Customer Ratings & Reviews

The installation crew did not show up for the appointment. They did not contact us and the Call Center rep that I talked to was unable to contact them after repeated attempts. We had received emails and phone calls from Best Buy ahead of time to confirm the appointment. I scheduled a second appointment for Friday of the following week. UNACCEPTABLE! I expect to be first priority on Monday after the no-show. This was a big inconvenience for me and my wife!

The cable management description from both the website and customer service both make it sound like they will manage the wires and run them through the wall including the installation of the hole covers. This does not happen, nor did they go through the other services to see if I wanted them to complete those. The actual techs were prompt on time and the mount was hung well, but do not opt for the premium services.

I had no good experiences with this service. After two visits from the geek squad, one to tell me the mount that I was sold was to small and the next to tell me that the area that I wanted my TV mounted would not take the weight of the TV. I even paid extra for the over the fireplace mount. I spent hours waiting for the technician and had to reschedule service several times because they wanted to come late in the evening. Very disappointing and not what I was expected from Best Buy's usually good service.

Was not mounted correctly did not leave instructions so we could adjust to correct mounting.

So, nothing to review, and probably won't be for some time. I may just do this installation myself!

Bought TV, Sonos soundbar on Nov 22, and had appointment for December 9th for installation. December 8th, I get two calls. One said short staffed and can't install. The other call said the TV was out of stock and they could not install until Dec 20. I am away at that time for Christmas. Now my install hopefully is Jan 2. I spent over $4000 and I am total tech member. Very poor service.

Agent was by himself which was a huge problem. I assured him in every step. My Sonos system was never set up and I had to handle my Bowers and Wilkins soundbar. Great guy but terrible support from Best Buy and still need Sonos set up since I paid for this service.

He mounted the TV, but said she brought the wrong parts for routing the power cable. Said he would return next day. Then the next day, and so on. So I'm pretty annoyed by that.

I was told that premium service included concealing the cords, which requires an additional piece of equipment however the installer told me that he doesn’t work for Beat Buy and he doesn’t do that. I was then contacted by a customer service rep and he said someone would come out and conceal the cords… made an appointment and the person never showed up. Make it right Best Buy.

I wasn't there when the work was done but I'm sure the installers were nice and professional. This isn't a dig on them. My issue is with the service in general... we have different ideas of what install means and maybe I didn't read the fine print.. who knows. Wires left dangling and a few lag bolts for 200 dollars. kind of like putting in a washing machine without leveling it.

The agent who mounted the TV did an excellent job. However, I was given a window of when he would arrive of 7am to 1pm - 6 hours. Absurd. Not only did I get up at 6:30am on a Saturday to wait, they never showed up. I had to call and they had to call the tech. I was never informed and they did not come until 1:45. A 6 hour window is ridiculous and non-communication is unprofessional. Never use the Geek Squad again.

Third-party Agent (Not GeekSquad) came to install the TV and was surely not expert enough. The service was not satisfactory per my expectation.

They charge a lot for a grumpy installer that didn’t clean up after themselves. I’ll do it myself next time.

The tech guys didn't appear knowledgeable with installing to hide the wires! Damaged the wall in brand new house that will cost $1,000 by official contractor to fix. I appreciate them filing the incident report but very disappointed in the actual installation.

Had to cancel due to continual delays in service. They didn’t show up! Terrible!

I would give zero stars if i could. Literally they never showed up two times. The first time they no call no showed, and i had canceled all of my hearings to make sure I was available. This cost me significant amounts of money. I rescheduled it and they no call no showed again. The TV is still not installed.

The TV is mounted but wasn't connect, said I need to contact Comcast. It was the end over a long day, moving back to our remodel house and didn't have the time to question the issue as I should have..

Agents mounted my TV off-center, tilted *upward* and connected the cable box but did not sync it with the tv remote.

Geek guy not very friendly and were in a hurry to get the job done...although he did a good job on the install..

The TV we had before we had a CD player hooked to it, now we don't have one because he didn't hook it up.