Customer Ratings & Reviews

Worst experience ever. They were rude. They set up the TV in a way I didn't want and I'm still trying to figure out how to get the Firestick (which I don't need) off and the remote to change the volume. I emailed my sales rep immediately about the poor service and never heard back. Very poor.

I ordered over $4000, in items from Best Buy to include installation. They came out and said the job required 3 people and scheduled an appointment for 2 weeks later. The day before the delivery, at 6:53 pm, they close at 7, the delivery department called and left a message stating that they will need to reschedule because they need 3 people. I cancelled the order and purchased my TV at Costco.

it would be a zero star if that was the option. I purchased a TV and requested geek squad install on November 10 2020. We canceled the TV order which was refunded, but the $249.98 remained on my AMEX bill. I called several times and was told they would look into it and call me back. No call backs (ever). I continued to call. Then on My Best Buy account on May 13 of 2021 shows "service completed". I have called twice on this and still no refund

I purchased a service I expected to be performed by Geek Squad personnel. Instead, y’all decided to send a contractor third party. The contractor showed up without masonry drills needed to mount the tv above our fireplace. He stated he had to go to the nearest Home Depot to get a masonry bit. That trip would take 1-1.5 hours and I told him we’d have to reschedule the appointment. I’ve heard nothing since!! This exceptionally POOR SERVICE is not at all what I’ve experienced in the past from Best Buy. I’m very disappointed with this whole experience!!!

The 1st TV took The guys that mounted, another crew that said they'd fixed it. a third crew that tried twice & the fourth that replaced, remounted the new one. The new one seams to work OK, but I'm holding my breath.

If I could give "0" I would. Repeated misinformation, showing up without product, WORST cutomer service in the UNIVERSE, when installers finally showed up, with our products, I was met by an absolute ***hole, premadona 20 something who repeatedly argued, insulted me by rirdiculing my purchase decisions, lastly, because he did not protect the top of our brand new cabinets, made not one but two dents in it, and didn't accept responsibility for them. You are not being properly represented by this ignorant jack%%%!!! I am done with Best Buy ......FOREVER!!!

Well, the agents did mount the TVs. They work. They were on time. However, they did punch through the wall into the next room when mounting the TV, which did not make us happy.

the job was fine the extra charge for an outside wall was just a compl rip off went back to the store to complain and they did nothing Don’t pay the extra charge

The fellow who came to install my TV did not seem to be professional. He did not install the TV exactly in the middle of the wall with the same distance from the edges of the windows on each side. I was disappointed.

Be ware of delays, cancelations, hidden costs and no access to customer service. Best Buy is a horrible company - so many alternatives and no reason to shop here!

The contractor was late, did not come when they text me they would be there. Did little more than hang the TV on the wall and plug it in. They programmed nothing and didn’t explain anything very disappointed with the installation and will refuse a contractor in the future.

In future I will not use contracted providers. They did not deliver on services offered in the store and actually left before operational. I had to finish myself. The lead was more concerned about the next job and blamed connectivity problems on cable provider. It was not the cable provider. I figured out after they left without saying a word. I should note that the helper to the lead contractor did a nice job and tried to ensure I was satisfied with the work he was doing.....the lead....not so much.,

The agent unboxed the TV to find the TV damaged during shipping. The TV was not installed. The installer could not arrange for a quick replacement. I have to do the work. The earliest I can get a replacement is 9/18/21. S I have to wait again because Best Buy procedures does not support GOOD customer service. I also have to call in to customer service again to request compensation for your poor service. Why are your procedures SO anti personal customer service?

Service brochure states they will run cables to be hidden (existing tubes). I asked the technician for hidding the cables on my existing space, he reluctantly took the HDMI cable , tried to put it in with his hands (to tools) and when he felt it got difficult, he said he couldn't do it because it was blocked and wasn't possible. After sometime I tried to do it with a cloth metal hanger, and I was able to get the cable hidden in a matter of minutes. I would expect BB service companies to 1) be willing to do the work as the service aggrement states and 2) have basic tools to do such a a basic work The TV was mounted ok.

The wrong TV was ordered by the consultant who came to our house prior. We asked multiple times for a smart TV and once the installer got done, it was discovered it was a regular TV. The installer tried to fix the issue by adding a Fire Stick, but that did not get a strong enough signal so we had to reorder and install a second time.

It was a terrrible experiance getting thhe Del. & installation complete They need to let the stores handle the delivery & installation themselves, not to let a person in another state set it up.

The scheduling was a disaster with multiple calls and multiple switches to "some one who could help". Then the final installation did not hide the plug but created a second outlet directly below the TV. The Geek Squad team, while polite, were in a bad situation as their ability to meet the expectation was not possible. Poor communication from the store and awful customer support via the phone to schedule.

Avoid this like the plague. I was talked into buying this from a sales person. To say this is cheap is to put it mildly. It sticks constantly and it almost rips off the wall as you're sliding from side to side. I regret buy it and should have returned it but I thought it would slide better if I used WD-40 on it. It didn't work and I was told I couldn't return it. I had to go to Target to but a new one and pay to have it remounted. A complete waste of money.

This is a good product and it's not expensive. Good choice

The Tech didn't know how to set up the Fire TV Cube. I had to undo everything they did to make it work properly.