Customer Ratings & Reviews

They only sent one man and he complained the whole time and the charged me an extra $100 for it being above the fireplace which was not in his way,

Me as a Customer your service was very very bad I hope I would never come to this store in my life 'The supervisor are no professional the employee are not trained 'and service is real bad.

Installation of a new tv has been a nightmare and still not complete! In fact, not even started though the tv was purchased two weeks ago. Very disappointed.

Poor install that left hole in wall plus cables showing and cable router not hidden line I requested

Although the technicians came in and successfully mounted the TV, they placed it higher on the wall than we wanted (or directed). When asked about changing or adjusting it slightly to meet our needs, the technician responded rudely and his message was basically "there's nothing we can do, deal with it". He wasn't willing to work with us at all or help us. We like the TV itself, but I definitely wouldn't recommend the mounting service at all based on this experience.

Contract workers came out to hang my new tv: a man and a woman. Did not know what they were doing and made multiple holes in my wall because the first holes did not work. They Didn’t bother to patch those. A few weeks later I noticed that one of the 4 screws securing the tv was barely in the wall. It was just in the dry wall and no anchors were used at all. the tv could have fallen on someone or pulled out Sheetrock. Best Buy did have someone rehang the tv but I am still left to fix the holes left as the second team just stuck some caulking in the holes.

The cables were never dressed, just left hanging. Tv I ordered separately to be delivered during install was not on the truck, agent had to go to store to get. No agent or sales rep suggested I purchase a cable cover kit. Had to to the store twice to get a new install set up.

Tech did what he wanted used other materials than what I had asked him to use. Left trash and zipped tied all the cords into one neat line but then zipped tied them to surge protector that was left hanging . Putting tension on all connections going into the tv Soundbar was not able to be mounted but he still closed it as complete and I was charged

Total fiasco..... Technicians were here for at least 3 hours and did not know how to install the bracket mount. We had to get our neighbors to come and help and the TV is actually crooked when pushed back directly against the wall

Guys recommended me take the TV back.It was a 85 inch TCL said it wouldn't fit on wall.Told me I needed a smaller TV..I call another installer and he put it up with no problem.

I wanted my TV mounted on the mount I chose for its features of tilting and turning.

TV wasn't available when appointments came around. Spent weeks on the phone daily for a hour or more trying to get an appointment after TV was available. In the end I HAD to go to the store where they cancelled everything and re-entered the sale through the store so I could get delivery scheduled. IT WAS A NIGHTMARE. The manager implied it was my fault for ordering online instead of in the store.

2 individuals were present to install the 75 inch LED TV. they removed the 70 inch LED that was already mounted to the wall and mounted the 75 inch new LED TV. They seemed to be distracted, one was on his phone most of the time and the other said he doesn't have much time and needs to go. When they left I found 4 screws on the floor, plastic pieces and shredded foam pieces.

After TV was installed by third party delivery company, Cable Box didn't work. I called to schedule the appointment to re-check the problem. Today one guy who showed up without proper tools. He complained my remote control...again and again. Second guy who installed TV was called to check the cable box behind TV. They found power was not connected properly. Their attitude really makes me angry. They left without saying sorry. Next time... I will use geek squad team by bestbuy only.

We have used geek squad a lot in the last year. This visit was by a 3rd party provider. Terrible attitude, not the same experience at all.

Please save yourself the frustration and don't use this company. This has been the worst customer service experience ever! After two appointments I still don't have my tv mounted and wires hidden as I paid for. The communication is terrible and they farm you out to a third party who doesn't care at all. There is no reason to use this Geek Squad or Best Buy. Seriously the worst.

The second Sumsung TV that was installed is exhibiting the same issues as the first one that was purchased. The TV first looses the picture and then the sound. It then goes black screen for a period of time before restarting in a different mode. Apparently this is an issue with this Samsung model. What is my next step to have it replaced with a model that does not have these issues???

Don't waste your money on this service. It's not worth the hassle. I've tried four times to get a tv mounted only to receive bad service. When I finally got a date to have the work done no one showed up. I followed up with call and had to reschedule again! Absolutely bad service. Check around for others to do the work before using this service.

Alreadyanswwred and gave a bad review not to mention job not complete Not rejoining total tech. It is a water of money

We were originally scheduled for the installation 8 days after our purchase, which was bad enough of a wait. Then, the afternoon before they were supposed to be here to install, they called and put us off 18 MORE DAYS! They said that the installer was sick. So we were evidently moved to the very back of the line. We called and cancelled the Totaltech membership. Never again will we deal with Best Buy.