Customer Ratings & Reviews

They installed the mount wrong and didnt even know that it had leveling adjustments. They didnt do ANYTHING that it speaks of in the description other than bolt it to the wall CROOKED. They not only didnt hook up any of the devices or remotes, but they actually messed up my DVD player. A week later they came to "fix" it and wouldn't even lower it a few inches without charging me again. Mind you I just spent $7000+ in the store. Very unsatisfied. Wouldn't recommend paying for the service. Probably will shop elsewhere in the future.

It was a terrible service in store they say they will help you when they show up they can’t do anything don’t even have the items to cover wires and cords this service is a rip off. I call for management no responses very sad I told them I had problems they didn’t even look up not rushing to get to lunch wow amazing I really like Best Buy spend over 4000 dollars in the past 3 months but home installation sucks

I am extremely disappointed as no one has yet to come complete the mounting of my television. After placing a Black Friday order, I ended up changing the television. The TV arrived, but the mount still has now. I have received several appointment confirmations, yet no one has shown or contacted me. I have spent several hours waiting for the geek squad and also several hours on the phone. I plan on cancelling the service, as this has been going on for over 30 days.

I was sold the installation of an electrical outlet, which was never made. Upon complaining, I learned that the service sold was incorrect and I had to pay more for a solution that would not meet the requirements I explained to the salesman. I expected more from this service. Not worth it.

It was terrible no one showed up for my appointment and when I called they said I’d have to reschedule so I canceled my appointment all together and I got someone else

I give ZERO stars. Despite multiple texts messages and a narrowing of the appointment window, no one ever showed up or even called me to apologize. Best Buy stole my money and never delivered on what I paid for. It’s theft and it’s disgusting

Was charged for a premium mount I didn't initially purchase because the one I did purchase didn't fit, even after checking in store before taking it home. Went in store to make a complaint, had my information taken down to pass to Geed Squad manager, said I would get a call. Never did three weeks later. Worst service I've ever had from a company with that much money spent.

As a total tech customer $$$ trying to get an appointment for my online tv BB purchase was bad A big run around.

You guys just canceled the service same day of expected delivery? With no notice?

I have had the geek squad do several tv mountings in the past but for some strange reason Best Buy decided to send a outside contractor to do this install and it was horrible My tv was not mounted where I wanted it and they didn’t even complete the job in its entirety I will never do this again unless they can guarantee I’m getting authentic Best Buy geek squad staff

Problem with the hdmi 1&3 on new tv. The tv needs to be replaced

The person was supposed to arrive between 7:30 AM and 11:30 AM. He confirmed even in AM of the arrival. I stayed home only for this reason, but he never showed up. Spent 40 min on the phone with BestBuy but they couldn’t even reach him. Terrible customer service. Don’t ever go for TV mounting with them.

Service has NOT been completed. GS mounted a tv that doesn’t work.

Both agent that arrived was very courtesy but this rewiew is for the price! Ridiculous $200 + just to hang the tv & mount is not included silly me thought they would atleast hide the cords. Please if you need this service please read detail and call to confirm what service you are pay for!!!

Customer service was horrible half of the reps. didn’t seem to understand English not only that they told me the driver would have everything and he didn’t have anything!! I was also told I wouldn’t be charged until after the service, but I was charged immediately!

They never came to our home. Claimed he couldn’t get into our gated community.. he obviously went to the resident gate and didn’t know how to read. There is a sign that says to go to the malachite gate. Our gate attendant had the information we were expecting the geek squad. We are extremely upset!! Now they say they can’t come until march 12 th.

Total fiasco..... Technicians were here for at least 3 hours and did not know how to install the bracket mount. We had to get our neighbors to come and help and the TV is actually crooked when pushed back directly against the wall

The agents initially did not complete mounting my tv securely, so they had to come back and finish the job. Upon their return, only one agent arrived despite my claim to remount the tv which requires at least two persons, and I had to assist the agent. When the tv was remounted, all the devices were reconnected the wrong way and did not function properly until I required the tv myself. However, the original tv arrived with a cracked screen and the agents returned within an hour with a brand new tv.

Was promised to get delivery today Tuesday 12/13/22 from 12:00pm to 8:00 pm! Both of us took time out from work waiting! After a couple of hours, no phone call, suspicious , I called and they said they changed the dates to later dates! I dont have times to waste! Unbelievable they do not care for a purchase of almost $8,000 ? Disappointed! Sad and frustrated!

Paid $200 for the basic service, and an additional $150 to hide the wires. They mounted the TV almost to the ceiling. I was at work and came home for lunch to find the TV 10" higher than where I wanted it. I went to see if I could lower it myself, and the hole (which they installed in my wall) was immediately under the TV mount. Not off to one side or the other, which means I can NEVER lower my TV. I cannot express how dissatisfied I am.