Customer Ratings & Reviews

Best Buy failed to deliver the merchandise we purchased after schedulinbg delivery, installation and set up seven (7) times and then cancelling all of them at the last minute except for the last time on 1/9/2025. They just showed up without the merchandise.

The service I ordered was never completed. Several conversations on the phone have been frustrating. I would like to have this expedited and completed as soon as possible. There should be an appointment to complete this work on 1/27/23 from 7a-1p, but I don't see it listed. This was confirmed on a call on 1/25/23. I'm trying to speak with a supervisor and a tech to make sure everyone is in agreement on what needs to be done, but getting a return call or any real help is unsuccessful. What do I need to do?

They are 20 minutes later than the window they set. I haven't had any contact from them. Been sitting here since 2:30 for a 3-7 widow. NOT HAPPY!!!

This was not a “Geek Squad” Best Buy employee!! Instead this was some third party sub contractor that did the work, which was not good. He damaged my wall and left wires hanging visibly and didn’t even offer me Additional accessory options to purchase like my friends to hide my wires. I’m totally upset that I paid for the yearly Best Buy Tech Support and Geek squad install and you sent me a guy off the street! I even called and maid a complaint via phone and no body has called me back to follow up on a reinstall And repair for my damaged wall!

They said they could not wall my tv, they said my setups where no 16 inch centers , I bought a stud sensor and had my son Jin law check them and said it shows 16 inch centers.

Best Buy sent a guy out to wall mount 2 55" tvs. The guy came out with one arm in a cast. He had a lady with him who he directed on the install. Less than 1 week later, the tvs are already falling off of the mounts. These 55" tvs are in kids rooms, and have created a dangerous situation because they were not mounted correctly. I DO NOT recommend their mounting service, or their TOTAL MEMBER plan that covers them. I am on a long hold now for customer service.

After spending an hour on the phone with the sales person, I explained my unique mounting situation. He assured me that it would not be a problem. I took a day off of work only for the installer to say he couldn’t do it. They did not offer me anything other than the $100 installation fee, which goes without saying. I am very disappointed with the lack of customer service.

as we were not going to mount this TV on the wall as our last one was we decided to save the $249 charge and did it our selves.

Arrived on time; techs seemed rushed to finish this install.

The installer didn’t even use all the pieces from tv mount I bought for over a hundred dollars. He literally told me it wouldn’t work with that specific tv after trying to put it on, then he put it on with a few of the major pieces taken off of it. Why did I pay that much money for a wall mount I couldn’t even use. He didn’t ask me to get a new wall mount, didn’t explain if I should get one??? He smelled like cigarettes, he dropped stuff on the back of my tv and out the heavy mount pieces on the back of my tv as he was putting it together like it was a table. He didn’t ask me how high or low I wanted my tv, maybe there was a reason he put it too high, but I hate it. I need them to come back out to my place and fix this horrible experience

I was not thrilled with how this went. The installers (3rd party contractors) were late without any notice that they would be late. Once they were onsite one of the guys told me he coud have gotten me a better deal for a TV (he was pitching his side business). The other guy was savagely and quickly ripping open the box and issued slight damage to the bottom of the new TV. And the last note is that I did ask them to center the TV on the wall. It wasn't a big deal to slide the TV along the mount to get centered on the wall, but when you add it all together, it was not a great experience.

This was the third time they came to install this TV. This TV was damaged as well. The backlight shows through the TV. We chose this TV having seen it In the stores we even went back to the store to see if it had this backlight issue but it did not. Geek Squad said it must be a bad batch but did not offer anything. I have had to adjust my work schedule 3 times for the uninstall/reinstall and still do not have a tv we are satisfied with

Actual mounting is great. Set up is questionable...

Had to ask for a second installer to come out and level the TV. Could have fixed it myself but felt that I shouldn’t have to deal with it if I paid someone for installation. Additionally, the first installer stated he couldnt connect my cable and that I needed a wireless connection.

Upgraded to the “mounting and programming” package. The two Geek Squad Techs did not program anything, They mounted two TVs, charged me extra, and did not program anything. In addition, they left a mess in the rooms that the TVs were mounted. Get the basic package for $129.00 do not waste your money on any of the other packages.up. It’s been a month, and I am still waiting for a supervisor to call me back to adjust the charges. Worst experience ever! I will never use the service again. A handyman is cheaper.

Original request was that TV was to be centered with other devices on the wall. It was not. It was mounted way off center. It was to be hooked up to our surround sound. Told new electronics cannot be hooked up to old. Not true, friend hooked up the surround sound. Connections were bent and cable pulled so hard and bent that it started to fray. Totally disappointed in Geek Squad installation. Would have hard time trusting them again.

There were two agents that came to do my install. I had one installed in my bedtoom and one in.my family room. The technician in my bedroom did an outstanding job. The technician in my family room was horrible. He placed the tv and the in the wrong spot...I called the Geek Squad to com back out to center the t.v. which.left the electrical box showing...i had to hire someone to come out to move the electrical box over and then patch my wall! Do not use them. Horrible!!!

The wrong TV was ordered by the consultant who came to our house prior. We asked multiple times for a smart TV and once the installer got done, it was discovered it was a regular TV. The installer tried to fix the issue by adding a Fire Stick, but that did not get a strong enough signal so we had to reorder and install a second time.

The guy that came out had to come back the next day because he was alone and it was a two person job. The previous guys made sure my TV was centered and level and had zip tied my surge protector and made sure it wouldn’t fall. These guys put the TV up way off center, it’s tilted too far and we can’t reach to push it back. They laid the surge protector on top of the mount where it could fall and damage my wall. I ended up with a third party this time and they did a terrible job and I’m not happy with how it was mounted.

The first guy that cane out could not find the stud to drill into and we ended up having 3 large holes in the bedroom wall of a brand new house. I told him to stop and to get someone who knows what they are doing. 2 other guys showed up later and finished installing 2 other tv’s. Manage said they would send someone out to repair our wall but never did. Geek Squad contracts this service out so beware!