Customer Ratings & Reviews

Public WIFI giving us fits with using the systems we purchased. If Geek Squad is able to get things straightened out and working as they should I can comment further.

Canceled my order on the day of installation after 2 weeks of waiting without any explanation

Paid and scheduled installation of a 70 Sony at my parents house. Installer said he couldn’t do the job “because the tv was on a covered lanai porch”, even though geek squad installed the original tv in the same location previously. Rescheduled and paid more for a 21 December install. Installer said that he could not do it because tv warranty would be voided if installed on the porch. Both times I informed the reservation agent for geek squad where the tv was going to be installed. Still waiting for a refund

Geek Squad farmed my installation out to an awful third-party company. I have called multiple times to rectify the situation, but they have failed me each time. Save yourself the trouble!

Almost pointless to have geek squad install your tv . They will screw the mount to the wall but won’t run the tv wire through 4’ of Smurf provided for them . So you have to remove the tv after they install and run the wire . I’ll never use them again .

I found this service to be extremely expensive. There was nothing Premium about the tv mounting. They did not bring any cables long enough to be mounted, did not ask me to get them beforehand, and were not willing to even try putting the cables in the wall. It took me 4 days and an additional 3 hours of work to find all the right cables that were long enough, and hide the cables myself with an additional wire cover. I would never recommend this service to anyone.

TV was NEVER Delivered! Delivery service stood us up 2 days in a row without notifying us. The store Manager unapologetic and rude telling us "delivery issues were not his problem"

Horrible scheduling too many cancellations. My advice would be the hire your own local installer. Then you can set a time that’s convenient to you that they will show up on and not cancel so many times.

I am giving this one star because of the time it took and multiple appointments to get what I requested. It took at least 4 different appointments and speaking with numerous agents, supervisors to actually get this done. I even had the delivery driver call me and tell me he was at the store and the tv was not available.

The Geek Squad installed faulty sound system with TV install, left without checking it, and I had to disconnect and take it back myself. This I paid $250 for???

Awful service. The person installed a $1K+ 55in tv over 42 inches from the ground. Should be 28.5in. Asked my 80 yr old to help him lift it. Said he had no experience with installations. He came alone. Said he had no experience with installations. Now we will have holes in the wall to reinstall it.

Do not feel that for almost $300 I should not have to hire an electrician to put the wires in wall. At least I s huh puld hVe been told before I agreed to install

Not the best Ineve4 had. I will try to pay more next time to see if that helps

The TV is -probably- just fine, however the sales guys neglected to tell me I'd need some kind of box from Xfinity to make it function! Install guys hung it OK, we just can't use it. We are out of state for a few months now, so we'll have to sort this out when we return.

They mounted the tv and told me that I would need to book another service in order to hide the wires because the wire from the Samsung frame TV is a fire hazard. Also it was a third party company, not geek squad. There is no option to book to hide the wires as well.

have not got things resolved yet a little upset because no one ever calls back when they say they will

this service is the worst. they schedule and cancel moments before the tiime window ends. Then they reschedule only to show up 8 hrs out if the window . i had to call and find out what was going on.never waste money on this. on side note customer service did give me a refund but i wasted 2 full days waiting on them.

Trying to get help from the Geek Squad for installation of my home entertainment system was an unfunny comedy of errors. Three missed appointments, lack of foresight about the hardware that would be needed to do the job, and eventually complete u responsiveness to my calls. Won’t be using Best Buy ever again

This was horrible! The service was horrible! The scheduling was horrible, yhey kept canceling! Then when a technician finally showed up, they said they didn’t know how to mount my TV. I had to end up having a family member come and mount it! Which they did with no issue! This is not a service, I would ever try to utilize again! They contract the work out to others!

Purchased on April 28th and still haven’t received this. Hopefully the tv will be delivered and set up on May 29th?