Customer Ratings & Reviews

Waited weeks to have my New Lg C2 77" installed by best buy a day after the best World cup ever. I wasn't even able to watch the game on the New tv. However they installed the TV way too close to the floor and left way too much space above. The TV should have been mounted higher. Called geek Squad waited 15 mins spoke to someone who said hold 5 mins they will look into compensation and reschedule another appointment for another TV also then the phone hung up.

The service was not existent, as Best Buy was not able to deliver the TV which was ordered and the reason why we signed up for this. After waiting several weeks for the TV unsuccessfully we canceled the TV order and the subscription. They were not able to refund full subscription price. Promised to send voucher for the price differential, never happened. Maybe they can do a good job but if something goes wrong absolutely unable to help. The technician who called us was super friendly, not his fault obviously.

The two men were fabulous, but disagreed often on the process. They did not have the part I needed to install my soundbar to the TV. They suggested for me to buy a new soundbar. The cheapest one on their truck was $699. I declined.

Service was terrible here at the Southport location. Paid for installation. Left cords hanging. Complained they came back and advised me to get someone more professional to install because we really do not do that. When I was in Avon and I had my tv installed it was great and I didn’t have to say anything about the cords. I paid for a full installation and I was not satisfied at all with this location.

was disappointed they sent a subcontractor rather than a Geek Squad employee.

Services were the worse experience I have ever paid for. They changed my delivery 3 times and when they finally kept my scheduled delivery they couldn't even find my address and gave me an attitude like it was my fault. They didn't connect anything unasked for and to top it off they messed with my internet and did something to it so it wasn't working. I had to get a technician out to fix it which costed me money to fix. First and last time I use bestbuy services.......

TV mounting, didn’t go well, somehow the sound bar is blocking the signal of the television remotes. Hopefully you guys can come over and remount it again.

Made a mistake and I now have 4 holes in the wall.

Quite poor experience. Delivered a broken TV, installed a broken TV. A broken TV is still on my wall waiting for BestBuy to "find" another TV. I bought am 85" Samsung 4k TV and would have expected more from you and from Samsung. I've submitted a survey to you asking you to call me to resolve but all you've done is send me more emails about reviewing my experience? To perhaps state the obvious, I had considered ordering this product to be shipped to me but didn't want to risk be shipped something that arrived broken. Given this experience, there's no reason for me to walk into a BestBuy again.

I thought the mount would have more range of movement than it does. Works well enough

I had to pay someone else to come out a fix the way the tv was mounted because it wasn’t centered and wouldn’t go all the way back against the wall.

I did NOT get the Geek Squad!!!! I got a 3rd party crew!!! They were suppose to mount a tv that I brought Fromm Illinois that had zero issues but when these guys installed it wouldn’t turn on. Neither guy knew what to do or check and the one didn’t seem to even care!!! Entered my house without shoe coverings and tracked their dirty shoes through my house!! I paid to have my tv mounted……now I will need to purchase a new tv which comes with free installation. I feel that I am owed a refund!!!!!!

We’re unable to install due to tile on the wall. We informed the scheduler that there was tile on the wall, but apparently this was not communicated. Very inconvenient. Installers were ver polite and appropriate. Not their fault.

Geek Squad showed up without a TV mount. The guys who showed up were knowledgeable but we're not prepared to do what they were hired to do. It's hard to mount a TV without a mount. Install cost was refunded.

The guys that came to mount my TV were great! When they got here they asked where the bracket was? I told them GEEK Squad said they would have t. Asked twice because it seemed wrong. She assured me it was taken care of. Tech’s actually drove 20 miles back to Best Buy and got a bracket I bought online while they were here. They finished the job and were great. In store services, not so much.

TV as mounted to wall as state slightly off centered

Geek Squad dismounted old 55" Sony TV, removed mount and reinstalled on new 65" LG TV and remounted it on wall bracket. HDM1 cable and RG Antenna cables were reconnected; Verizon Remote was then reprogramed for LG TV. No smart TV features were enabled or explained.

I am completely satisfied with my decision, Thanks Once Again Sincerely Murl Williams.

Never had this poor / disappointing experience before (Sony TV / Bose Soundbar): Best Buy either cancelled or did not show up for 10 deliveries and installations. Extensive Customer Service run arounds including their having me call their installation subcontractors. After delivery and installation, Best Buy came out and tried 4 times to set up TV / Soundbar - only last Geek Squad member who was very professional was able to accomplish set up.

Had two TV's to be mounted and one was a total failure as they couldn't find the wires in the wall and I was able to find them easily after they left. The other TV for this review they got mounted but missed the center of the wall so had to move it over leaving unpatched holes in my wall that they just left behind the TV like it was ok. Spent hours on text and phone with support two different times to try to get refund and damage repair and was told I would be contacted in 48 hours. Guess what, not a peep back from Best Buy or any refund in over 3 weeks now. Will never use Geed Squad again.