very POOR customer service. after i spent the ridiculous amount, nobody call me till now. i can NEVER try this again, never!

Tried to schedule in store and staff said to do it online. Booked online, checked to confirm reservation and it was no longer scheduled. They couldn't schedule installation within my timeframe so I cancelled the request. Three months later they charged me for the installation. Which is probably why you are asking me to review the service. Requested the charge to be removed and 3 weeks later it's still on my credit card. NEVER AGAIN!

I ordered a premium 85" TV with mounting and installation included. I purchased the wall mount and and in wall cable box as I have prior purchases. Installation team was almost 2 hours after the set window and did not know how to install an in wall cable concealer. I refused delivery and have now been on hold for 45 minutes after first being disconnected by the phone agent.

The agents sent to my house did not complete the install. I had to go back to Best Buy twice and wait an additional week for the installation was complete!!

Bad attitude s and don’t turn your back Couse they will just put your T v, w o asking you.

The agent came in with his shoes on even before i realize he is on my carpet in the bedroom... during the time of pandemic i dont think any customer would appreciate such an incident. They should either remove their shoe or cover it up.. Sorry, but we are not happy for that

Poor customer service. Kept stringing my family along waiting for delivery the entire day (was supposed to be 8am to 12pm). On the last of 4 calls to see when they would come, they said the delivery was cancelled and we would have to reschedule. I went to the store and cancelled the order. All they needed to do was be upfront and tell me or my family " Hey we cant make it today can we reschedule" instead they kept saying in an hour , in an hour...

Had to have the installers level it, they were going to leave it slightly slanted. Also, the new mount they told me I needed to buy wasn't as good as the previous one. The guys were very nice, polite and accommodating.

Not satisfied, and kind of disappointed. Tech was needing additional help from co-worker in the area. Luckily, they were close by. Also, 1st tech, didn’t ask how high to place the TV mount.

Knowledgeable and competent. About two hours late.

Terrible service. Geek squad kept changing when they would be there and ultimately didn’t even show up during the window. The technicians also didn’t bring the proper equipment so I ended up having to buy additional cords in order to hide wires. Called Best Buy 3 TIMES about a refund and they kept saying they’d process the refund and call me back and never have! Never using Geek Squad or delivery/installation services again! Horrible.