Customer Ratings & Reviews

Original installers had no idea how to hook up sound bar to ARC. As it turned out they pulled the HDMI cable the wrong way so only the TV cable was plugged into the sound bar and the sound bar portion of the cable was buried in the wall. The technician connected the sound bar by optical cable and it never synced with the TV. The first installers ineptness required a second visit from an experienced tech who immediately spotted the problem and fixed it in less than ten minutes.

2 televisions with problem waiting for 3rd replacement

Scheduled appointment that Best Buy made and after making arrangements canceled to reschedule another day the day before the appointment

The unit was mounted correctly but they wired it incorrectly and told me it was an issue with our cable company. I had the cable company come in and they discovered it was connected to the wrong wires coming out of the wall.

The agents mounted the TV but failed to complete everything included with the service. They left in a rush and did not connect my home theater. Now I will have to spend more money to get it all working together.

I had an appointment scheduled. I received the call the night before confirming , and then no one showed up on February 23. I missed A whole day of work waiting for someone to show up. No one called to notify me they weren’t coming , there was no communication from anyone.I spend 200 a year to be able to have this service , I have Spent almost 15,000 in the last year with your company. I’m very disappointed and find it rude that no one bothered to even call me. I ended Up paying someone to put up the tv for me

The Total Home Geek Squad membership was basically a delivery fee because we were upcharged when the installers arrived plus $39 to haul the old TV away. NOT WORTH BEING A MEMBER ANY LONGER. I have been a member for years and purchased many electronics and appliances from Best Buy over the years. Not going to make Best Buy a priority going forward. BB has changed the program and it doesn't serve the customer any longer.

Best Buy gave the time slot 12 PM- 4 PM. The guys showed up until 7 PM and didn’t finish mounting until 9 PM...one guy was nice, knew what he was doing, the other guy seemed mindless and was given the comment of “I’m surprised the TVs you’ve mounted have not fallen” what!? I just spent over 1k between 2 TVs and mounting and I have to be nervous if my TVs fall down by PROFESSIONALS through Best Buy!? After they mounted, they didn’t fish my wires through the wall so now the wires are hanging out making it look very messy. They advise I get the cover for the wires. So I just spent all this money to have the wires look messy and to have “professionals” come almost 6 hours later? Definitely not the type of service I would expect from Best Buy. Extremely disappointed.

Not satisfied with service. Not complete set finished.

took several attempts to mount the TV. had wrong equipment, had to reschedule and come back and then were a couple of hours late

Best Buy scheduled mounting anf installation of my t.v. BEFORE the mount had arrived! I assumed both the t.v. and munt would be delivered and arrive together. After several phone calls and two days of needlessly waiting, I finally was ready for installation, I don't think this problem was caused by the Geek squad, but I'm not sure whom to blame for not checking things.

The team was quick and friendly, but the flat surface mount was not used? The flush look against the wall was the primary purpose for purchasing the TV. Please contact me so we can get the correct mount installed.

Rating is based on being on hold to fix problem the installer created. Purchased 6 installs and he only completed three. Then claims to have done 5. I was able to schedule 1 of the 3 still needing to be completed. While the other 2 are stuck somewhere between BBY not helping when it was purchased through them or the 3rd party knowing they still get paid. Started on calling them early AM where I was told I’d receive a callback with a resolution and it’s early PM still with nothing.

Very disappointed in the total tech service. Paid $250 in advance to get a TV mounted, and had to wait 3 or 4 weeks to get a date actually scheduled. Day of installation no one shows, up and hours after my scheduled appointment I'm left a random message that my appointment was canceled, and I needed to call back to reschedule. Called customer service and spoke to an agent that swore that they would make it right, that I should expect a call from a manager the next day, never got that call. Now waited another 3 weeks for

My delivery was canceled TWICE. Then these poor guys sent from Brooklyn, NY were hounded by the office while here & told to move on. The guys, although polite, did NOT help set up apps, did not explain anything about getting the apps up & running, or did not do anything other than plug TV in & make sure it worked. The reason I signed up for GEEK SQUAD was to get help exploring the completely new tv; I still have not figured out how to set up tv. I wish I had my old tv back. I am sorely disappointed with GEEK SQUAD's service.

Very prompt response to fixing one mount that needed adjusting.

They are now up charges depending how you want your TV mounted? I had to pay $50 more to have the cables in the wall. What a scam.

Although the TVs were mounted, I was not home and my partner was. The TV in the living room had an Apple TV connected to an ethernet port on the wall. The tech unplugged the ethernet cable, removed the entire junction box from the wall, and installed the TV mount over the cable/ethernet junction box. I now have less access to my home wiring now than I did before. The 2nd TV in the bedroom is categorically crooked. This caused a significant fight between me and my partner as I can't imagine why the tech was allowed to leave after disrupting the cabling in the living room and hanging the TV crooked in the bedroom. My partner scrambled to schedule someone to come back out. I just can't believe this happened in the first place.

I haven't had the service yet. But when I purchased the tv and installation for $249 I thought I was done. WRONG!!!! I get a call stating that they made a mistake and I had to pay another $140.

The Mounting of the TV was fine but nobody told me if you put the cables in the wall it’s my responsibility to fix it so he would make tube giant holes in my wall and it’s my responsibility to fix it wow they need to tell you right away before you make this purchase