Customer Ratings & Reviews

took several attempts to mount the TV. had wrong equipment, had to reschedule and come back and then were a couple of hours late

Abominable communication. Promised me delivery on a date, changed it, mechanic didn't show up on new date, showed up on another date without any real notice, it was a 3rd party installing my tv, needed help from me to hold and mount the tv...the list goes on and on. In the 10 times I called Best Buy Geek Squad, I received a lot of lip service, but no one helped me or called me back despite repeated requests. I will not continue to be a Best Buy customer. Deeply disappointed.

TERRIBLE. After waiting all day for the Geek Squad to come, they canceled at the last minute -- for no good reason. Then it took many calls and several wasted hours only to be told the next available appointment was 2+ weeks away. I used Task Rabbit instead. A quarter of the price and on time. WILL NEVER USE THE GEEK SQUAD AGAIN.

Had to ask for a second installer to come out and level the TV. Could have fixed it myself but felt that I shouldn’t have to deal with it if I paid someone for installation. Additionally, the first installer stated he couldnt connect my cable and that I needed a wireless connection.

Upgraded to the “mounting and programming” package. The two Geek Squad Techs did not program anything, They mounted two TVs, charged me extra, and did not program anything. In addition, they left a mess in the rooms that the TVs were mounted. Get the basic package for $129.00 do not waste your money on any of the other packages.up. It’s been a month, and I am still waiting for a supervisor to call me back to adjust the charges. Worst experience ever! I will never use the service again. A handyman is cheaper.

Actual mounting is great. Set up is questionable...

When having anything installed on your wall, please check the walls in the connecting room. Somewhere down he line, the installers weren’t trained to check the length of the bolts prior to installation. Now I have to get my walls repaired from this botched job.

They are now up charges depending how you want your TV mounted? I had to pay $50 more to have the cables in the wall. What a scam.

The first guy that cane out could not find the stud to drill into and we ended up having 3 large holes in the bedroom wall of a brand new house. I told him to stop and to get someone who knows what they are doing. 2 other guys showed up later and finished installing 2 other tv’s. Manage said they would send someone out to repair our wall but never did. Geek Squad contracts this service out so beware!

The service I ordered was never completed. Several conversations on the phone have been frustrating. I would like to have this expedited and completed as soon as possible. There should be an appointment to complete this work on 1/27/23 from 7a-1p, but I don't see it listed. This was confirmed on a call on 1/25/23. I'm trying to speak with a supervisor and a tech to make sure everyone is in agreement on what needs to be done, but getting a return call or any real help is unsuccessful. What do I need to do?

Best Buy scheduled mounting anf installation of my t.v. BEFORE the mount had arrived! I assumed both the t.v. and munt would be delivered and arrive together. After several phone calls and two days of needlessly waiting, I finally was ready for installation, I don't think this problem was caused by the Geek squad, but I'm not sure whom to blame for not checking things.

I was not thrilled with how this went. The installers (3rd party contractors) were late without any notice that they would be late. Once they were onsite one of the guys told me he coud have gotten me a better deal for a TV (he was pitching his side business). The other guy was savagely and quickly ripping open the box and issued slight damage to the bottom of the new TV. And the last note is that I did ask them to center the TV on the wall. It wasn't a big deal to slide the TV along the mount to get centered on the wall, but when you add it all together, it was not a great experience.

Best Buy showed up on time to install tv and tv mount.

The tech was sent without someone to assist him place the TV on the wall. He dropped several items behind the wall area, which we were remodeling and we were unable to retrieve. Would not recommend sending one tech for this type of set-up.

The tech that came to the house was great as usual. The people I made thd appt with were not, they put me on the wrong day after I confirmed it twice no apology no discount o install even though it was their mistake. You lost a long time customer just for the principle

The Agents never showed up for scheduled appointment and never contacted us. Contacted customer service who were no help whatsoever. Will see what happens next

picked up a broken tv dropped off a broken tv 3 phone calls lots arguments with people not in our country no understanding of the problem.

I do NOT recommend this service, it is absolutely not worth the money paid

They are 20 minutes later than the window they set. I haven't had any contact from them. Been sitting here since 2:30 for a 3-7 widow. NOT HAPPY!!!

The installer broke a chunk off my wall then said Claims would be calling me later that day and it has been almost a month and no word. This whole service/delivery was a complete mess. First the delivery arrives an hour later then says that I was only receiving the mount and no TV as they were under the impression I had already received it. Then the guy messes up my wall after all this chaos. My trust with Geek Squad is gone. I have tried multiple times to reach claims or someone that could help me, but still nothing. Terrible customer service from beginning to the end.