Customer Ratings & Reviews

They mounted my tv crooked. It dips to the right. Because of the size of the television it is even more apparent.

The agents who came to my house were rude, unprofessional and late. Then when they arrived they refused to install the 3 tv wall mounts. They left one nailed to my wall with no tv on it, and they refused to install the other two units...and they took the box my TV came in so i couldnt return it. i have never been treated this bad in my life. Ive been a customer of Best Buy for years, i actually worked for the company years ago and always had a great experience until this experience happened.

They were sloppy installing and hiding cables leaving them tangled and sloppy leaving mess on floor . They did not slow me how to set up additional apps.They were in a hurry due to having too many other installs after me and not enough time.

I have used Geek Squad many times and have always been very satisfied with everything they have done. I had them set a up a 55" TV and mount a sound bar in my sons dorm room. I was not there to be sure it was done to properly. Although everything works properly the mounting job looked amateurish and very sloppy. There are exposed black cords going up the center of the wall to the TV. They are not even tight, just hanging there. The sound bar was slightly crooked and hanging on by one side bracket. It looked as if they rushed through the job and put in the least effort possible. Poor work, aesthetically unpleasing job by the Geek Squad in Auburn Alabama.

Not to frown on the quality that the crew did but I felt that after I paid 3k for the tv and already for the drywall over fireplace I shouldn’t get charged extra for mounting A tv over 56 inches that’s getting charged twice for the same thing when most TVs anyone wants are going to be over the 56 inch size anyway. Here’s my logic flat 65 weight tv super thin profile vs mounting 55 inch with a thick profile the 55 weighs more! This fact alone almost stopped me from buying the television.

The communication was horrible. The window was 12:30-3:30. The installers finally arrived at 7:45 at night.

I chose to have my tv mounted professionally for the first time in my life. But covid happened and the service was abruptly cancelled. I was able to pay for the service and schedule the appointment. The next day I received an email it was cancelled because I’m home services we not happening due to covid/health safety reasons. I was able to have the services refunded as they never occurred and I just mounted my tv by myself. It really wasn’t a problem to install my own mount just time consuming. The only reason I am filling this out is because Best Buy will not stop emailing me. I have unsubscribes multiple times.

Paid over $100 and the price for annual total tech: yet, Best Buy sends a third party company that doesn’t know anything

I purchased my TV 4/23/23 and scheduled an appointment for deliver 5/13/23. Found out I was unable to be home and rescheduled, but the earliest appointment was 7/6/23. I went into the store to see what they could do and they are unable to do anything. I still do not have my the items I purchased. This is extremely poor customer service.

geek squad instal my TV and billed me 2x . One for 220 and another for 270. Calling to cancel the bill for the error is a waste of time.No one wants to correct the problem. I am told accounting only shows 1 bill and the other bill is a scam but both charges have been billed direct to my MC account. I am surprised the new75 inch TV I bought did not have a double bill

I would give zero stars if I could. I paid for Geek Squad installation and got a third party who had no clue what they were doing. I now have 10 extra holes in my brick and am having difficulty dealing with Customer Service to get it repaired.

Good service, on time. Fast and professional. Helpful

I had the worst installers you can ask for . The level of incompetence was mind blowing. One guy and one girl showed up over 90mins spent with a failed outcome. Please work on training these technicians on thinking outside the box and be versatile with different products. Not everyone buys all their TV accessories from best buy. They need help with different mounts, TV sound bar attachments and so on. These guys were so horrible they gave me back my 50 dollars for the attempted install as total tech member. I had to bring in an outside installer who completed the work in exactly 22 minutes .

very bad working experience working with this GEEK Squad, they canceled my appointments when I asked for reschedule and they didn't honor what was committed. I had to call lot of people to take care of my TV installation and no one helped me with it. So I ended up installing it with some one else. They never delivered my TV mount and wall extension but it says it was delivered and returned which is so bad that they cannot maintain their online portal properly. I will never recommend this total tech to any one else.

Incomplete installation with wires hanging out of the wall using an incorrect in-wall accessory. Impossible to connect with an actual person, including the in home advisor, to rectify the problem. Had to order a new installation just to get somebody to come in to fix the issue. Frustrating after spending over $6K in the store

For me the price is too expensive. I was in a hectic situation that’s why I was forced to buy. But the services are ok.

Terrible service nobody called on the Scheduled instal date to confirm what time they would be coming . Nobody reached out to say they weren’t coming and in the end I waited for 8 hours and got nothing installed . Pay for total tech and buy two TV’s just to get nothing accomplished is absolutely unacceptable. Then customer service gives me the run around for 2 plus days and still can’t get any answers on instal oh tv .

This experience was HORRIBLE!! Two separate times they contracted out a 3rd party company NOT Geek Squad. First the mount was wrong so they said I had to reschedule which is my fault and I completely understand. The second time the people just didn’t show up! I had to call SIX separate times which they eventually lied to me claiming no appointment was made even though Best Buy confirmed the appointment with me. So I sat at home missing work for NOTHING. They refused to give me a refund when I asked if I could get my money back and just install it myself. Finally a week and a half late Geek Squad came and installed my TV. I would NEVER advise anyone to waste their money on this.

It was awful. My time slot was from 12-8 to have someone come and assemble a tv stand for me. I waited and waited. Finally at 7pm I called the geek squad and they couldn’t locate the 3rd party handy man they hired. And they had no idea where he was or if he was even still coming. I was on hold with the geek squad for 40 min just for them to reschedule and said they don’t know what happen or why no one came. Smh. Waste of a day and waste of money.

Wasn't the Geek Squad although I requested them. It was the "mounting lions" who did an awful job. Made extra holes in my wall. Still waiting for my claim check to come (30 days for the check) to have it fixed.