Customer Ratings & Reviews

The agents decided arbitrarily to stop with the mounting after putting 4 holes in my wall. I needed more patience than they could muster to get all my questions and issues solved. The experience of their visit was immersive and now I am learning more but my basic questions about connecting streaming services were not clearly addressed. I do not know how to do many things yet including accessing HBO

I would highly recommend going somewhere else, or even doing the install yourself. Anything is better than the service I got to mount my TV. It took 4 trips and several extra holes in my wall to finally get the TV mounted. Just a bad experience all the way around.

I was charged for 56” or larger install, but tv is 55”. When asked I was told it was “premium” install as cords would be hidden in wall. Installers did not show up on time, could Not hook up LG apps and Soectrum as promised and did not hide any cords. The installers apologized but then left and said they had other install jobs to get to. They told me to call the store to get money back, but store doesn’t accept calls! Furious with Best Buy!

Xollnt fet it installed ir delivery they couldn't deliver

I paid to have tv delivered and mounted. Tech didn’t have correct mounting screws so was unable to mount. I mounted the tv myself I immediately cancelled Total Tech and requested a refund of $199.99 After several phone calls and being passed from person to person, I was refunded $47.00 Needless to say my last purchase at Best BUY. THEY USE THE TOTAL TECH AS A SAVINGS on installation….buyer beware.

They came to my house, mounted a TV to the wall. Put an extra hole in the wall. Left my house wwithout informing anyone of the extra hole in the wall. I was not home at the time, my wife was. Again they did not tell us of the extra hole. I'm pretty upset. When i went to best buy to complain i was told it was a third party who contracted the job and someone would contact me. This never happened

i have had 5 visits now they can't get things right. smart tv sometimes gets no sound, certain shows dont work on netflix but work fine on other tvs in the house. about half the time i have to trouble shoot issues just to watch tv (usually smart tv only). this was one of the worst customer experiences i have ever had. the sales consultant have yet to return my last call where i said i want to return everything and go back to how i used to have it. the installer hasn't returned 5 texts since he called me friday asking me to contact him if i had any issues.

I bought this large screen TV for my daughter and son-in law. I also bought the installation - TV mounting etc. to make it easy for them. The delivery team brought the TV but not the mountings and never returned to complete the job which I paid $200 for. VERY DISAPPOINTING!! No followup from Best Buy.

The agents mounted tv in rush. Missed center for one of the steel stud wall. Install the tv on it l. Then recommended an expensive wall brackets where the mounting was not in a right way in the first place. Scheduling service and customer service at geek squad could be more responsive in terms of checking out customers for the right products.

Rating is based on being on hold to fix problem the installer created. Purchased 6 installs and he only completed three. Then claims to have done 5. I was able to schedule 1 of the 3 still needing to be completed. While the other 2 are stuck somewhere between BBY not helping when it was purchased through them or the 3rd party knowing they still get paid. Started on calling them early AM where I was told I’d receive a callback with a resolution and it’s early PM still with nothing.

I was sold on I could get the wires his and even purchased the products for it. When they arrived I was told it was a different price and the technician couldn’t do it even I paid extra on site.

Installers did not set up my remote controls so that the same remote controls the volume and the channels on the cable service. Also did not add my security cameras to the wifi system. I intentionally purchased the upgraded service so that all devices could e serviced by the Geek Squad. On top of that, when I sent an email to Best Bu requesting that someone contact me about this, I received no response. I wasted $200.

I was charged for free delivery and installation. Installer changed my opt out of targeted advertising and sharing my viewing history without my permission. It was clear he always opts clients in without asking.

The agents mounted the TV so high that it is unwatchable and we will have to get it re-mounted. My husband mentioned that he thought it looked high and they brushed him off and told him it was fine. It was a huge waste of money and will need to be redone.

I was charged three times for the services and only received 1 credit. There was a system failure on Best Buy's end so they ran my bank card twice and rejected it. Then they ran my Paypal and it went through. 2 days later both charges that were ran went through my bank account. Took two weeks to get someone to get back with me. Finally got one charged reversed but they still have not reversed the other charge. I spend a lot of money at this store. I think i will have to check out another store for my next large purchase

Primary installer was curt and dismissive. TV mount looked level according to installer however once Tv was up, it's noticeably not level, nor centered on the wall as asked by homeowner. In addition the mounts purchased ahead of time did not come with installers which forced homeowner to spend $180 on a mount they just happened to have in their truck in order to have install completed that day or be forced to wait a couple of weeks to reschedule. Disappointing experience as a whole for which I will never use BestBuy again for their quote on tech install services.

No, did not installed the tilt advance tv wall mount. In two occasions they did not show up. I want to cancel my membership and my money back.

Agent was not able to mount out tv bracket. We live in a house that is 30 years old and the agent want able to determine how to hang tv. My husband and i hung it a few days later.

Horrible service from store to geek squad I took everything back and would never purchase at North Avenue again

Worst install an experience ever if I can give it less than one Star I would The “professional installer” was not professional at all showed up with zero tools or equipment to do the job I had to borrow mine and halfway through the job did not know what to do next so I had to coach him through the install myself after all it was done I had to clean up the mess and finish the job I reached out to Customer Service somebody was supposed to reach out to me but never did will not do business with Best Buy again