Customer Ratings & Reviews

It was mounted and good but has since stopped working

Still waiting for tech to finish the job. It's not done yet.

Great service, TV looks nice over my fireplace. Would recommend to anyone

Bestbuy hired a third party company named "installs" to mount a tv for our company. Gentleman delivered the tv, said he needed a part to mount the tv, and then promptly left and never returned with zero communication. He then marked the mounting as "completed" in our purchase history. Needless to say, we attempted to refund the mounting charge, and 3 hours later, after 8 different reps, we still have not received a refund. I even offered store credit as an option, because we spend literally multiple six figure amounts with best buy per year. So now we're going to chargeback this order for an incomplete service, and i'm leaving this review for your customer service team. I spent 3 hours of my time contacting you to resolve this in a kind manner, you can now contact us.

They showed up two hours past the time window that I was given for them to come. They showed up without mounting equipment for my television and sound bar, and when I questioned it, they were going outside to call a manager, but instead of left and never came back in.

Poor customer service. Kept stringing my family along waiting for delivery the entire day (was supposed to be 8am to 12pm). On the last of 4 calls to see when they would come, they said the delivery was cancelled and we would have to reschedule. I went to the store and cancelled the order. All they needed to do was be upfront and tell me or my family " Hey we cant make it today can we reschedule" instead they kept saying in an hour , in an hour...

The installers were on time and very courteous. However, my new TV was not set up properly to use my external speakers for both my Xfinity channels and my LG channels. Calling customer service was a waste of time. They place you on hold until the line goes dead.

The agent did his work tv does not power on 4 days after install and Geek Squad would not help

Was mislead by the salesman larry not much knowledge, therefore my product was late for over a week so i had to cancel will never RECOMMEND or do business with ANY BESTBUY STORES

they canceled appointment without even calling and the waiting time was from 7am to 7pm and when i called at 630pm they said they had already cancelled my appointment (yet never called me) so i stayed in the house waiting all day for 12 hrs for a no show. the. they rescheduled for 2 days later, and you won’t believe it! but they canceled appointment AGAIN without contacting me!!

When placing orders, I know to ask a lot of questions which idea and was highly disappointed, frustrated, and completely upset that our install was not able to be done when I informed the agent when placing the order specifications where my TVs would be placed

TV mounting, didn’t go well, somehow the sound bar is blocking the signal of the television remotes. Hopefully you guys can come over and remount it again.

Terrible service. Geek squad kept changing when they would be there and ultimately didn’t even show up during the window. The technicians also didn’t bring the proper equipment so I ended up having to buy additional cords in order to hide wires. Called Best Buy 3 TIMES about a refund and they kept saying they’d process the refund and call me back and never have! Never using Geek Squad or delivery/installation services again! Horrible.

Sorry. Delivery people never showed up. Waited the entire day. The following day I cancelled and purchased elsewhere. So disappointing after a flawless awesome appliance delivery the week prior. Step it up guys.

Would love to review it but haven’t received it yet!!

I ordered a premium 85" TV with mounting and installation included. I purchased the wall mount and and in wall cable box as I have prior purchases. Installation team was almost 2 hours after the set window and did not know how to install an in wall cable concealer. I refused delivery and have now been on hold for 45 minutes after first being disconnected by the phone agent.

The installers were very rude and didn’t want to make things logical. They were being very selfish and even wanted to take my tv back. I had to beg them to take the tv out of the box and then they were able to fix my tv. They pretended to call a manager but not knowing that I would see the Home Screen of the phone and no one was called.

I feel like they didn't want to mount the TV. Came up with many excuses as to why they couldn't mount it.i later switched location for the TV to be mounted .or even move the new TV I bought back to my living room they wouldn't. I ended up mounting my TV.

The guys that came to mount my TV were great! When they got here they asked where the bracket was? I told them GEEK Squad said they would have t. Asked twice because it seemed wrong. She assured me it was taken care of. Tech’s actually drove 20 miles back to Best Buy and got a bracket I bought online while they were here. They finished the job and were great. In store services, not so much.

The tv didn’t work. The installer had told me it was good to go when he left. I had to call him to make him walk me through the process needed to get the tv to work. I reported this to his supervisor asking for a refund since all the tech did was hang it on the bracket that was already installed on the wall. His supervisor sent me an email which said if you REALLY want to discuss this call me. I thought to myself, no, I won’t bother but I won’t buy from Best Buy again and I won’t sign up for the geek squad service they offer.