Customer Ratings & Reviews

TV was mounted way to high on the wall relative to where my couch is. Now its difficult to watch tv or play video games and is causing my neck to strain when doing either activity. Disappointing given the excessive $200.00 charge for a simple mount.

Guys recommended me take the TV back.It was a 85 inch TCL said it wouldn't fit on wall.Told me I needed a smaller TV..I call another installer and he put it up with no problem.

Installation of a new tv has been a nightmare and still not complete! In fact, not even started though the tv was purchased two weeks ago. Very disappointed.

The job was left messy and we were told all we “needed to do was take a wet rag to clean the dust from the dry wall off of the shelf”, when they never cleaned up after themselves. This meaning they did not vacuum the drywall up, left zip ties lying on the floor along parts of the wall that were cut out and trash from the boxs. Overall I was not satisfied.

The TV was delivered by a contractor, two hours before scheduled. They left without taking the return TV. They came back shortly after to pock it up. They said someone would come later to install and connect. Nobody came. I went to the Best Buy store. The reponse was sort of “hu hum”. The scheduled the installation, etc. for Dec 13. Two weeks later!!

The Geek Squad sent a third party vendor for this appointment. WHY????? The gentleman was not real competent and seemingly unwilling to perform an acceptable job to completion. We were very disappointed and dissatisfied with this service appointment!!!

Agent was very personable. However he dropped the tv from the wall mount by accident. Consequently damage was done to walls & hardwood flooring.

Messed up on measurments have spots on the wall that are clearly noticeable.

They simply did not do the job as I asked them to do it but they did it in the easiest way for them, the problem they claimed for not doing the job as I asked them simply did not exist and I had to hire an electrician to finish the job so they basically made me pay for the same job twice

After 2 weeks the mount is starting to bend. Geek Squad did not ensure the lag bolts were in the proper place when mounting. Now I’m getting the runaround when I am asking them to come back and fix it. Difficult to schedule a repair and refuse to let me speak with a supervisor.

It took 5 separate install dates to finally get it right…Unbelievable! Manufacture defects….twice…could not get a Priority install after each issue….had to go through call center and they kept saying they could not schedule because the technician had not finished paperwork….tried contacting store manager on her email with no response…not satisfied is an understatement……

I keep booking my installation, but the next day, it asks again for me to book my TV installation. I've wasted two days sitting around all for an installer who does not show up. Would not recommend Best Buy TV install.

My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My appointment original was canceled without my knowledge by. Had to reschedule installation date multiple times. Rearranging my schedule to accommodate the installation was a very challenging. Horrible experience.

Terrible service. Didnt complete the full job, we also ordered a wall relocation kit for the wores and a soundbar. They only setup the TV mount and left me to do everything else. Need to find another company to finish the job. Not worth the money or time.

We had Best Buy Tech and had them install our Samsung TV. They hung it too high and way off center. They told us we needed to get a different mounting system than what came with the tv and that they'd come back a few days later to install. Guess what? No call back and when we called the contact he gave us they never called back! So, our tv is still hung in the wrong place and no one responds,

Poor customer service. Called 4 times and received 4 different answers. Scheduled for today, 7am - 7pm, no one showed up. Almost impossible to speak with anyone. Requested manager and was never connected to a manager. Not able to cancel service as I cannot speak to anyone on the phone.

The TV Mount sold to me at time of purchase was not matched correctly to the TV.

The agents mounted my tv fine but left the wires a mess in back of tv and in the back of the receiver. All of the speaker wires were loose in back of speakers and in back of the receiver which I had to take care of. Also they did not sync the sound in the room. They also dropped one speaker which was replaced but it ruined my Christmas tree.

This was the worst experience after this job I will never use geek squab again!! Probably will be closing my Best Buy credit also !!!

Mounted yes, but it was not to my liking. It move to much, so they gave me the tool and said, figure it out basically.