Customer Ratings & Reviews

they failed to deliver 2x and punked me totally. best buy is a horrible company

I am very disappointed amd want my money back for my Geek Squad service. They hung the wron bracket and I have called 8 times to be told the right bracket was on order and would be installed. Now every time I call to find out what the status is I get put on hold eternally with no information.

The repairs provided did not fix the issues. We called Andrew the technician the same day of repairs to let him know and the next day, left 2 messsges with no response. Up until a technician dropped our tv and Best Buy replaced it this year, our experience with the Geek Squad was good. We’ve continued to have problems with the new TV but no resolution as of yet.

Order was cancelled due to tv box being wet with no replacement product.

The Geek Squad installed faulty sound system with TV install, left without checking it, and I had to disconnect and take it back myself. This I paid $250 for???

wasn't great. the service wasn't completed the first time and I had to have them come out again for another try.

After 2 weeks the mount is starting to bend. Geek Squad did not ensure the lag bolts were in the proper place when mounting. Now I’m getting the runaround when I am asking them to come back and fix it. Difficult to schedule a repair and refuse to let me speak with a supervisor.

TV was NEVER Delivered! Delivery service stood us up 2 days in a row without notifying us. The store Manager unapologetic and rude telling us "delivery issues were not his problem"

Geek Squad farmed my installation out to an awful third-party company. I have called multiple times to rectify the situation, but they have failed me each time. Save yourself the trouble!

Use caution as the agents who come out are likely a third party company and not actual Geek Squad. I would insist on having Geek Squad agents when you book the service appointment. Technicians were not the friendliest and took all of the leftover mounting hardware with them. I was not satisfied with the experience at all.

Messed up on measurments have spots on the wall that are clearly noticeable.

The agents initially did not complete mounting my tv securely, so they had to come back and finish the job. Upon their return, only one agent arrived despite my claim to remount the tv which requires at least two persons, and I had to assist the agent. When the tv was remounted, all the devices were reconnected the wrong way and did not function properly until I required the tv myself. However, the original tv arrived with a cracked screen and the agents returned within an hour with a brand new tv.

Poor customer service. Called 4 times and received 4 different answers. Scheduled for today, 7am - 7pm, no one showed up. Almost impossible to speak with anyone. Requested manager and was never connected to a manager. Not able to cancel service as I cannot speak to anyone on the phone.

Geek squad did not check sound bar - does not work

The installer mounted my tv but didn't secure it to the studs.

Geek squad was hired to install my TV mount and TV. They didn't show in the time slot and called after the scheduled slot to tell me they weren't coming. On that call they noted that they knew they weren't coming early in the day but they didn't bother to call until after I waited 4 hours for them. The worst of service. (BTW, I ended up installing myself.)

Subcontractor hired, not Geek Squad. Paid for premium install with in-wall wiring. Installed tv too high on his recommendation and also slightly crooked. He refused to fix it. Also didn’t have all necessary components to do in-wall job, but lied and said no problem to come back for no charge and fix everything after I pick up additional kit. Happens all the time, subcontractor says. After I buy in-wall kit, Best Buy says have to charge 2nd install fee. Wouldn’t use this ‘Geek Squad’ service again.

Asking me to pay $120 more when they come to install the TV because it’s being installed above fireplace it has nothing to do with the fireplace. It was terrible service asking $120. Installers were great, but asking for more was not right.

Paid $200 for the basic service, and an additional $150 to hide the wires. They mounted the TV almost to the ceiling. I was at work and came home for lunch to find the TV 10" higher than where I wanted it. I went to see if I could lower it myself, and the hole (which they installed in my wall) was immediately under the TV mount. Not off to one side or the other, which means I can NEVER lower my TV. I cannot express how dissatisfied I am.

The job was left messy and we were told all we “needed to do was take a wet rag to clean the dust from the dry wall off of the shelf”, when they never cleaned up after themselves. This meaning they did not vacuum the drywall up, left zip ties lying on the floor along parts of the wall that were cut out and trash from the boxs. Overall I was not satisfied.