Customer Ratings & Reviews

Appointment was scheduled for 11/24 between 13 and 8. Morning of 24th go email saying arrival would be 1:30 to 5:30. 3:46 said 4:00. 5:30 no had showed and called Geek Squad. Nice person on phone and she eventually came back saying the appoinment had been canceled. She put me on hold to find out more info and after 5 min or so i was disconnected. Shortly after received email that appointment was canceled with no explanation and told to reschedule. Poor business practice. First problem 8n years with Geek Squad.

I love the TV and the mounting is awesome but it keeps turning off by itself whenever I’m watching TV. Very frustrating. Can you please send someone back out?

My TV was installed to low on the wall. Not very happy.

The install was extremely disappointing. One month later, the TV mount literally came out of the wall. My daughter thankfully was able to catch the mount and TV so nothing was damaged. I called Geek Squad and the person claimed that we would have to pay for a new installation until I questioned if the Geek Squad would not stand by their work when it happened 1 month after install. The person apologized. And the new install appt was made at no charge. We'll see if this installation works out. I do say we are more nervous about the quality of the work done by this group and hope this was just a one time bad experience.

there is a delay in the video from the audio when watching cable and I called immediately after they installed it. I could not get any help, so made the drive 30 minutes to the store, got an appointment made, only to have Best Buy cancel it and tell me to call to reschedule, which I called 4 times and kept getting disconnected. Horrible service!!

On the day of my mounting appointment, I was informed that they were going to arrive that day. No one showed up and my appointment was canceled without me even knowing. I went to the store to get some answers and I was directed to the Area manager in which he directed them to come 3 days later. My trip had to be rescheduled because of the change and there was absolutely NO COMPENSATION for the mess up on their end

When you are going to have Best Buy install and mount your TV, bevsure the Geek Squad is coning out to do it and not a 3rd party. It took over 5 WEEKS to get our TV installed and mounted!! The 3rd party installers Best Buy sent out could not figure out how to mount the TV and its One Connect box on the wall. Then the next 3rd party was TOO SHORT to be able to do the job!! It took a 2 weeks to get a member of the Geek Squad to come out to get the job done and get our TV working. Very frustrating.

Told them in store I wanted TV hung, soundbar mounted and wiring done in wall to get routers etc off fireplace mantel. "No problem". I was given a 4 hour window, 8-12. They FINALLY show up at 3:30 and then told me they couldn't mount the soundbar OR do the wiring to move stuff off mantel. After waiting 7.5 hours I was not happy and told them to leave. I was able to get a refund (after telling story to 5 different people). I will NOT use Greed Squad again.

They did a fair job. I had to hire an outside contractor to finish the job correctly. I asked a person in the store about having geek squad do the additional work and was told I would be charged for it. What is the use of being a member of geek squad? It seems that the way geek squad works changed just after I joined. I joined to extend my warranty and am now sorry that I did.

The agents mounted my tv but were sweaty, not covering their face with masks and NOT staying 6ft away from me. They also had the nerve to sit on my clean furniture. It’s COVID people!!!! Be safe.

Instead of actual Geek Squad people showing up, a couple of guys showed up from Texas Homepros. They delivered the TV, but since the electrical outlet was not in the best place they left. After much difficulty contacting them, I just installed the thing by myself and hired an electrician to install an outlet for the wall mount. Sorry Best Buy. Recommendation: use Geek Squad.

Wrong address took two weeks to reschedule. Next time doing my own wall mounts it’s so easy.

I paid for a TV installation and remote control set up. The team came out and mounted my TV but, they said we do not program your remote control. I advised I paid for you to do this according to my work order. They said no, you did not. I was told I could read the directions and do it myself. After they left, I called and verified that I did in fact pay for them to program my remote. There seems to be a disconnect between your sales staff and the Geek Squad. The Geek Squad is not receiving all the information or they just don't care.

This is tough to answer. As far as the ability of the technicians, it was a 5. The problem was a box that came with the TV. To mount it the way the book said it would have stuck out from the wall about 6 inches. They used to wire ties to secure it. They said they would look for a better solution and call. To date no call.

Service has NOT been completed. GS mounted a tv that doesn’t work.

Geek Squad didn't meet my expectations ! Best Buy sold me this service and promised the squad would set up the new tv and show me how to use all the features. This was not the case. They gave me very little help setting up the tv. They rushed through the small amount of instruction offered and seemed to only care about getting to the next job.

Rude. Had no idea what they were doing. Has cost me an additional 700.00 for electricians to fix their mess. Didn't even try to hook up sound bar. Extorted me on the spot to take old TV off the wall even though I had paid for them to move to another area. Horrible experience. Will never shop at Best Buy again or recommend to anybody.

the agents came in together...3 people they didnt have everything they needed i told them how and where i wanted tv mounted i had mount and power supply and 1 rep told me it was the wrong one and that i had to buy $150 one when i have 3 other tvs mounted with the same one then after cutting small holes in wall told me the one i had was fine they took over 3 hrs to mount a 42 in tv where as the other reps who came in twos took less to mount my 82, 75, 60!!!! unexceptable. they wasted their time and mine then the power kit is now coming out the wall. i did a review for rep and nobody has contacted me

The subcontracted crew refused to do a ceiling mount, telling me that the bracket that I’d purchased was the wrong kind. They were lazy and didn’t want to go through the efforts of doing it the right way. Never, ever, will I hire Best Buy to do any mounts ever again. If I could give them zero stars I would.

GEEK SQUAD DID NOT INSTALL THE STUFF LIKE THEY SAID THEY WOULD THEY GOT A Third party installed my when I made order to have work done wanted GEEK SQUAD TO DO THE WORK I COULD OF DONE IT MY SELF BUT I HAD SERVICE PLAN WITH GEEK SQUAD THE YAMAHA SOUND BAR 5600 HAD TO HELP WITH INSTALL 43 inch sony but could not install the wire behind wall after mounting tv found that the studs didn't go up and down just one in the middle of wall count run wires have to fix holes in wall now two holes 4inches round top of TV and bottom beside receptial