Customer Ratings & Reviews

Not really sure how many times you want me to review. I’ve had two appointments with y’all. Both appointments have been no-shows. With no phone call nothing. I had to call at 9 o’clock at night to see if it was still on their way. You are used to have excellent service. Everything in my house is a star by y’all. Now I have no idea what I’m gonna do.

Worst experience ever. I will never buy a thing from Best Buy again. Farmed out to 3rd party vendors for installation.Hard to communicate with them because they speak very poor English. They cancelled several appointments after I had made an hour drive to meet them at the location of installation.

Subcontractor hired, not Geek Squad. Paid for premium install with in-wall wiring. Installed tv too high on his recommendation and also slightly crooked. He refused to fix it. Also didn’t have all necessary components to do in-wall job, but lied and said no problem to come back for no charge and fix everything after I pick up additional kit. Happens all the time, subcontractor says. After I buy in-wall kit, Best Buy says have to charge 2nd install fee. Wouldn’t use this ‘Geek Squad’ service again.

I wanted my tv installed by Geek Squad and instead they push it off on a third party called Installs, Inc. They give a 12 hour window 7am - 7pm and then never show up. I asked for Geek squad not a third party I could have booked someone like that myself and at least had a number to call.

Me as a Customer your service was very very bad I hope I would never come to this store in my life 'The supervisor are no professional the employee are not trained 'and service is real bad.

The repairs provided did not fix the issues. We called Andrew the technician the same day of repairs to let him know and the next day, left 2 messsges with no response. Up until a technician dropped our tv and Best Buy replaced it this year, our experience with the Geek Squad was good. We’ve continued to have problems with the new TV but no resolution as of yet.

wasn't great. the service wasn't completed the first time and I had to have them come out again for another try.

Use caution as the agents who come out are likely a third party company and not actual Geek Squad. I would insist on having Geek Squad agents when you book the service appointment. Technicians were not the friendliest and took all of the leftover mounting hardware with them. I was not satisfied with the experience at all.

This was for a relative. The TV was mounted but cables were just left on the floor behind the wall unit. While the TV worked, the receiver and sound system were not attached, as represented when the service was purchased, so that the TV speakers, instead of the surround sound, was all that was usable when they left. When the store was called about it, the explanation was that there would be an extra fee for that. It was reworked by someone else and my family member won't use Geek Squad again.

Mitchell was rude. I would overall recommend Geek Squad but Mitchell was rude!

The Geek squad did not set up my Frame TV as they were not comfortable with the electronics This is a shame due to lack of days available to schedule

Left and packaging and box behind. Remotes were not connected. Need two remotes and three buttons just to turn the TV on.

My appointment window was from 7 am to 1 pm.... which is already most of the day. Checked the status from my email and no updates. I didn't receive a call until 3pm... telling me they were still 30 mins out. Reviewed how I high I wanted tv before he got started, and though it was straight it was higher than I requested. But of course at this point I'm not arguing any of that as I had some where to be hours ago. Very disappointed in my service.

Miscommunication between front staff and other sections left a bad taste on my mouth. Have to come in and get info this could have been avoided and ironed out as far as what is supposed to happen and i did not get anything except for sorry to keep coming back in the store to get clarification. I hope theyll do better next time

Sound bar was installed 1” off center and out of level

No review yet. The product hasnt been delivered yet. Its supposed to be here on 18th

Geek squad was hired to install my TV mount and TV. They didn't show in the time slot and called after the scheduled slot to tell me they weren't coming. On that call they noted that they knew they weren't coming early in the day but they didn't bother to call until after I waited 4 hours for them. The worst of service. (BTW, I ended up installing myself.)

Very Frustrating. Paid for Premium Install of new TV Wall Mount. Scheduled 3 weeks in advance for 8am - Noon Install Time Window. No One showed Up. Started Calling at 11:00 am. After 8 hours attempting to find out the problem on the phone to Best Buy & their Geek Squad various numbers (they used a 3rd party to do installs), finally 2 gentlemen showed up. No answers/explanations. The install itself was done fine, but spending a full day for a 1 hour job was over-the-top terrible.

I am very disappointed amd want my money back for my Geek Squad service. They hung the wron bracket and I have called 8 times to be told the right bracket was on order and would be installed. Now every time I call to find out what the status is I get put on hold eternally with no information.

Never finished the job. Said they would drop back by on Saturday 3 weeks ago. And will not answer calls!