Customer Ratings & Reviews

The service was not what I expected. The men, although, very courteous, did not do a good job. Left all the wires hanging out and it looked extremely messy. I had to call another services to fix the issue costing me more money. Not very happy with the services.

The installation was sub contracted. They were friendly but they charged me an additional $20 for “special bolts” and drill bit for the installation on my stone fireplace. I already paid $150 for the special installation through Best Buy and find it disappointing I had to pay an additional fee. This should be pointed out with the home care specialist who drafted everything. Or I could have been ripped off but more than likely will not go through this service again .

Poor service. In July asked to install a TV on the wall. Geek squad people came - however, could not mount the tv which came broken from Amazon- Tv was returned, new was ordered but two hurricanes delayed the process- Geek squad said somebody will come- no follow up- Lake Charles Store- our service based closed for months. Tv was returned again. Now I want to buy from Best Buy- but not to be shipped but brought to me and install- but now the website says- Order completed on Nov 20, 2020- without showing up and doing nothing!!!!!!

Zero stars. Coordination between the 'site survey' and installer and me was completely botched. After considerable misery trying to manage the process, I ended up installing my TVs myself and probably did a better job. It cost me a full day waiting on Geek Squad contractor incompetence, and another to do the install. The price WAS refunded, but overall I figure Best Buy still owes me. I'd never have them do any service again.

I have been trying to get a cracked TV screens replaced for 6 weeks. The installer left my wall behind the TV looking like Swiss Cheese. I have been a total tech member for years and have always been pleased with services in the past. This last issue and taking several weeks with no resolution is starting to make me question the value of the program.

The agent left a hole in my wall, failed at securing the cables properly from a wire management perspective, and used a wood screw into drywall to secure a monster power supply instead of a drywall anchor/screw, and as such, the power supply fell off (hence the hole in my wall) as the screw came right back out of the wall … very disappointing experience … called 888 Best Buy to complain and file a claim … was told that someone from the district office would call me back … that was a month ago, still no response …

They just dropped off the tv and sound bar after i told them where i wanted it ..my mother in law was there i was at work they called me and said i personally had to be there for them to mount the tv...i had the area cleaned and everything out of the way it was obvious they didn't want to do the job!

Hi, I went ahead and paid the extra amount for geeksquad to run the cables behind the TV and so nothing is showing. The geeksqaud representative said they don't do that, so I was fine with blowing the extra money to pay for "premium". They ended up setting up the TV and mounting it, but it turns out they mounted it crooked. I used a leveler and it was off considerably. I ended up hiring a carpenter to repair the holes and redrill and remount the TV. How can I get my money back that went to geeksquad?

We had the employee mount our new tv and mount our old tv in a different room. Both were crooked, one much more crooked than the other. After he left, We noticed the problem and contacted the employee. He tried to charge me $100 extra for him to come back out to fix the issue. We had to remount both TVs ourselves to make sure they were level. What exactly did I pay for?

No review yet. The product hasnt been delivered yet. Its supposed to be here on 18th

The technician came to our home and smelt like weed, wasn’t a professional, made a mess of our wood floor and it’s still crooked. We reached out to Best Buy management and never got back to us. We will never go to a Best Buy, never use there services and have told thousands of our business contacts to do the same. I always had great experiences with Best Buy and Geek Squad services so my family is appalled.

Appointment was made and no one showed up twice! Took nearly a month for our purchase to be installed. Once Geek Squad finally showed up the install team was excellent.

geek squad connected my tv but was inpatient with instructing on how to use the TV remote and was unable to show me how to transfer the app on my phone to the Tv

The mounting does not appear to be secure and should be secured with straps or cables. I am concerned that the TV will fall off the wall if there is a sudden jolt

Geek Agents at store was not effective in communicating honest difference between geek squad membership and not being a member. The sell potential customers geek squad membership under disguise that you will be saving , When you need them send the geek squad to your home to do the dirty work of telling you about all the hidden extra fees that you must pay. This is after you have already paid for a yr membership and other fees associated with the job. I would advice anyone to please do the math and read all the fine print when dealing with the geeks.

I made an appt in the store, two weeks in the future. The appt was confirmed and able to see on my Best Buy app. The night before we were told the appt was cancelled. Beware and stay in top

They Suppose To Deliver & Install A 120" ALR Screen & I'm Just Finding Out It Is A 100" ALR Screen With I Brought My 100"TV! I Am Disappointed About That, I Thought They Delivered A 120" ALR Screen!

Terrible! Customer service worst I ever dealt with! Horrendous!!! Getting 3rd tv tomorrow. First two did not work after 4 hours!! Was lied to by customer service. Every contact you make pushes you to customer service who only follow what’s in front of them. Supervisor always unavailable!.

Installers lied about purchased mount capacity to upsell a lower quality mount for 4 times the cost. Installer also lied about needing a surge protector. Services were for the tv and mount purchased and they did not complete the job. Bait and switch.

One tech showed up who was a third party contractor, not a Geek Squad crew like i have had in the past.....3 previous installs in the last 2 months....all Geek Squad Crews!!! This was horrible...I had to help hang the TV and the Tech could not figure out how to install my sound bar...... Trying now to re-schedule another service.... I have been on the phone for ONE HOUR!!!!!! Service people are NICE....but waiting on the phone.....come on!!!!! Get it right.......