Customer Ratings & Reviews

It was a terrrible experiance getting thhe Del. & installation complete They need to let the stores handle the delivery & installation themselves, not to let a person in another state set it up.

The agent unboxed the TV to find the TV damaged during shipping. The TV was not installed. The installer could not arrange for a quick replacement. I have to do the work. The earliest I can get a replacement is 9/18/21. S I have to wait again because Best Buy procedures does not support GOOD customer service. I also have to call in to customer service again to request compensation for your poor service. Why are your procedures SO anti personal customer service?

The Geek Squad came out three separate times and never installed the 65 inch tv but we were charged for it.

Third party installer. Did not do everything Geek Squad would do. Basically hung it on the wall, paired the remote and handed me the remote. Wanted them to take my old tv and like a few other other things they told me not on the work order.

The install was shotty and the support system would not record my dissatisfaction, my support ticket was closed in the middle of me writing my complaint with the installer

Never allowed in our home again...............................................................................................................................................................................................

Service brochure states they will run cables to be hidden (existing tubes). I asked the technician for hidding the cables on my existing space, he reluctantly took the HDMI cable , tried to put it in with his hands (to tools) and when he felt it got difficult, he said he couldn't do it because it was blocked and wasn't possible. After sometime I tried to do it with a cloth metal hanger, and I was able to get the cable hidden in a matter of minutes. I would expect BB service companies to 1) be willing to do the work as the service aggrement states and 2) have basic tools to do such a a basic work The TV was mounted ok.

I purchased the Total Tech service to provide delivery and manage installation. Unfortunately, the sales rep in the store was unaware of all the items needed to install the TV and the installation crew is not able to complete this type of install. Ultimately, I needed to pay an alternative crew to install the product at a significant premium. Before purchasing I would make sure to do the research on the type of install necessary and arrange to have that done from another provider.

Did realize this smart tv /fire tv will not down load spectrum app. Why can you use all apps with a ssmart tv. They pick & choose what you can use. I had to buy a roku stick

my overhead speakers don’t work anymore They disconnected from my old tv but did not connect it back to the new tv

The agent complained about the size and weight of the tv constantly he stripped out the screws on the mount at the back which is going to lead to problems if ever try to remove the tv

Okay I had installation on my new refrigerator. When they came to the house and pulled the refrigerator out I was told the water line connection was leaking. It had to be fixed. I called the plumber to replace the connection he started to laugh. We don’t carry these parts only installers carry them. Because they see this a lot on older houses. Your installer is just being lazy. I had it fixed which cost me 200 and what was worse I had to go another three days without a refrigerator. I’ll never pay for your wonderful geek squad service again and I’ll let all my friends and coworkers know all about it.

You failed to do the job!! You never came to do it. You sad you'd be here between 8 and 12 and you never showed up!!

This is the only part of the job that was done correctly, but the appointment was not scheduled at the time of delivery. Had to call again & wait another week. Disappointing!

I contacted the Geek Squad to try improving the installation and set up of the third television I've purchased from Best Buy since early November '20. The first two Samsung televisions had banding and dirty screen effect across the screen. Totally unacceptable for a $3300 television. I've ordered a third Samsung, different model, and have had to wait 3 weeks for installation. A poor method for handling a repeat purchase. No priority given. The first time I called I got a representative in the Philippines. Couldn't understand him and he refused to transfer me back to the US. Best Buy does not equal Best Service.

Total train wreck. Spoke to many many people to try and get my $14,000 transaction completed correctly and it’s been a complete train wreck. Lots of promises no follow-through.

Nothing wrong w the Geek Squad or w the guys who (eventually) installed the TV. My problem is with the 3rd party company in charge of the installation. Horrible customer service. Mananda was a NIGHTMARE to deal with.

Waited all day and they never showed up on 12/4/ 2021 and i lost pay at my job when Saturday was time and of half pay for me! Nobody called to notify me that they weren't showing up! I tried to reach management for hours and no response! And i spent well over $4,000 for a sony t.v i also purchased the best package that the geek squad offered. After speaking to best buy Monday morning all they could tell me is I'm sorry. So i lost $600.00 in pay!

Not working. Keeps turning off every 10-15 minutes. Not happy. Scheduled an appointment with the Geek Squad for yesterday and after waiting all-day they never showed up or even called.

After 2 trips to the home, still not right — each time they have told us we need a different HDMI cable or TV cable box. (This is the same person, mind you.) Geek Squad member gave us their business card, but didn’t respond to e-mail or text. After a week, I called the store and was never able to speak with a human being. Ended up going to the store and was told we needed an appointment to make an appointment! This all started on June 30, and it is now August 1. Next appointment is scheduled for August 5, and we are cautiously optimistic. Had we not paid for Geek Squad plan, we would have been better off hiring someone privately.