Customer Ratings & Reviews

This is a good product and it's not expensive. Good choice

They installed TV but didn’t come with necessary goods to conceal wiring and promised to come back and do it in 3 days but didn’t show up at all. It’s not nice to be lied and leave work half done. Disappointed.

They cracked my wall when installing in wall cable concealment bracket. The two brackets they installed are not level and loose. They put a dent on my brand new tv stand. As part of the service, they took away the TV packages, but they also took my IR blaster that comes with the TV with them. Super lousy job. Save your money elsewhere and do not use them.

Horrible. The overall client experience with Best Buy / Greek Squad keeps getting worse. From getting help in the store from Best Buy staff to the half hearted Geek Squad visits. NO ONE is helpful & NO ONE appears to care. It needs to get back to high level service

Third party install. Not BB employees. Completely unprofessional. Complained about the install. Complained about the old TV removal. Criticized the sound bar I had previously purchased, from BB. I would not have bought the TV if I had known this before hand. A TV I bought and had installed earlier this year, was installed by actual BB employees. First rate in every aspect. Cannot speak highly enough of them.

Had full home theater installed. Mounting was a big plus as it was a dicey after up but felt like techs rushed out of there and weren’t listening to my request for device location. Also spent less than 3 minutes on explaining app set up

i paid Best Buy about $250.00 to have Geek Squad install my 77" tv and the job was given to a sub-contractor who didn't know what they were doing and damaged my sheetrock wall at an estimated cost of almost $500.00 to have repaired. Upon contacting Best Buy resolution the sent the same idiots that caused the damage back to my house to try and repair the wall again.

Absolutely terrible!!! I ordered my TV/Services on December 10 2020, the earliest date they could come was Dec 17. On the 17th they cancelled and rescheduled to Dec 22. On the 22nd they didn't contact me and they didn't come. I called and they rescheduled to Jan 3, on the 3rd they just brought the TV and they said that the team that does installation is a different team, but that team never came. I checked my account and they updated that service was completed on Jan 14, but yo no body came out. My advice, buy the TV/products there skip the install, and find an outside contractor to come and install for you.

When I paid the $199.00 for premium installation I expected it to be done by the geek squad, it was not. I wasn’t informed that I would be “farmed “ out to another installation company. If I had I would have chosen another.

There is a huge DISCONNECT between the Geek Squad and the store sales team. We did buy the TV on 12/12/22 ( a replacement for a warrantied 85” Sony / 2.5 years old - as of today 1/7/23 it still has not be delivered and installed. I am a big Geek Squad fan and like Best Buy products but I an very upset and dismayed by the service and production of the two aspects of the Best Buy family. In store management, when a customer can talk to someone is marginally supportive.

The workers all did just fine. But the new TV died after 4 days and it took BB two weeks to replace it. Most sellers would be anxious to make their customer happy. Not BB.

The team didn't understand how the electronics worked. They stated we needed items that we didn't. They didn't know the speakers were bluetooth, thus not requiring a wired connection.

You sold us an installed TV on July 13 that never worked. It took 120+ days to get it replaced by Samsung. Now you want to charge us $250 to hang it on the wall after already paying these fees once. No one in service wanted to help after multiple contacts

I had a very bad experience. We went and bought a tv at a Best Buy in west Hartford CT location and were very happy at first and charged us 150 for installation and when they came to install our tv they were missing a whole bunch of cables that went with our tv. So we had to go get cables from the actual store and put them in our selves but they are dangling down and showing so I don’t know what I Paid 150$ for if they didn’t do anything put it on the wall for us. They weren’t able to even put the TV on and show us how to connect anything. We did it our selves. We installed it ourselves. I’m very upset and I want a refund for this

I have used GS to set up my home theater in my homes in the past. I have never had issues that’s why I continue to use them. I purchase total tech support in addition to cover my services. Lately many techs have not been satisfactory. I’ve had tech drill holes in places they shouldn’t t ,& haven’t had equipment on there truck they should’ve when arriving to complete the job. Really disappointing. When you notify GS or Best Buy you get different answers & promised different solutions. No one is on the same page. Very unprofessional.

$250.00 for 5 minutes - what a ripoff. Probably will never go back

The tech was good. The order was written up wrong.

I was told my installation would be free since I had best buy total tech. I told them it was a mount for a ove my fireplace. I asked specifically if there would be any extra charge. They told me no, it will still be free. When they showed up to install it they let me know it would be a couple hundred dollars extra. Best buy did not honor what they told me.

Installers smelled like marijuana. Took the extra parts from the wall-mount kit. Was outsourced not Geek Squad. On a positive note the tv is on the wall.

We were scheduled for someone to remount our TV and had an appointment arrival time from 4:00-8:00 p.m. and no one showed. The next day called the store in Arlington, was transferred to someone, then transferred to the installer, then transferred again back to BestBuy corporate. I called the store again, asked to speak to a manager placed on hold again and still received no help. This took over an hour of my work day and still no resolution in site.