Customer Ratings & Reviews

The Greek Squad people are one of the worst. The representative from the 3rd pasrty installer was 100 times better than the Greek Squad person. I have never met a more rude and ignorant person for installation. Wasted our time and money too.

Absolutely terrible!!! I ordered my TV/Services on December 10 2020, the earliest date they could come was Dec 17. On the 17th they cancelled and rescheduled to Dec 22. On the 22nd they didn't contact me and they didn't come. I called and they rescheduled to Jan 3, on the 3rd they just brought the TV and they said that the team that does installation is a different team, but that team never came. I checked my account and they updated that service was completed on Jan 14, but yo no body came out. My advice, buy the TV/products there skip the install, and find an outside contractor to come and install for you.

The tech was good. The order was written up wrong.

Scheduled appointment that Best Buy made and after making arrangements canceled to reschedule another day the day before the appointment

Not working. Keeps turning off every 10-15 minutes. Not happy. Scheduled an appointment with the Geek Squad for yesterday and after waiting all-day they never showed up or even called.

Red Alert - Do not use the third party installers that Best Buy contracts with. They are terrible. Installed my 75" TV into drywall! It was the worst service provider experience I have ever had. Geek Squad came out two weeks later and installed the TV correctly. Geek Squad -Chris and Keith were excellent!

I had a very bad experience. We went and bought a tv at a Best Buy in west Hartford CT location and were very happy at first and charged us 150 for installation and when they came to install our tv they were missing a whole bunch of cables that went with our tv. So we had to go get cables from the actual store and put them in our selves but they are dangling down and showing so I don’t know what I Paid 150$ for if they didn’t do anything put it on the wall for us. They weren’t able to even put the TV on and show us how to connect anything. We did it our selves. We installed it ourselves. I’m very upset and I want a refund for this

3 days after spending 5k at best buy one of the tv's went on sale for 50 bucks less. Tried calling local sore for 3 more days to get the deal and everytime got off shore customer service. Called 5 min before opening 5 after didnt help. After spending hours talking with India still got no responce from best buy. Im done with them

I haven't had the service yet. But when I purchased the tv and installation for $249 I thought I was done. WRONG!!!! I get a call stating that they made a mistake and I had to pay another $140.

We were scheduled for someone to remount our TV and had an appointment arrival time from 4:00-8:00 p.m. and no one showed. The next day called the store in Arlington, was transferred to someone, then transferred to the installer, then transferred again back to BestBuy corporate. I called the store again, asked to speak to a manager placed on hold again and still received no help. This took over an hour of my work day and still no resolution in site.

Best Buy did not tell me that I needed a TV mount or that they were not able to fish the wires through the wall. I provided the TV mount but it drifts and won't stay in place and the wires are on the exterior of the wall. When I asked for a refund, they sent the Geek Squad but said it would cost another $250. I declined and want a full refund.

I have used GS to set up my home theater in my homes in the past. I have never had issues that’s why I continue to use them. I purchase total tech support in addition to cover my services. Lately many techs have not been satisfactory. I’ve had tech drill holes in places they shouldn’t t ,& haven’t had equipment on there truck they should’ve when arriving to complete the job. Really disappointing. When you notify GS or Best Buy you get different answers & promised different solutions. No one is on the same page. Very unprofessional.

Was very disappointed that it took 3rd party workers 3 attempts to hang my tv. Best Buy messed up my order and address 3 times. Even after repeating the order back to me. Best buy made a huge mistake getting 3rd party to do hookups.

The workers all did just fine. But the new TV died after 4 days and it took BB two weeks to replace it. Most sellers would be anxious to make their customer happy. Not BB.

So bad! TV Mounting too high! I asked the technician to come back to adjust. But Bestbuy asked me to pay another $250. Very bad experience!

They cracked my wall when installing in wall cable concealment bracket. The two brackets they installed are not level and loose. They put a dent on my brand new tv stand. As part of the service, they took away the TV packages, but they also took my IR blaster that comes with the TV with them. Super lousy job. Save your money elsewhere and do not use them.

my overhead speakers don’t work anymore They disconnected from my old tv but did not connect it back to the new tv

I have used Geek Squad many times and have always been very satisfied with everything they have done. I had them set a up a 55" TV and mount a sound bar in my sons dorm room. I was not there to be sure it was done to properly. Although everything works properly the mounting job looked amateurish and very sloppy. There are exposed black cords going up the center of the wall to the TV. They are not even tight, just hanging there. The sound bar was slightly crooked and hanging on by one side bracket. It looked as if they rushed through the job and put in the least effort possible. Poor work, aesthetically unpleasing job by the Geek Squad in Auburn Alabama.

There is a huge DISCONNECT between the Geek Squad and the store sales team. We did buy the TV on 12/12/22 ( a replacement for a warrantied 85” Sony / 2.5 years old - as of today 1/7/23 it still has not be delivered and installed. I am a big Geek Squad fan and like Best Buy products but I an very upset and dismayed by the service and production of the two aspects of the Best Buy family. In store management, when a customer can talk to someone is marginally supportive.

Did NOT mount tv !!! I paid $50 and he set it on table. Would like refund