Customer Ratings & Reviews

TV unstable banging on the wall I've had the teck out 3 times stated thats how it suposed to be but it previously hung on a different wall installed by geek squad and it was rock solid I've asked to speak to a supervisor I've called 5 times was told they would fill out a execute order and supervisor would call within 4 business hours but never does don't use them terrible work and customer service

Imagine a bad experience- this was it, start to finish. They did not show the entire day, and kept insisting they were in route. The customer service was non-existent because Best Buy subcontracts the work, so there is noone to speak to. They finally showed at 9:00PM a week later, hung the TV sideways with the cords hanging out of the wall. I will not repeat this experience with the “Geek Squad”.

The technician was very pleasant but after he left, my sound bar was not syncing with my tv. There was a significant delay in the audio.

Although the technicians came in and successfully mounted the TV, they placed it higher on the wall than we wanted (or directed). When asked about changing or adjusting it slightly to meet our needs, the technician responded rudely and his message was basically "there's nothing we can do, deal with it". He wasn't willing to work with us at all or help us. We like the TV itself, but I definitely wouldn't recommend the mounting service at all based on this experience.

The worst part of this is not including the actual wall-mount for the TV. This needs to be made much clearer when purchasing. This seems very shady. Had they specified that up-front, I would not be leaving this horrible review. The service people simply left my (delivered broken) TV in the middle of my floor. They would not help me set it up on the stand either. Best Buy sucks!

Installers lied about purchased mount capacity to upsell a lower quality mount for 4 times the cost. Installer also lied about needing a surge protector. Services were for the tv and mount purchased and they did not complete the job. Bait and switch.

The TV we had before we had a CD player hooked to it, now we don't have one because he didn't hook it up.

The agent installed the TV okay, but seemed to be in a rush. He entered the neighbor's apartment accidentally and the neighbor was offended.

Contract workers came out to hang my new tv: a man and a woman. Did not know what they were doing and made multiple holes in my wall because the first holes did not work. They Didn’t bother to patch those. A few weeks later I noticed that one of the 4 screws securing the tv was barely in the wall. It was just in the dry wall and no anchors were used at all. the tv could have fallen on someone or pulled out Sheetrock. Best Buy did have someone rehang the tv but I am still left to fix the holes left as the second team just stuck some caulking in the holes.

Came to my house to mount a 43" TV. After drilling 4 holes told me they couldn't find the studs and I should buy a different kind of mount and left. It took me1 minute to find the studs and now trying to get a refund and wondering about the new holes in my wall.

Nice Team but the mounting installed is not leveled properly, and the strench is not holding up the TV as it supposes to do.

The cables were never dressed, just left hanging. Tv I ordered separately to be delivered during install was not on the truck, agent had to go to store to get. No agent or sales rep suggested I purchase a cable cover kit. Had to to the store twice to get a new install set up.

Horrible service from store to geek squad I took everything back and would never purchase at North Avenue again

I was under the impression tv was mounted on wall and wires hidden in wall. Geek squad member stated it was not included and refused to hide wires in wall. Description needs to let customer know the other accessories needed such as in wall rated cables and power plugs.

The agent came to our home. Although he installed it, he didn’t want to be sure everything was working.

2 individuals were present to install the 75 inch LED TV. they removed the 70 inch LED that was already mounted to the wall and mounted the 75 inch new LED TV. They seemed to be distracted, one was on his phone most of the time and the other said he doesn't have much time and needs to go. When they left I found 4 screws on the floor, plastic pieces and shredded foam pieces.

The agents did not mount my TV. I was promised the Geek Squad and was sent a 3rd party guy who failed. After complaining about the lack of service. Best Buy sends the same guy that originally failed to mount my TV. Ultimately I had to hire my own guy to do it.

I would give zero stars if i could. Literally they never showed up two times. The first time they no call no showed, and i had canceled all of my hearings to make sure I was available. This cost me significant amounts of money. I rescheduled it and they no call no showed again. The TV is still not installed.

We have used geek squad a lot in the last year. This visit was by a 3rd party provider. Terrible attitude, not the same experience at all.

Tech did what he wanted used other materials than what I had asked him to use. Left trash and zipped tied all the cords into one neat line but then zipped tied them to surge protector that was left hanging . Putting tension on all connections going into the tv Soundbar was not able to be mounted but he still closed it as complete and I was charged