Customer Ratings & Reviews

Due to call center failure, we were forced to drive the one hour to the store, pick up TV and bring it home and mount it ourselves. We did the start up ourselves as well.

They came to my house, mounted a TV to the wall. Put an extra hole in the wall. Left my house wwithout informing anyone of the extra hole in the wall. I was not home at the time, my wife was. Again they did not tell us of the extra hole. I'm pretty upset. When i went to best buy to complain i was told it was a third party who contracted the job and someone would contact me. This never happened

I was supposed to be able to pay for this with credits that I earned on my credit card. But they didn't allow me to do that they made me pay separately. That was contrary to what I was told I could use the points for. So in that regard I'm very displeased it did not leave me with a favorable impression of Best Buy company

Appointment was scheduled for 11/24 between 13 and 8. Morning of 24th go email saying arrival would be 1:30 to 5:30. 3:46 said 4:00. 5:30 no had showed and called Geek Squad. Nice person on phone and she eventually came back saying the appoinment had been canceled. She put me on hold to find out more info and after 5 min or so i was disconnected. Shortly after received email that appointment was canceled with no explanation and told to reschedule. Poor business practice. First problem 8n years with Geek Squad.

Was mounted a little crooked. There was no measurement or check up to make sure it was straight.

Worst install an experience ever if I can give it less than one Star I would The “professional installer” was not professional at all showed up with zero tools or equipment to do the job I had to borrow mine and halfway through the job did not know what to do next so I had to coach him through the install myself after all it was done I had to clean up the mess and finish the job I reached out to Customer Service somebody was supposed to reach out to me but never did will not do business with Best Buy again

there is a delay in the video from the audio when watching cable and I called immediately after they installed it. I could not get any help, so made the drive 30 minutes to the store, got an appointment made, only to have Best Buy cancel it and tell me to call to reschedule, which I called 4 times and kept getting disconnected. Horrible service!!

The agents mounted my tv but were sweaty, not covering their face with masks and NOT staying 6ft away from me. They also had the nerve to sit on my clean furniture. It’s COVID people!!!! Be safe.

A non-thinking, corner-cutting job. Replaced a dumb TV and Roku with a smart TV they hooked up to the Roku. Did not install broadcast antenna, did not install wire cover, both of which were with other items to be installed. Refused to correct situation. Hid unused parts behind chair. I will never shop at Best Buy after this.

When you are going to have Best Buy install and mount your TV, bevsure the Geek Squad is coning out to do it and not a 3rd party. It took over 5 WEEKS to get our TV installed and mounted!! The 3rd party installers Best Buy sent out could not figure out how to mount the TV and its One Connect box on the wall. Then the next 3rd party was TOO SHORT to be able to do the job!! It took a 2 weeks to get a member of the Geek Squad to come out to get the job done and get our TV working. Very frustrating.

I love the TV and the mounting is awesome but it keeps turning off by itself whenever I’m watching TV. Very frustrating. Can you please send someone back out?

I would highly recommend going somewhere else, or even doing the install yourself. Anything is better than the service I got to mount my TV. It took 4 trips and several extra holes in my wall to finally get the TV mounted. Just a bad experience all the way around.

Xollnt fet it installed ir delivery they couldn't deliver

Wasn't the Geek Squad although I requested them. It was the "mounting lions" who did an awful job. Made extra holes in my wall. Still waiting for my claim check to come (30 days for the check) to have it fixed.

Rude. Had no idea what they were doing. Has cost me an additional 700.00 for electricians to fix their mess. Didn't even try to hook up sound bar. Extorted me on the spot to take old TV off the wall even though I had paid for them to move to another area. Horrible experience. Will never shop at Best Buy again or recommend to anybody.

They were sloppy installing and hiding cables leaving them tangled and sloppy leaving mess on floor . They did not slow me how to set up additional apps.They were in a hurry due to having too many other installs after me and not enough time.

The agents mounted tv in rush. Missed center for one of the steel stud wall. Install the tv on it l. Then recommended an expensive wall brackets where the mounting was not in a right way in the first place. Scheduling service and customer service at geek squad could be more responsive in terms of checking out customers for the right products.

Geek Squad didn't meet my expectations ! Best Buy sold me this service and promised the squad would set up the new tv and show me how to use all the features. This was not the case. They gave me very little help setting up the tv. They rushed through the small amount of instruction offered and seemed to only care about getting to the next job.

I paid for a TV installation and remote control set up. The team came out and mounted my TV but, they said we do not program your remote control. I advised I paid for you to do this according to my work order. They said no, you did not. I was told I could read the directions and do it myself. After they left, I called and verified that I did in fact pay for them to program my remote. There seems to be a disconnect between your sales staff and the Geek Squad. The Geek Squad is not receiving all the information or they just don't care.

Wrong address took two weeks to reschedule. Next time doing my own wall mounts it’s so easy.