Customer Ratings & Reviews

Asked for geek squad to come out to do the installation they said ok but then send a third party to do it now i got wires hanging on my wall they were supposed to hide them no just left them hanging everywhere 0 stars

Not great won't do again or recommend. The guys who came to install it couldn't "because there is metal beams in the wall" which there isn't. he told me someone else was gonna have to come out and do it said I wouldn't be charged when I went to reschedule they wanted to charge me 130 on top of the 50 they charged me for the first guy who didn't do it anyways. had a friend come and do it for me with no problem in the same place the original guy was suppose to do it.

Geek squad came out the first tine and told me I needed to move my outlets on my wall up in order to hang the TV. I paid somebody else to move them up and when they came out again they said it was too high!

Installation crew damaged my new tv frame by trying to catch the tv from falling to the floor and installer grabbed the tv by the frame trying to stop the tv from falling on the floor. The frame is damaged and not fixable. I reported this to bestbuy but as of to date I have NOT Had a response. Note: I have turned this issue over to an attorney. Bestbuy has pictures

They mounted the new tv. Good job. They said they would come back and remount the old tv. Hasn’t happened. They said they would come back and remount the sound bar. Hasn’t happened.

I instructed them not to take the old TV and they did not however it has not been removed from my bill I called you have it removed from my bill and they told me I would have to call back it was $25

Terrible experience. BB hung the TV and then it nearly fell off the wall a few days later. I called BB to get an appointment and they kept canceling and pushing me to the back of the line. Finally asked for my money back and they refused because the work had been “completed.” Finally just called a real home theater company to fix the problem. Shame on BB.

Two men arrived separatly to my house. One drove an older model car, and the other in a beat up, unlabeled van. Neither wore any sort of uniform, or showed any ID. they did not tape the wall to show as example of placement for the tv. They started drilling holes with out measuring. I was not happy with the placement so then they measured and placed it in the middle of the wall. Their hands were also dirty so now my wall has their finger marks all over. They asked me to sign a survey, I wrote they did a good job only because I was intimidated by them to write a bad review. They were not very friendly. Next time I will figure out how to hang the tv another way

I was told firmly at the store that there would be no additional charges, yet I was charged an additional $149 + $49 by the delivery guys.

We have loved Geek Squad services and used them for years - but this will be our last time. First, the TV, sound bar system scheduled for delivery never showed up...when that was installed, the scheduled installation geek never showed up. The telephone service is from India and they can do nothing. It's been 2 weeks and no response or apology from Best Buy.

They mounted my TV but i wanted it to be mounted Higher on Wall... The installers were quick to hurry up out of there and didn't want to explain TV setup. I asked later how to raise TV on the bracket and they said when the other TV installers come to intall the TV that they couldn't because wall mount wasn't picked up by them that the other installers would raise my Main LG OLED i paid 3000. Terrible experience

I was supposed to be able to pay for this with credits that I earned on my credit card. But they didn't allow me to do that they made me pay separately. That was contrary to what I was told I could use the points for. So in that regard I'm very displeased it did not leave me with a favorable impression of Best Buy company

Geek squad subcontracted out to horrible provider. Scheduled service 7am-1pm sat. Service agent no showed and did not call until 7pm-rescheduled for next day at 8am and he showed up 30 minutes late. Did a sloppy job mounting 75” tv to wall using an ice pick rather than a stud finder to punch holes in brand new wall. Now I need to spackle. Didn’t even bother unwrapping the power cord from plastic. Not happy and will not be using Best Buy install services ever again.

It took 7 appointments to get this right. First appointment the new TV was broken so they couldn't install. The next 2 appointments were no shows. The 4th appointment they delivered the TV but didn't install. There were 2 more no show appointment until a technician finally showed up. He had to move the mount installed by the first technician because it wasn't centered as requested. Then he waited for 3 hours for someone to assist him with the install of the 82" in TV. Overall the process took over a month and I wasted 40 hours waiting for technicians to show up.

After purchasing a $1,000 TV plus speakers etc it still is not working. There are specialists Geeks who only do this but not that. Then there is another month's wait for an appointment. It's been about 3 months.

The wall power supply was to deep for my interior wall and they would not change the size of the electrical box even though I had one on hand, new in the package. The only option they gave me was to put a hole in the wall in the room behind the TV. Then I was told that the TV would not work with Alexa even though there is a box in setup that says control with Alexa. All in all I am not impressed with the installation of this unit. I would never pay them to do it again.

A non-thinking, corner-cutting job. Replaced a dumb TV and Roku with a smart TV they hooked up to the Roku. Did not install broadcast antenna, did not install wire cover, both of which were with other items to be installed. Refused to correct situation. Hid unused parts behind chair. I will never shop at Best Buy after this.

The guys that delivered the TV were very nice. However, they can only hook up your TV if you have a very basic HDMI setup. If you do not have this your TV will not be hooked up because this is the only cable Best Buy sends with them (not the installers fault). They were good when it came to leveling and tilting the TV on my wall mount. I would not recommend them for an out of the normal TV cable connection for they do not have the needed accessories to accomplish it. It is because of this I would get a private installer to hook it up that brings whatever it takes to do the hook up.

Was mounted a little crooked. There was no measurement or check up to make sure it was straight.

Hi dear I got my Tv I ordered 75” but The delivery man mounted my room 65 “ Tv I am very confused what’s wrong any way solve it look forward please