Customer Ratings & Reviews

The TV was delivered by a contractor, two hours before scheduled. They left without taking the return TV. They came back shortly after to pock it up. They said someone would come later to install and connect. Nobody came. I went to the Best Buy store. The reponse was sort of “hu hum”. The scheduled the installation, etc. for Dec 13. Two weeks later!!

Terrible service. Didnt complete the full job, we also ordered a wall relocation kit for the wores and a soundbar. They only setup the TV mount and left me to do everything else. Need to find another company to finish the job. Not worth the money or time.

This was for a relative. The TV was mounted but cables were just left on the floor behind the wall unit. While the TV worked, the receiver and sound system were not attached, as represented when the service was purchased, so that the TV speakers, instead of the surround sound, was all that was usable when they left. When the store was called about it, the explanation was that there would be an extra fee for that. It was reworked by someone else and my family member won't use Geek Squad again.

Horrible scheduling too many cancellations. My advice would be the hire your own local installer. Then you can set a time that’s convenient to you that they will show up on and not cancel so many times.

The TV Mount sold to me at time of purchase was not matched correctly to the TV.

Miscommunication between front staff and other sections left a bad taste on my mouth. Have to come in and get info this could have been avoided and ironed out as far as what is supposed to happen and i did not get anything except for sorry to keep coming back in the store to get clarification. I hope theyll do better next time

I knew that once I started, it was not a Best Buy representative, but it was the third-party that they would leave and not install all. That’s exactly what happened.

I have never had so many geek Squad crews over!!! They are not updated with new internet services, So they did not know that they had to hardware this sonos, meanwhile crew after a crew came over with different advice some right some wrong, I've never had such horrible service in my life,

My appointment window was from 7 am to 1 pm.... which is already most of the day. Checked the status from my email and no updates. I didn't receive a call until 3pm... telling me they were still 30 mins out. Reviewed how I high I wanted tv before he got started, and though it was straight it was higher than I requested. But of course at this point I'm not arguing any of that as I had some where to be hours ago. Very disappointed in my service.

The Geek Squad sent a third party vendor for this appointment. WHY????? The gentleman was not real competent and seemingly unwilling to perform an acceptable job to completion. We were very disappointed and dissatisfied with this service appointment!!!

The agents mounted my tv fine but left the wires a mess in back of tv and in the back of the receiver. All of the speaker wires were loose in back of speakers and in back of the receiver which I had to take care of. Also they did not sync the sound in the room. They also dropped one speaker which was replaced but it ruined my Christmas tree.

The two Geek Squad members who set up my TV were condescending punks. What they said to me and how they treated me was insulting. They were on their personal phones while in my living room.

It took 5 separate install dates to finally get it right…Unbelievable! Manufacture defects….twice…could not get a Priority install after each issue….had to go through call center and they kept saying they could not schedule because the technician had not finished paperwork….tried contacting store manager on her email with no response…not satisfied is an understatement……

Left and packaging and box behind. Remotes were not connected. Need two remotes and three buttons just to turn the TV on.

Never finished the job. Said they would drop back by on Saturday 3 weeks ago. And will not answer calls!

Very Frustrating. Paid for Premium Install of new TV Wall Mount. Scheduled 3 weeks in advance for 8am - Noon Install Time Window. No One showed Up. Started Calling at 11:00 am. After 8 hours attempting to find out the problem on the phone to Best Buy & their Geek Squad various numbers (they used a 3rd party to do installs), finally 2 gentlemen showed up. No answers/explanations. The install itself was done fine, but spending a full day for a 1 hour job was over-the-top terrible.

They simply did not do the job as I asked them to do it but they did it in the easiest way for them, the problem they claimed for not doing the job as I asked them simply did not exist and I had to hire an electrician to finish the job so they basically made me pay for the same job twice

We had Best Buy Tech and had them install our Samsung TV. They hung it too high and way off center. They told us we needed to get a different mounting system than what came with the tv and that they'd come back a few days later to install. Guess what? No call back and when we called the contact he gave us they never called back! So, our tv is still hung in the wrong place and no one responds,

I paid to be a member of total tech but it is difficult to make appointments and my last order was delivered to them. They wasted two full days on a scheduled installation that never happened. It has been over a full month without installation and now they lost the TV and claim that I have it.

Mounted yes, but it was not to my liking. It move to much, so they gave me the tool and said, figure it out basically.