Customer Ratings & Reviews

Third party came and mounted my TV. Not sure why pay the $250 when all they did was connect power on and done. No setup of TV settings or anything, wish I knew of this and would have never paid for this service as it is a joke. Wish geek squad would be the ones to take care of this service instead of third parties. Also purchase a soundbar and was to get that mounted but turned out to be extra for that service. Best buy sale reps should notify you of this and failed to do so.

Installation team of two drilled 4 unnecessary holes in drywall, mounted tv way too high, and drilled into my alarm system behind wall even though they had complete access to the room on the back side of wall. They set my alarm off but didn’t own their mistake. I had to pay for the alarm company to come out and fix the alarm. Needless to say, those were all my concerns in the first place. I could have saved a lot of money and made the same mistakes they did. Do the job yourself or hire someone else.

Hit and run. Explained nothing. Paid 259.00 and they didn't even have to mount the tv. Assured by the salesman the Greek Squad would go over some operating instructions. They didn't. Paid all that for delivery. Had to ask for help in moving the tv console back in place. Never again.

The guys that came to mount my tv to the wall did not mount it right, there is 4 bolts to mount the tv to the stud, they only use 2 bolts to mount to the stud, the other 2 bolts were just in the drywall not to the stud, very poor job, will not use them again!!!!!

The man who was going to install my TV wall mount that I purchased from Best Buy told me he couldn't mount on my wall because my wall wouldn't support the TV wall mount. Twenty minutes later a man came to my home took a picture of the TV Wall mount box and left. I have not been reimbursed $267.49, I have not heard from Best Buy telling me they received the TV wall mount. So need to know if it was received and when I will get my money back.

You guys just canceled the service same day of expected delivery? With no notice?

No good at all suck people And disrespectful to they customers don’t let them come to u house, I don’t appreciate it at All

The geek squad installed everything and got it going. The mounting bracket may not be strong enough for the TV I think they will have to come back and fix something, The TV is not level and does not stay in one spot.

The Geek Squad installed the wrong mount (not the more expensive I had paid for). He plugged in the Blue Ray player but didn"t bother to attach it to the TV even though I had paid for the Premium TV Mounting and Setup which cost $199.99. I am still waiting for Best Buy to provide that service or refund the money to me. Wish me luck, no one at Best Buy seems willing to help me get the service I have already paid for in early June. Instead they switch me on the phone to someone else and I end up spending for 45 min, 35 min., 40 min. before giving up and hanging up.

Did a virtual consultation over the phone and the Best Buy consultant neglected to tell me I would need a new receiver compatible with the new 4K tv and blu-ray. Also, he didn’t tell me that there is another charge for running the hdmi cable in the wall from receiver to tv. Also, cables he recommended were too short. Basically, the virtual consultation was worthless. I initially decided that having Best Buy install my new gear would be right thing to do , but I have very disappointed in the quality of service to date. The consultant would not return my calls, as well.

The subcontractor for Best Buy/Geek Squad, Mastec did a terrible job, they don't deserve 1 star. The TV is not level, didn't have the right equipment to properly hang and mount the tv. Needed my wife's help to lift it despite the fact he bragged he could do it on his own. They have tried to fix it many times and so far have been unable to do so, they keep sending loser sub contractors. Not even the slightest apology or credit. My prior experiences with Geek Squad have been excellent. Will never let a subcontractor of theirs in my home.

Change your music to gloomy halloween sounds to match the absolute horror of doing business with ordering by phone not once but twice! Sorry I don’t feel comfortable going into a store during pandemics as an older customer, so on 2 separate purchases. I paid and Twice...geek squad showed up with no TV and No Mount! Shame on me! My phone showed the order, their phone showed nothing. Outsourcing high ticket items is a really poor idea.

Geek Squad took too long to resolve my issue with my defective tv and I felt they tried to avoid my calls. I do not feel Geek Squad handle my case correctly.

In general the service was provided by 3rd party, they installed but didn't set up my system right, had to recall Geek Squad to come back out to get my tv to function. Shouldn't have to get call twice for a system set up.

Thank you for not delivering my product nor helping me get a new TV delivered. I'm out $3,000 thanks to you

Terrible service. The guy came into my home and told me he couldn't mount my tv because my wall mount wasn't purchased at best buy. I will not be back

So far, the installation has not been done. GS has postponed the project 3 times. The most recent occurred while I was home (taking time from work) waiting for the installer to arrive.

I expected better service when paying to have a TV installed as well as my best thermostat and ring doorbell. All the cords from my tv were left hanging down the wall instead of being hidden behind the TV. And the two people who showed up early in the morning should have taken a shower. Smelled like they had not showered in over a week. I was surprised by this service that was assigned to a contractor. I usually get better service from Best Buy. I also had to make adjustments to both my Nest thermostat and my ring doorbell after they left. Those also did not work properly.

The agent was great except that he connected the Flex (which screwed up everything once he was gone). I could not get help so i had to figure out how to disconnect it myself and disable it in the settings

They did not do this service. When they showed up they said they didn't have the right tools and they were only scheduled for taking a tv that was already down. They didn't put the new one up either. They said that wasn't on their order and I would have to set it back up. The company wouldn't give my payment for this service backk. I di eventually get the $19 for the screws.