Customer Ratings & Reviews

I purchased a service I expected to be performed by Geek Squad personnel. Instead, y’all decided to send a contractor third party. The contractor showed up without masonry drills needed to mount the tv above our fireplace. He stated he had to go to the nearest Home Depot to get a masonry bit. That trip would take 1-1.5 hours and I told him we’d have to reschedule the appointment. I’ve heard nothing since!! This exceptionally POOR SERVICE is not at all what I’ve experienced in the past from Best Buy. I’m very disappointed with this whole experience!!!

The 2 men that came to install the TV were amazing and I couldn't have been happier with them. However, the salesman for the Geek Squad explained and showed me equipment that needed to be purchased and installed to have a power cable behind my TV. He recommend that I have an electrician come and add an outlet behind the TV area so there would not be any cables showing in the wall. I paid $400 to have an electrician move an outlet, make a new hole in the wall remove and replace baseboards and other work done per the Geek Squads recommendation only to find out from the actual Geek Squad installers we didn't need any of that work done.

it would be a zero star if that was the option. I purchased a TV and requested geek squad install on November 10 2020. We canceled the TV order which was refunded, but the $249.98 remained on my AMEX bill. I called several times and was told they would look into it and call me back. No call backs (ever). I continued to call. Then on My Best Buy account on May 13 of 2021 shows "service completed". I have called twice on this and still no refund

We had purchased a bunch of stuff together to include Geek Squad coming and setting our TVs, surround sound and reciever up. With our ignorance in the field of technology, until recently I was clueless that the more effectient set up of this system would be to have the Cat5e cable directly connected from router to TVs. Now a year later we are realizing that is a big cause to the constant buffering issues we have. Also we had a scheduled power outage a couple months ago and now we can't get the surround sound to play.

Well, the agents did mount the TVs. They work. They were on time. However, they did punch through the wall into the next room when mounting the TV, which did not make us happy.

Due to call center failure, we were forced to drive the one hour to the store, pick up TV and bring it home and mount it ourselves. We did the start up ourselves as well.

Install was scheduled. Tech called that he would be there in 10 minutes. I waited around for 45mins past that time. Tried calling multiple times but no answer. Finally tech answered and said he didn't have a gate code so he left and couldn't come back. Didn't bother calling me to get access. Complete waste of half my day that I set aside for this service. Now scheduled for a week later.

Geek squad couldn’t figure out how to remove my previous mount and wanted me to sign a waiver for possible damage of the TV being removed and wall damage. They should probably get better tools with better angles. I was able to remove the tv and old mount myself within 20 min after they refused to do the removal job. Overall the price wasn’t worth it to unmount and mount new tv… just do it yourself with help of another person.

Avoid this like the plague. I was talked into buying this from a sales person. To say this is cheap is to put it mildly. It sticks constantly and it almost rips off the wall as you're sliding from side to side. I regret buy it and should have returned it but I thought it would slide better if I used WD-40 on it. It didn't work and I was told I couldn't return it. I had to go to Target to but a new one and pay to have it remounted. A complete waste of money.

The Geek squad was scheduled to program my Logitech Harmony remote during the installation of my TV. The installers who came said they did not know how to do this but promised it would be done two days later. No one showed up. I was promised a quick appointment, but did not get one until five days later. The installer connected my Harmony remote yesterday, but the sound does not work through my Smart TV apps. I contacted Best Buy. com and was promised an "escalated" appointment. Nothing happened. I called Geek squad today, got an appointment for tomorrow, and then a minute after the appoint was scheduled it was automatically cancelled. Now I wait again. Uggh!

If I could give "0" I would. Repeated misinformation, showing up without product, WORST cutomer service in the UNIVERSE, when installers finally showed up, with our products, I was met by an absolute ***hole, premadona 20 something who repeatedly argued, insulted me by rirdiculing my purchase decisions, lastly, because he did not protect the top of our brand new cabinets, made not one but two dents in it, and didn't accept responsibility for them. You are not being properly represented by this ignorant jack%%%!!! I am done with Best Buy ......FOREVER!!!

In future I will not use contracted providers. They did not deliver on services offered in the store and actually left before operational. I had to finish myself. The lead was more concerned about the next job and blamed connectivity problems on cable provider. It was not the cable provider. I figured out after they left without saying a word. I should note that the helper to the lead contractor did a nice job and tried to ensure I was satisfied with the work he was doing.....the lead....not so much.,

Best Buy did not tell me that I needed a TV mount or that they were not able to fish the wires through the wall. I provided the TV mount but it drifts and won't stay in place and the wires are on the exterior of the wall. When I asked for a refund, they sent the Geek Squad but said it would cost another $250. I declined and want a full refund.

Rip off . Talked into plan for my electronics mounting when tv broke down not covered. Spent 498 dollars to have them come and take down and put back after servicing new tv that broke down

ridiculous... wasted hours scheduling an appointment which was confirmed only to disappear and rescheduled for 4 days later. Online and telephone support is not remotely adequate.

After they got here they said my metal stud walls could not use the bracket I bought. They had another one with partial turn. They should have just gave me a cheap one cause this only turns 2 inches

The 1st TV took The guys that mounted, another crew that said they'd fixed it. a third crew that tried twice & the fourth that replaced, remounted the new one. The new one seams to work OK, but I'm holding my breath.

Right after our manufacturer Warren fly expired, the screen don’t work (at 14 th month) We spent over 4k for this Tv and this is unacceptable. Samsung agreed to extend the one time warranty to cover the parts but the quick service is a nightmare and the they ordered 3 parts as couldn’t detect the issue. Now Samsung don’t have the parts available!! I’ll change my review to 5 star if Samsung really take care of our tv.

I ordered over $4000, in items from Best Buy to include installation. They came out and said the job required 3 people and scheduled an appointment for 2 weeks later. The day before the delivery, at 6:53 pm, they close at 7, the delivery department called and left a message stating that they will need to reschedule because they need 3 people. I cancelled the order and purchased my TV at Costco.

The fellow who came to install my TV did not seem to be professional. He did not install the TV exactly in the middle of the wall with the same distance from the edges of the windows on each side. I was disappointed.