Customer Ratings & Reviews

the job was fine the extra charge for an outside wall was just a compl rip off went back to the store to complain and they did nothing Don’t pay the extra charge

Geek Squad charged me 199.95 to remove the old TV and install the new TV. The wall brackets were already in place. , They were here for approximately 45 minutes. Before they left I asked if everything was in working order. They said yes. After they left I found out that it was not the case, I looked on the website and did not see any fee for $199.95. I feel I was extremely overcharged since they were here for approximately 45 minutes and did not have everything in working order. NEVER AGAIN>

All of the install guys have bee great EXCEPT For this guy. He was terrible. Made holes in my wall and also charged me $100 to move the soundbar that was installed previously. This one needed moving because of larger tv. He didn't follow instructions and was kind of rude too.

Be ware of delays, cancelations, hidden costs and no access to customer service. Best Buy is a horrible company - so many alternatives and no reason to shop here!

The agents installed the TV but the remotes were mixed up and are not working. The installer Mr Cody could not find the correct code for our new TV so he copied th code from our other TV. Now when we turn on one TV the other TV in different room also turns on. Please fix the problem!

It was mounted and good but has since stopped working

You sent a contract geek squad person, not an employee of best buy who set up 2 tvs and sound bar improperly in following ways. TVs did not operate when he left, told me to just follow the prompts. One tv was mounted so that the mounting bracket covered the cable outlet.... REALLY! If that wasnt bad enough it took over a week, 2 additional trips to the store in Hyannis ma and over 2 hours on hold to get attention and someone to come back out. to fix. Had purchased your full service geek squad package but I have returned that and will NEVER utilize your services again. Too bad because we have bough quite a lot with you over the years.

The agents did a great job except the tv is crooked by about 1".

I am writing this review as a negative, due to the greek squad service person damage my TV and I was never called by the claim people tried to call they never responded. Called the supervisor of Ellis who did it and never keep his promise to take care of it. I had to buy another one. The service person was very bad. I have been when geek squad for years and this has never happened before until he showed up. That is why I gave a one star. Others has been great.

Still waiting for tech to finish the job. It's not done yet.

I never had the Geek Squad come to my house to install this TV because my first appointment was cancelled, I re-scheduled with the call center, found out the next day my appointment was not scheduled, then rescheduled and my appointment was cancelled again. I will never buy anything from Best Buy again. Unfortunately, these reviews should go to the call center and not the Geek Squad as they are the ones that are completely incompetent.

The installers were on time and very courteous. However, my new TV was not set up properly to use my external speakers for both my Xfinity channels and my LG channels. Calling customer service was a waste of time. They place you on hold until the line goes dead.

Great service, TV looks nice over my fireplace. Would recommend to anyone

Bestbuy hired a third party company named "installs" to mount a tv for our company. Gentleman delivered the tv, said he needed a part to mount the tv, and then promptly left and never returned with zero communication. He then marked the mounting as "completed" in our purchase history. Needless to say, we attempted to refund the mounting charge, and 3 hours later, after 8 different reps, we still have not received a refund. I even offered store credit as an option, because we spend literally multiple six figure amounts with best buy per year. So now we're going to chargeback this order for an incomplete service, and i'm leaving this review for your customer service team. I spent 3 hours of my time contacting you to resolve this in a kind manner, you can now contact us.

The agents had to substitute a mount for the one I had bought. They charged me for the new mount telling me I would automatically receive a refund for the original. But the refund never came.

Terrible service, would give negative star if available. We paid for the mounting and installation of 3 new tv’s and mounts from Best Buy. The Geeks only mounted 2 and didn’t “install” any of them (none were connected to the cable). Obviously, we won’t use them again! We paid another company to complete installation and mount third tv. No problems with that company. Complete installation was excellent!

I had an appointment with a window of 7A-7P which is ridiculous. The installer never called or showed. Supposed to get a 1 hour call before arrival,never happened! I called several times and was told that he was on his way and never showed! I’m a total tech member and have been for 4 years and this has happened twice! Had to wait til next day and the installer was there when he said he would be and did a great job but that does not excuse my original appoint which I sat around my house all day waiting! Won’t happen again!

Would love to review it but haven’t received it yet!!

The Open box TV came broken. It was working in the shop few days back, but by the time of installation it is broken, either on the way or when its stored.

I feel like they didn't want to mount the TV. Came up with many excuses as to why they couldn't mount it.i later switched location for the TV to be mounted .or even move the new TV I bought back to my living room they wouldn't. I ended up mounting my TV.