Customer Ratings & Reviews

I was sold the installation of an electrical outlet, which was never made. Upon complaining, I learned that the service sold was incorrect and I had to pay more for a solution that would not meet the requirements I explained to the salesman. I expected more from this service. Not worth it.

Tv was too big for space which is not Best fault in any way. I asked them to put old tv back and they told me booked up today and don’t have time for double work. I asked them to install sound system which was part of the package and they didn’t. Left four screws on floor and didn’t wear the foot covers. They did put old tv back but failed to hook even the old sound system back. I will give this review to video only since they are right, if you don’t see us you will be sorry

first they thought that the tv could be mounted on existing bracket so they drill two more holes to complete that. I guess last time Geek Squad only put in two screws. OOOOOPS! They were wrong. so they had to drill four more holes. The tv is not level off by 1/4. they said one of the holes is too big to fix to get it level. totally disappointed and i have too live with it.

They didn't mount the TV to the wall at all. Did not respect the 4 hours time window they gave for arrival. Bad experience overall.

IF YOU CAN AFFORD TO HIRE A PRIVATE FIRM TO INSTALL YOUR TV OR OTHER PURCHASES, DO SO NOW.L

Problem with the hdmi 1&3 on new tv. The tv needs to be replaced

They were very nice BUT at the end the TV was not squared right on the wall and I realized that after they left

The two guys went in a hurry and mounted the tv one size lower than the other, I noticed after the left. Didn’t use a level to double check and didn’t give me the opportunity to measure the space with my current tv table. I called them and left a message, I called Geek Squad and explained the situation and dissatisfaction, only offered me another appointment next week, so in addition, I need to wait.

I wish I could get Geek Squad to my home and install it. My schedules appointments have been rescheduled 3 times already. I am yet to find my lucky day to get my TV installed!

I give ZERO stars. Despite multiple texts messages and a narrowing of the appointment window, no one ever showed up or even called me to apologize. Best Buy stole my money and never delivered on what I paid for. It’s theft and it’s disgusting

Agents were on a rush! Did not provide any heads up on how the tv would be after mounted. Not happy with the outcome.

The person was supposed to arrive between 7:30 AM and 11:30 AM. He confirmed even in AM of the arrival. I stayed home only for this reason, but he never showed up. Spent 40 min on the phone with BestBuy but they couldn’t even reach him. Terrible customer service. Don’t ever go for TV mounting with them.

I would have given Best Buy “0” stars if that was an option. My 86” TV is coming out of the wall and Best Buy can’t Re-schedule to come out to fix it for 3 weeks. They never return phone calls when they are supposed to, make you wait on hold for over an hour to eventually hang up on you, & I’m honestly insulted by how I’ve been treated. If asked, I would NEVER recommend them to anyone.

Both agent that arrived was very courtesy but this rewiew is for the price! Ridiculous $200 + just to hang the tv & mount is not included silly me thought they would atleast hide the cords. Please if you need this service please read detail and call to confirm what service you are pay for!!!

Purchased on April 28th and still haven’t received this. Hopefully the tv will be delivered and set up on May 29th?

The team Jake and Ian showed up late almost 3pm. The TV is off center and guide does not work.it was 3rd party contract work.

Hi, We had a third party scheduled thru Geek Squad to mount the TV, but since all family members were sick that day, we asked the person who was assigned for this project to reschedule and that was on the 2nd week of April, but we still haven't gotten anyone reassigned for this job. We have called couple of times and each time the phone rep said they will email us regarding this assignment, and already paid for this job but no refunds. So disappointing.

Regretfully, for the first time, I am totally disgusted with your service. An incompetent employee at your Virginia Commonwealth store canceled an Oct 3rd appointment attempting to take my advanced payment for the appointment. Now, the soonest that the service will be accomplished is Oct. 26th. This is ridiculous!! If it can't be done sooner..DON'T CANCEL THE OCT. 26TH APPOINTMENT.

Bad coordination between Geek Squad mounting service and BestBuy Team. Had to make a couple of calls to coordinate replacement of cracked TV during shipment. No support for Certificate of Insurance.

I wanted my tv installed by Geek Squad and instead they push it off on a third party called Installs, Inc. They give a 12 hour window 7am - 7pm and then never show up. I asked for Geek squad not a third party I could have booked someone like that myself and at least had a number to call.