Customer Ratings & Reviews

Cancelled twice with no notification. Caused me to miss work and planned events. Absolutely abysmal... and I now know more expensive than other services (that actually turned up & notified of any changes!)

I wish I could get Geek Squad to my home and install it. My schedules appointments have been rescheduled 3 times already. I am yet to find my lucky day to get my TV installed!

I have never had so many geek Squad crews over!!! They are not updated with new internet services, So they did not know that they had to hardware this sonos, meanwhile crew after a crew came over with different advice some right some wrong, I've never had such horrible service in my life,

“I WANT MY MONEY” .. when i was actually going up my stairs to get my credit card, mind you i told him i had a BB ctedit card on file! For $188 when i just spent over $3k on electronics! I immediately asked them to leave so the job was not completed. Called Sonos directly to assist in setting up sound bar. Will never shop at Best Buy again!

Tv was mounted by home theater personnel. They checked to make sure tv was working. However I’m having issues with my tv and I wasn’t told who to contact

They opened the box, put in 4 screws and hung it to the pre-existing wall mount. Not worth $200. I'm a disabled war vet . That is the only reason I didn't do it myself. It took 8 minutes.

Geek squad did not check sound bar - does not work

I would give this a zero. The tech lied and took pictures showing he mounted the TVs but the TVs were temporarily mounted by someone else until they could be properly mounted by Geek Squad. They also charged for the work THAT WAS NOT DONE! We called and setup another date of installation x2 and no one showed up. I will NEVER USE BEST BUY AGAIN!!!!!!

Was not what I was expecting there was only one person to set up a 75 inch tv I was sick he asked me to help him lift it

Sadly , Geek Squad was not up to the mark on this job. Dany the gentleman who came by the house did poor assessment of the receiver ….. and being a professional who should have picked the kind of receiver he was replacing (the right receiver) ; he DID NOT and even after multiple reminders and promises from his end to rectify the problem, HE HASN'T even after 10 months .

Asking me to pay $120 more when they come to install the TV because it’s being installed above fireplace it has nothing to do with the fireplace. It was terrible service asking $120. Installers were great, but asking for more was not right.

I contracted for equipment to be installed by Best Buy. Have NOT been able to schedule installation. I have called the number given and was told that I would get a call back 24-48 hours. No call. Talked to Isaac at Corp. and told call back 24 hours. No call. Talked to Luke Ferro who arranged sale. No call back. I agreed to sale on Nov. 13, 2018 and received 4 boxes of equipment on Nov. 20, 2018.

I paid to be a member of total tech but it is difficult to make appointments and my last order was delivered to them. They wasted two full days on a scheduled installation that never happened. It has been over a full month without installation and now they lost the TV and claim that I have it.

Had to cancel due to continual delays in service. They didn’t show up! Terrible!

Doesn't deserve even one star. I wasted three days and hours of time waiting for the team that was supposed to show up as scheduled and never did. I was unable to contact the store I made the purchase in as all calls are rerouted to a call center staffed by rude lazy reps. I had to walk to the store twice to straighten out the problem. I will never purchase anything from Best Buy again.

They didn't mount the TV to the wall at all. Did not respect the 4 hours time window they gave for arrival. Bad experience overall.

Lots of issues getting them to keep a schedule and do the job as specified. Should have just done it myself.

Work was good but the whole Best Buy experience was so horrible that I will never set foot in there again. You people have no ability to communicate and you are so arrogant that you don't care that you get trashed on social media like Facebook and Twitter. Eventually your lack of accountability will cause the downfall of Best Buy

Hung TV for $300+. Way too expensive. Did nothing else. Velcroed cable box to back of TV but did not bother to tell me. When cable person came to start service was not able to find box. Had to call GEEK squad person who had been here to see if had mistakenly taken box. Was then told it was velcroed to back of TV. Cable installer then had to make a second trip to my home.

Very poor installation experience .. agent damaged my property.. took one month to settle claim not an apology tendered nor was any compensation offered.. I chose geeksquad thinking premium service but it is quite the opposite.. Best Buy management is inconsiderate and displays apathy to your experience after you buy .. the manager in the frisco store treated me like trash when I approached him to help ..