Customer Ratings & Reviews

Quite poor experience. Delivered a broken TV, installed a broken TV. A broken TV is still on my wall waiting for BestBuy to "find" another TV. I bought am 85" Samsung 4k TV and would have expected more from you and from Samsung. I've submitted a survey to you asking you to call me to resolve but all you've done is send me more emails about reviewing my experience? To perhaps state the obvious, I had considered ordering this product to be shipped to me but didn't want to risk be shipped something that arrived broken. Given this experience, there's no reason for me to walk into a BestBuy again.

I am completely satisfied with my decision, Thanks Once Again Sincerely Murl Williams.

Geek Squad charged me 199.95 to remove the old TV and install the new TV. The wall brackets were already in place. , They were here for approximately 45 minutes. Before they left I asked if everything was in working order. They said yes. After they left I found out that it was not the case, I looked on the website and did not see any fee for $199.95. I feel I was extremely overcharged since they were here for approximately 45 minutes and did not have everything in working order. NEVER AGAIN>

Not satisfied, and kind of disappointed. Tech was needing additional help from co-worker in the area. Luckily, they were close by. Also, 1st tech, didn’t ask how high to place the TV mount.

Waited weeks to have my New Lg C2 77" installed by best buy a day after the best World cup ever. I wasn't even able to watch the game on the New tv. However they installed the TV way too close to the floor and left way too much space above. The TV should have been mounted higher. Called geek Squad waited 15 mins spoke to someone who said hold 5 mins they will look into compensation and reschedule another appointment for another TV also then the phone hung up.

Geek Squad showed up without a TV mount. The guys who showed up were knowledgeable but we're not prepared to do what they were hired to do. It's hard to mount a TV without a mount. Install cost was refunded.

Geek Squad dismounted old 55" Sony TV, removed mount and reinstalled on new 65" LG TV and remounted it on wall bracket. HDM1 cable and RG Antenna cables were reconnected; Verizon Remote was then reprogramed for LG TV. No smart TV features were enabled or explained.

TV as mounted to wall as state slightly off centered

Had two TV's to be mounted and one was a total failure as they couldn't find the wires in the wall and I was able to find them easily after they left. The other TV for this review they got mounted but missed the center of the wall so had to move it over leaving unpatched holes in my wall that they just left behind the TV like it was ok. Spent hours on text and phone with support two different times to try to get refund and damage repair and was told I would be contacted in 48 hours. Guess what, not a peep back from Best Buy or any refund in over 3 weeks now. Will never use Geed Squad again.

We’re unable to install due to tile on the wall. We informed the scheduler that there was tile on the wall, but apparently this was not communicated. Very inconvenient. Installers were ver polite and appropriate. Not their fault.

The agents sent to my house did not complete the install. I had to go back to Best Buy twice and wait an additional week for the installation was complete!!

I did NOT get the Geek Squad!!!! I got a 3rd party crew!!! They were suppose to mount a tv that I brought Fromm Illinois that had zero issues but when these guys installed it wouldn’t turn on. Neither guy knew what to do or check and the one didn’t seem to even care!!! Entered my house without shoe coverings and tracked their dirty shoes through my house!! I paid to have my tv mounted……now I will need to purchase a new tv which comes with free installation. I feel that I am owed a refund!!!!!!

I have paid and scheduled TV mount service. No one showed up on service day with a 12 hour window. Called and assured by customer service representative that someone will reach out in a day to reschedule the appointment. No call yet. No updates no updated schedule. Did I just scammed by Geeek Squad by taking my money and running away without giving the required service?

You sent a contract geek squad person, not an employee of best buy who set up 2 tvs and sound bar improperly in following ways. TVs did not operate when he left, told me to just follow the prompts. One tv was mounted so that the mounting bracket covered the cable outlet.... REALLY! If that wasnt bad enough it took over a week, 2 additional trips to the store in Hyannis ma and over 2 hours on hold to get attention and someone to come back out. to fix. Had purchased your full service geek squad package but I have returned that and will NEVER utilize your services again. Too bad because we have bough quite a lot with you over the years.

I was charged installation fees twice. I was made to either venmo or talk to his company to remit credit card info before they would proceed with mounting. I paid installation twice.

Years later, I was cleaning the TV and found that it still had the plastic on the bevel and all around it. Even still had the plastic on the front screen you pay for this type of service. I bought the TV from Best Buy. I bought two TVs from Best Buy in the last two years only to see them after I bought them at half the price.

Tried to schedule in store and staff said to do it online. Booked online, checked to confirm reservation and it was no longer scheduled. They couldn't schedule installation within my timeframe so I cancelled the request. Three months later they charged me for the installation. Which is probably why you are asking me to review the service. Requested the charge to be removed and 3 weeks later it's still on my credit card. NEVER AGAIN!

The service was not existent, as Best Buy was not able to deliver the TV which was ordered and the reason why we signed up for this. After waiting several weeks for the TV unsuccessfully we canceled the TV order and the subscription. They were not able to refund full subscription price. Promised to send voucher for the price differential, never happened. Maybe they can do a good job but if something goes wrong absolutely unable to help. The technician who called us was super friendly, not his fault obviously.

The agents did a great job except the tv is crooked by about 1".

4 months after buying a $25,000 tv ($35,000 with accessories and installation) and not this tv, our high end tv died. Best buy response was - not our problem - deal with the manufacturer directly. This is a dangerous precedent for a retailer to set. We buy from retailers who sell across mutliple suppliers so we only have to deal w/ 1 company. Best Buy’s actions encourage all of us to go direct to the manufacturer.