Customer Ratings & Reviews

Horrible they did even want mount my tv on the wall talking they could find the studs they were literally at my house for five minutes the guy that was doing some work in my house mounted tv on the wall he definitely found the studs in the wall. They might want to invest in a stud finder that can actually find the studs behind plaster like a metal one. Never again

These gentlemen did not care about basic respect and they never even introduced themselves. Barely did what I paid for. And legt before i knew what was going on. Over $250 for literally less than 20 minutes of work. Not a good experience at all. Strongly dissatisfied.

Okay I had installation on my new refrigerator. When they came to the house and pulled the refrigerator out I was told the water line connection was leaking. It had to be fixed. I called the plumber to replace the connection he started to laugh. We don’t carry these parts only installers carry them. Because they see this a lot on older houses. Your installer is just being lazy. I had it fixed which cost me 200 and what was worse I had to go another three days without a refrigerator. I’ll never pay for your wonderful geek squad service again and I’ll let all my friends and coworkers know all about it.

I contacted the Geek Squad to try improving the installation and set up of the third television I've purchased from Best Buy since early November '20. The first two Samsung televisions had banding and dirty screen effect across the screen. Totally unacceptable for a $3300 television. I've ordered a third Samsung, different model, and have had to wait 3 weeks for installation. A poor method for handling a repeat purchase. No priority given. The first time I called I got a representative in the Philippines. Couldn't understand him and he refused to transfer me back to the US. Best Buy does not equal Best Service.

Geek squad couldn’t figure out how to remove my previous mount and wanted me to sign a waiver for possible damage of the TV being removed and wall damage. They should probably get better tools with better angles. I was able to remove the tv and old mount myself within 20 min after they refused to do the removal job. Overall the price wasn’t worth it to unmount and mount new tv… just do it yourself with help of another person.

The install was shotty and the support system would not record my dissatisfaction, my support ticket was closed in the middle of me writing my complaint with the installer

After 2 trips to the home, still not right — each time they have told us we need a different HDMI cable or TV cable box. (This is the same person, mind you.) Geek Squad member gave us their business card, but didn’t respond to e-mail or text. After a week, I called the store and was never able to speak with a human being. Ended up going to the store and was told we needed an appointment to make an appointment! This all started on June 30, and it is now August 1. Next appointment is scheduled for August 5, and we are cautiously optimistic. Had we not paid for Geek Squad plan, we would have been better off hiring someone privately.

Did realize this smart tv /fire tv will not down load spectrum app. Why can you use all apps with a ssmart tv. They pick & choose what you can use. I had to buy a roku stick

Best Buy failed to deliver the merchandise we purchased after schedulinbg delivery, installation and set up seven (7) times and then cancelling all of them at the last minute except for the last time on 1/9/2025. They just showed up without the merchandise.

Had full home theater installed. Mounting was a big plus as it was a dicey after up but felt like techs rushed out of there and weren’t listening to my request for device location. Also spent less than 3 minutes on explaining app set up

The agent complained about the size and weight of the tv constantly he stripped out the screws on the mount at the back which is going to lead to problems if ever try to remove the tv

They installed TV but didn’t come with necessary goods to conceal wiring and promised to come back and do it in 3 days but didn’t show up at all. It’s not nice to be lied and leave work half done. Disappointed.

I purchased the Total Tech service to provide delivery and manage installation. Unfortunately, the sales rep in the store was unaware of all the items needed to install the TV and the installation crew is not able to complete this type of install. Ultimately, I needed to pay an alternative crew to install the product at a significant premium. Before purchasing I would make sure to do the research on the type of install necessary and arrange to have that done from another provider.

Install was scheduled. Tech called that he would be there in 10 minutes. I waited around for 45mins past that time. Tried calling multiple times but no answer. Finally tech answered and said he didn't have a gate code so he left and couldn't come back. Didn't bother calling me to get access. Complete waste of half my day that I set aside for this service. Now scheduled for a week later.

Waited all day and they never showed up on 12/4/ 2021 and i lost pay at my job when Saturday was time and of half pay for me! Nobody called to notify me that they weren't showing up! I tried to reach management for hours and no response! And i spent well over $4,000 for a sony t.v i also purchased the best package that the geek squad offered. After speaking to best buy Monday morning all they could tell me is I'm sorry. So i lost $600.00 in pay!

Right after our manufacturer Warren fly expired, the screen don’t work (at 14 th month) We spent over 4k for this Tv and this is unacceptable. Samsung agreed to extend the one time warranty to cover the parts but the quick service is a nightmare and the they ordered 3 parts as couldn’t detect the issue. Now Samsung don’t have the parts available!! I’ll change my review to 5 star if Samsung really take care of our tv.

The Geek Squad came out three separate times and never installed the 65 inch tv but we were charged for it.

When I paid the $199.00 for premium installation I expected it to be done by the geek squad, it was not. I wasn’t informed that I would be “farmed “ out to another installation company. If I had I would have chosen another.

This is the only part of the job that was done correctly, but the appointment was not scheduled at the time of delivery. Had to call again & wait another week. Disappointing!

The Open box TV came broken. It was working in the shop few days back, but by the time of installation it is broken, either on the way or when its stored.