Customer Ratings & Reviews

They provided me a date approximately a month out. I waited for my date to arrive. Two days before my appointment, I was notified to call a reschedule my appointment. When I did so, they attempted to provide me with another date almost a month away. I asked to talk to a supervisor, the representative stated that there were no supervisors available. They took my number for a return call. I have yet to receive that call. I canceled my appointment, took back all my items and canceled my insurance. I will never deal with them again

Toby called the night before and helped me realize we needed a mount. My strong wife was happy to help him lifting the TV Thank you! BUT THEN, after mounting he left quite a mess, Biggest annoyance was the cardboard, trash and dust.

I set up the appointment to mount my TV a week early and on installation day, I had everything ready and wait for service person, but the service person did not show up. After time frame passed half hour, I got an email asking me to response in half hour, I didn’t check email until after half. Anyway, the service person didn’t come and asked me to reschedule. I had to cancel my appointment for the service.

So bad! TV Mounting too high! I asked the technician to come back to adjust. But Bestbuy asked me to pay another $250. Very bad experience!

I asked in store for no show hang. Guy shows up and say he cant do no show wires for insurance purposes. I have more than one tv hung up w no show. He was lazy and didn’t want take time to do it. I was his last stop for the day

I canceled my install appt. on the same day. It’s been almost 4 days, and I still have not received my tv that I purchased and have been unable to re-schedule my tv installation and mounting appointment. I’ve made numerous calls to Total Tech Support’s Geek Squad number and Best Buy’s customer support, all to no avail. This has been an extremely frustrating experience. All I want is my tv delivered and my tv installation and mounting service that I paid for, to be completed. What is going on???

Was done with a third party vendor and was just OK

They didn’t ask and they glued it to the wall and I’m a renter. They screwed it to the wall but also used glue. Not ok in my book when you’re renting. I didn’t see them when they did it but when it was time to move to another home it ripped the wall.

Geek Squad installed this tv with an existing setup (previous tv mounted and wires in the wall) with a new mount. Geek Squad left with all the wires hanging outside the wall and told me, get this, it was not legal to feed the wires back into the wall. I also paid for surround sound (whole house sound) to be set up. They said they did not know how to do this, I called several times for follow up and no return calls. Disappointed in Stafford, VA Geek Squad as we had the same set up in another state where we moved from and we could not have been happier with the service and set up. Secondary TV installed, left their trash in that room and mounted the tv without using a level and it is crooked. Experience could not have been any worse.

The tv didn’t work. The installer had told me it was good to go when he left. I had to call him to make him walk me through the process needed to get the tv to work. I reported this to his supervisor asking for a refund since all the tech did was hang it on the bracket that was already installed on the wall. His supervisor sent me an email which said if you REALLY want to discuss this call me. I thought to myself, no, I won’t bother but I won’t buy from Best Buy again and I won’t sign up for the geek squad service they offer.

My TV was installed by a subcontractor that is hired by BestBuy. The TV was installed over a fireplace, after he installed the wall mount and mounted TV the distance between the mantle and the bottom of the TV was low, so much so that I cant turn on or off the TV while sitting on the couch, I have to stand up. The installer, Carlos I believe, told me that I can adjust the TV up by two bolts on the mount, which I eventually did but it still doesn't raise it enough, called to have them come back out to raise TV about 2", and the answer I got was that this would cost extra. This will be the LAST time I have them install anything! You would think paying $5000 for a TV that it should be mounted correctly.

TERRIBLE. After waiting all day for the Geek Squad to come, they canceled at the last minute -- for no good reason. Then it took many calls and several wasted hours only to be told the next available appointment was 2+ weeks away. I used Task Rabbit instead. A quarter of the price and on time. WILL NEVER USE THE GEEK SQUAD AGAIN.

The installer broke my former TV and I thought I would get a price adjustment or something. So far nothing. All of my prior installation services were excellent.

The install person brought a damaged TV and therefore didn't install. I had to go and swap the TV and install myself. I was told they would refund the $250 install fee, however, after 6 calls and over 2 hours on the phone with Best Buy customer service, still NO refund. Very Disappointed in Best Buy and this experience. I will have to do a disputed charge with credit card company.

The installers were in a hurry and installed the mount fast without regard to level. They did not call me prior to showing up to allow me time to get home before they started the installation therefore the television did not get installed exactly where I wanted it.

Technician assembled rack and mounted Television, only to realize the television did not work, Disassembled and returned to store. Technician was very polite and knowledgeable.

I do NOT recommend this service, it is absolutely not worth the money paid

The Agent was excellent but installing a 75" TV alone was a little too much. Plus the TV was a certified TV but there was no power cord and I had to wait for 3 day to see if the TV even worked. I truly didn't feel appreciated with this purchase.

They were friendly and did an okay job. Left a few bits of plastic behind.

GS was on time and courteous. However, the TV was DOA and would not power up. TV was a gift for my Niece and she was very disappointed.