Customer Ratings & Reviews

Excellent service. Competent and professional. Worth the extra expense.

The two-member team who delivered and set up my 65 inch were fantastic! Dalton and Molly did such an amazing job of installation onto a brick fireplace! They worked extremely well together, were immaculate in my home with shoe covers, masks, and clean up. Not a speck out of place when they left. They apprised me of arrival with texts, arrived on time, and answered all of my (many) questions. The installation itself was professional and perfect!

I cannot say enough good things about our Geek Squad technician. Very professional. Highly skilled in what he was doing. Friendly. Made sure we were completely satisfied with the work he performed.

Gunther and his co-worker were wonderfull guests in my home. They were extremely knowleagable and professional. They answered each and every question I had in complete detail and did an excelllent job in demonstrating all aspects of my new tv and accompanying sound system set up. They removed my extremely heavy 14 year old plasma set with little effort, (nice to be young and strong). Thank you Best Buy Geek Squad!

The team did a great job with the installation. We’re very happy and are enjoying the new set up. Such a difference having our TV mounted on the wall, as the poor credenza was starting to sag in the middle from the weight of the TV. It’s a relief to have it mounted properly and we so appreciate that we didn’t have to try to do it ourselves..

Team did a great job with very heavy outdoor TV and outdoor wall paneling to navigate. Team of 3 came and did a great job. No mess left at all.

The agent that was sent was the most professional I have ever had in my home. He was prompt and polite. He did a meticulous job and cleaned everything when he the job was complete. He spent time helping to get the tv and apps working and to make sure I understood everything completely. I highly recommend.

My husband and I buy our large electronics at Best Buy, so we can get the Geek Squad Team. They are great at installing large TV's and it there is any problems they are great at repairing the TV's. A couple years ago the Samsung TV we purchased could not be repaired, so they gave us a full refund. We purchased a new TV for free. They again just installing our new state of hte art 4HD Sony TV. They wore Covid-19 protection and were very professional and lnowlegeable.

Armondo did a great job and it wasn’t an easy one. It took two visits because we needed to get an electrician out to run power the the area. He explained just what the electrician had to do and it worked out perfectly. Armondo is very efficient with his time, very detail oriented, courteous and on time.

He set up my new tv quickly and efficiently and connected it to my Wi-Fi. He explained the instructions really well.

When we finally got the TV. The crew that came to “tweak it” were phenomenal. They spent so much time with us and assured that we knew how to do everything. This was the Geek Squad, NOT their subcontractor. One of which “gave up” and left us. Ergo, the Geek Squad tweaking. The sub did a great job of mounting, and doing the basics. But any challenges were beyond them. Ask for eh Geek Squad to do your install.

They mounted the tv and connected it to every other device very quickly and efficiently.

Great picture. deep colors. Fairly easy to use. Good sound without sounder.

Geek Squad did a great job mounting my TV and pairing my sound bar to sub-woofer!!

Local Geek Squad is fantastic! They know what they are doing. Very professional. Too bad that Best Buy customer service is so dysfunctional. Go to local store for help - do not use the 800# for customer service. So glad I purchased the Geek Squad assistance.

Installation of my new TV involved multiple work orders as the first one received was defected. The replacement process got quite complicated. The Geek team Michael C and Adam went out of their way to resolve the logistics mishap caused by the delayed delivery of the replacement. Michael stayed in touch, checked back, answered my text, and returned with Adam to complete the work, saving me from another work order and waiting for another three weeks! Their customer service is exemplary.

The two geek squad team did everything I asked of them especially Tom they called like I asked came to my house and they were on their way to mounting my tv they were very professional and very fast and they were nice they got my tv mounted and hooked up all my devices and even helped to bring my other tv upstairs They are very good at what they do and do it well I would have them do another job like that I the future well done!

The agents installed the equipment with associated audio components and satellite equipment efficiently while guiding me all the steps to achieve my wishes. The primary associate then insured that I fully understood how the new equipment functioned. Very pleased with their service including cleanup.

Service was perfect. Geek SQUAD WERE KNOWLEDGEABLE, POLITE, HELPFUL AND EFFICIENT. NOTHING LACKING

Chris Lunsford's team was outstanding. The installation was handled expertly, knowledge centered and more positives than space allows. Their support, followthrough, profficiency, and experience was evident in each stage of the process. I will recommend their service always.