Customer Ratings & Reviews

Worst experience ever. I will never buy a thing from Best Buy again. Farmed out to 3rd party vendors for installation.Hard to communicate with them because they speak very poor English. They cancelled several appointments after I had made an hour drive to meet them at the location of installation.

It was a terrible service in store they say they will help you when they show up they can’t do anything don’t even have the items to cover wires and cords this service is a rip off. I call for management no responses very sad I told them I had problems they didn’t even look up not rushing to get to lunch wow amazing I really like Best Buy spend over 4000 dollars in the past 3 months but home installation sucks

I purchased the Best Buy $200 plan thinking I would only pay an additional $139 to have a TV mounted over my fireplace. The technician quoted me an additional $400!!! I declined the service and was refunded the $139!! Angie's list was called and I found some to do it for $200!! Beware of Geek Quad hidden fees;-(

The service man installed tv on the wall but did not identify in wall hdmi cables and only told me "good luck" for connecting to home sound system.

Cancelled twice with no notification. Caused me to miss work and planned events. Absolutely abysmal... and I now know more expensive than other services (that actually turned up & notified of any changes!)

I keep booking my installation, but the next day, it asks again for me to book my TV installation. I've wasted two days sitting around all for an installer who does not show up. Would not recommend Best Buy TV install.

Disappointing that Best Buy failed to mention that the outlet needed to be up above behind the tv in order to hide the cords behind the wall...most homes have the outlet below near the floor..

Customer service was horrible half of the reps. didn’t seem to understand English not only that they told me the driver would have everything and he didn’t have anything!! I was also told I wouldn’t be charged until after the service, but I was charged immediately!

Was charged for a premium mount I didn't initially purchase because the one I did purchase didn't fit, even after checking in store before taking it home. Went in store to make a complaint, had my information taken down to pass to Geed Squad manager, said I would get a call. Never did three weeks later. Worst service I've ever had from a company with that much money spent.

I have had the geek squad do several tv mountings in the past but for some strange reason Best Buy decided to send a outside contractor to do this install and it was horrible My tv was not mounted where I wanted it and they didn’t even complete the job in its entirety I will never do this again unless they can guarantee I’m getting authentic Best Buy geek squad staff

TV was mounted way to high on the wall relative to where my couch is. Now its difficult to watch tv or play video games and is causing my neck to strain when doing either activity. Disappointing given the excessive $200.00 charge for a simple mount.

As a total tech customer $$$ trying to get an appointment for my online tv BB purchase was bad A big run around.

I am extremely disappointed as no one has yet to come complete the mounting of my television. After placing a Black Friday order, I ended up changing the television. The TV arrived, but the mount still has now. I have received several appointment confirmations, yet no one has shown or contacted me. I have spent several hours waiting for the geek squad and also several hours on the phone. I plan on cancelling the service, as this has been going on for over 30 days.

They never came to our home. Claimed he couldn’t get into our gated community.. he obviously went to the resident gate and didn’t know how to read. There is a sign that says to go to the malachite gate. Our gate attendant had the information we were expecting the geek squad. We are extremely upset!! Now they say they can’t come until march 12 th.

Sound bar was installed 1” off center and out of level

Was promised to get delivery today Tuesday 12/13/22 from 12:00pm to 8:00 pm! Both of us took time out from work waiting! After a couple of hours, no phone call, suspicious , I called and they said they changed the dates to later dates! I dont have times to waste! Unbelievable they do not care for a purchase of almost $8,000 ? Disappointed! Sad and frustrated!

Not really sure how many times you want me to review. I’ve had two appointments with y’all. Both appointments have been no-shows. With no phone call nothing. I had to call at 9 o’clock at night to see if it was still on their way. You are used to have excellent service. Everything in my house is a star by y’all. Now I have no idea what I’m gonna do.

They installed the mount wrong and didnt even know that it had leveling adjustments. They didnt do ANYTHING that it speaks of in the description other than bolt it to the wall CROOKED. They not only didnt hook up any of the devices or remotes, but they actually messed up my DVD player. A week later they came to "fix" it and wouldn't even lower it a few inches without charging me again. Mind you I just spent $7000+ in the store. Very unsatisfied. Wouldn't recommend paying for the service. Probably will shop elsewhere in the future.

SERVICE WAS CANCELED. REQUEST KEPT BEING RESCHEDULED FOR NO REASON. WORST SERVICE EVER.

Mitchell was rude. I would overall recommend Geek Squad but Mitchell was rude!