Customer Ratings & Reviews

Worst experience ever. They were rude. They set up the TV in a way I didn't want and I'm still trying to figure out how to get the Firestick (which I don't need) off and the remote to change the volume. I emailed my sales rep immediately about the poor service and never heard back. Very poor.

Abominable communication. Promised me delivery on a date, changed it, mechanic didn't show up on new date, showed up on another date without any real notice, it was a 3rd party installing my tv, needed help from me to hold and mount the tv...the list goes on and on. In the 10 times I called Best Buy Geek Squad, I received a lot of lip service, but no one helped me or called me back despite repeated requests. I will not continue to be a Best Buy customer. Deeply disappointed.

So they delivered our TV and hauled our old one away. But they set the TV in the middle of the room and said Geek Squad would come back and install. Called Geek Squad, and they made a mistake and had to reschedule the installation. So I was to leave an 85" TV in the middle of my family room for 3.5 weeks before they could install? No way. Me and a friend installed it ourselves. I have had the TotalTech program for a while, but they have let me down on the last 2 deliveries.

First crew was from Geek Squad and unable to install due to missing spacers for Samsung TV. I ordered the spacers delaying the next attempt until receipt of the parts. This added approximately 2 weeks delay to the installation. The next crew was a subcontractor who was able to mount the TV without the special "spacers". Compounding this was the fact that my existing Bose Soundbar did not work. Next attempt to complete the installation of a new soundbar will be on the 12/19/19. It seems the first crew had zero initiative or imagination, and the second crew found a way to get it done.

The contractor was late, did not come when they text me they would be there. Did little more than hang the TV on the wall and plug it in. They programmed nothing and didn’t explain anything very disappointed with the installation and will refuse a contractor in the future.

Cancelled delivery twice due to systemic issues. 3rd time was delayed due to tech needing a second set of hands to mount on wall. Except it was confirmed was being put on a stand.

The two guys that came were able to put the TV on the existing mounts. They got the TV to operate. They couldn’t connect it to the existing system and the TV has not worked properly since. I bought an expensive universal remote from Best Buy which was not set up properly even though I paid an extra amount to have them do that. The guys were nice enough but the job has not been done. They had to leave to do another job. I am hiring another company to do the work. Very disappointed. Also… It is very difficult to connect with the geek squad and to ask them to come back. No phone numbers easily available.

Only one person initially showed up (twice) to place TVs on wall mounts. Had to wait each time for another person to show up to help Matt. Did not complete jobs, took the included hex wrench, English instructions and all not yet installed parts. Tried to charge a Silver Elite Geek Squad member to remove replaced TV sets. Were they going to pocket the fees? Drilled holes in the walls without the prior benefit of a stud finder, then did not patch them. Did not place TV mounts where requested. Did not connect TVs. Matt was loud and argumentative when he had to return to patch the walls and supposedly fix the TV placement, broken HDMI cord, cords not connected and/ or left hanging. Would never allow these Best Buy Contractors in my home again.

First agent did a horrible job mounting my TV. Had to reschedule an appointment for another agent to properly mount the TV.

Had problems within a week - called and got an attitude from service provider. Not customer service friendly. Have gone with another company. Can not recommend Geek Squad.

I was so unhappy that I paid most expansive service for nothing. they hung tv on the wall but they didn't connect the wire behind the wall which I paid for. I was so disappointed

I had Geek Squad install all of my tv's in my house. One of the tv's went out and I had to replace the tv. It was a simple swap. The agents that came to my house were in a rush to get off. They left the empty tv box. The agents that mounted the new tv did NOT push the new tv to cover the plugs on the wall. They did NOT wait to ensure the cable box was connected correctly. I had to call them and ask how do I get my Verizon cable box to come on. They couldn't talk me through it over the phone. I kept getting a Firestick error message. I had to figure out my how to get my cable box to come on/connect to the new tv. This was the absolute WORST Geek Squad experience ever.

The geek squad didn't come but another contractors came in instead, they mounted the TV but didn't setup the TV. The geek squad are professional and efficient, I got amateurs instead.

Had an issue with first installer, geek squad fixed it thank you

Made me very comfortable to know my TV was mounted professionally

picked up a broken tv dropped off a broken tv 3 phone calls lots arguments with people not in our country no understanding of the problem.

Showed up 2 hours after a 5 1/2 hour arrival window and and we never had TV installed. Had no idea there were mounts that were not compatible - nowhere does Best Buy tell you that you need a certain mount for certain walls- They only have specifications based on the size of your TV- We had to return the wall mount buy another one and reschedule installation- which set us back another week for installation. Terrible experience, now I know why Amazon is taking over the world. Best Buy can't get it done.

These gentlemen did not care about basic respect and they never even introduced themselves. Barely did what I paid for. And legt before i knew what was going on. Over $250 for literally less than 20 minutes of work. Not a good experience at all. Strongly dissatisfied.

The Greek Squad people are one of the worst. The representative from the 3rd pasrty installer was 100 times better than the Greek Squad person. I have never met a more rude and ignorant person for installation. Wasted our time and money too.

I purchased a Frame TV and contacted Geek Squad to mount it. The Geek Squad installer had no idea what he was doing, he said the mount that came with the frame tv would not work and would need to use another. I knew this was not correct and asked him to leave and I would find someone else to mount it.