Customer Ratings & Reviews

When having anything installed on your wall, please check the walls in the connecting room. Somewhere down he line, the installers weren’t trained to check the length of the bolts prior to installation. Now I have to get my walls repaired from this botched job.

Unfortunately I couldn’t afford the set up and mounting cost for the samsung tv’s i purchased because it is super high. My purchases are still sitting in the garage waiting to be installed and mounted

The tech was sent without someone to assist him place the TV on the wall. He dropped several items behind the wall area, which we were remodeling and we were unable to retrieve. Would not recommend sending one tech for this type of set-up.

Best Buy showed up on time to install tv and tv mount.

The tech that came to the house was great as usual. The people I made thd appt with were not, they put me on the wrong day after I confirmed it twice no apology no discount o install even though it was their mistake. You lost a long time customer just for the principle

The rep & his assistant mounted my tv but has left bigger holes & blood on my wall. At least the installer fro geek squad should have told me about it before leaving my house. It’s really a shame on Best Buy

Red Alert - Do not use the third party installers that Best Buy contracts with. They are terrible. Installed my 75" TV into drywall! It was the worst service provider experience I have ever had. Geek Squad came out two weeks later and installed the TV correctly. Geek Squad -Chris and Keith were excellent!

The installer broke a chunk off my wall then said Claims would be calling me later that day and it has been almost a month and no word. This whole service/delivery was a complete mess. First the delivery arrives an hour later then says that I was only receiving the mount and no TV as they were under the impression I had already received it. Then the guy messes up my wall after all this chaos. My trust with Geek Squad is gone. I have tried multiple times to reach claims or someone that could help me, but still nothing. Terrible customer service from beginning to the end.

Highly disappointed with the level of service NOT provided nor followed up to resolve. Spoke to several people both from Geek Squad & the 3rd party contracted to complete the install & received no follow up for a reschedule or a valid explanation as to why the original service wasn’t completed. The only answer I received was that they were unable to contact the tech scheduled to complete the install. I found that unacceptable and they should’ve automatically sent another tech to complete the job. Highly dissatisfied with this ball drop!

Horrible they did even want mount my tv on the wall talking they could find the studs they were literally at my house for five minutes the guy that was doing some work in my house mounted tv on the wall he definitely found the studs in the wall. They might want to invest in a stud finder that can actually find the studs behind plaster like a metal one. Never again

The Tech didn't know how to set up the Fire TV Cube. I had to undo everything they did to make it work properly.

3 days after spending 5k at best buy one of the tv's went on sale for 50 bucks less. Tried calling local sore for 3 more days to get the deal and everytime got off shore customer service. Called 5 min before opening 5 after didnt help. After spending hours talking with India still got no responce from best buy. Im done with them

Was very disappointed that it took 3rd party workers 3 attempts to hang my tv. Best Buy messed up my order and address 3 times. Even after repeating the order back to me. Best buy made a huge mistake getting 3rd party to do hookups.

Given a very wide window of time for them to come. Stayed home from work, put the dog in daycare to get her out of the way, had everything ready. No call, no show. Very disappointing. After waiting 8 hours I had to call and try to figure out what was going on. The person on the phone was very nice, but after making a lot of calls said the installers were overbooked and weren't coming. Not even a phone call to let me know? I rescheduled to give them one more chance and we'll see what happens, but I'm not hopeful. I would not use Geek Squad again and would not recommend them.

The scheduling was a disaster with multiple calls and multiple switches to "some one who could help". Then the final installation did not hide the plug but created a second outlet directly below the TV. The Geek Squad team, while polite, were in a bad situation as their ability to meet the expectation was not possible. Poor communication from the store and awful customer support via the phone to schedule.

Off center mounting of my 70 inch tv above fireplace.

I had an appointment set for 12/23 and it was canceled two hours into my service window with no explanation as to why. Trying calling multiple times and was hung up on. Finally got through to someone and was rescheduled for 1/11, which honestly is a bit unacceptable considering we bought this TV early December. I was told if I went to pick up the TV myself and got rid of the installation they may end up selling it someone else before I get there and won’t hold it for me, which is honesty awful. So, now we have to wait while our TV sits and we’re out $2k+. Awful customer service and hopefully they actually show up on the 11th this time.

Did NOT mount tv !!! I paid $50 and he set it on table. Would like refund

Mounting was scheduled on April 12 date of purchase for May 5.Got a call on May 1 that Geek Squad was backed up with installations and that they would have to reschedule for May 14. I told them no way and drove to the store and promptly asked for a refund for the total order, tv, sound bar, support bracket, and mounting. I proceeded to go online to Amazon, bought the same tv, better sound bar, and better bracket for slightly less money. I hired my own installer to get it hung. Have bought from Best Buy many times in the past and have been satisfied. I sincerely doubt that I will visit them again after this FIASCO.

The person who came out on 8-11-21 was friendly and gave me his business card upon leaving. After 8 minutes, I called back for assistance and left a message but he did not return my call hence the 2 star review.