Customer Ratings & Reviews

“I WANT MY MONEY” .. when i was actually going up my stairs to get my credit card, mind you i told him i had a BB ctedit card on file! For $188 when i just spent over $3k on electronics! I immediately asked them to leave so the job was not completed. Called Sonos directly to assist in setting up sound bar. Will never shop at Best Buy again!

Appointment cancelled without consultation or notice. Worst customer service I've ever had

Almost pointless to have geek squad install your tv . They will screw the mount to the wall but won’t run the tv wire through 4’ of Smurf provided for them . So you have to remove the tv after they install and run the wire . I’ll never use them again .

No one came ! I waited and nothing! Waiting to hear back

My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My appointment original was canceled without my knowledge by. Had to reschedule installation date multiple times. Rearranging my schedule to accommodate the installation was a very challenging. Horrible experience.

The TV is -probably- just fine, however the sales guys neglected to tell me I'd need some kind of box from Xfinity to make it function! Install guys hung it OK, we just can't use it. We are out of state for a few months now, so we'll have to sort this out when we return.

They mounted the tv and told me that I would need to book another service in order to hide the wires because the wire from the Samsung frame TV is a fire hazard. Also it was a third party company, not geek squad. There is no option to book to hide the wires as well.

I would give this a zero. The tech lied and took pictures showing he mounted the TVs but the TVs were temporarily mounted by someone else until they could be properly mounted by Geek Squad. They also charged for the work THAT WAS NOT DONE! We called and setup another date of installation x2 and no one showed up. I will NEVER USE BEST BUY AGAIN!!!!!!

The third party installation from Best Buy was so horrible. Best Buy, please consider using quality control inspectors if your contract remains valid with them.

Tv was mounted by home theater personnel. They checked to make sure tv was working. However I’m having issues with my tv and I wasn’t told who to contact

They opened the box, put in 4 screws and hung it to the pre-existing wall mount. Not worth $200. I'm a disabled war vet . That is the only reason I didn't do it myself. It took 8 minutes.

Don’t get, just get a Taskrabbit for way less and less wait

Lots of issues getting them to keep a schedule and do the job as specified. Should have just done it myself.

Doesn't deserve even one star. I wasted three days and hours of time waiting for the team that was supposed to show up as scheduled and never did. I was unable to contact the store I made the purchase in as all calls are rerouted to a call center staffed by rude lazy reps. I had to walk to the store twice to straighten out the problem. I will never purchase anything from Best Buy again.

Installed incorrectly. Speaker bracket is broken. I’ve reached out to my sales man John and he will not return my calla

Hung TV for $300+. Way too expensive. Did nothing else. Velcroed cable box to back of TV but did not bother to tell me. When cable person came to start service was not able to find box. Had to call GEEK squad person who had been here to see if had mistakenly taken box. Was then told it was velcroed to back of TV. Cable installer then had to make a second trip to my home.

I am giving this one star because of the time it took and multiple appointments to get what I requested. It took at least 4 different appointments and speaking with numerous agents, supervisors to actually get this done. I even had the delivery driver call me and tell me he was at the store and the tv was not available.

Sadly , Geek Squad was not up to the mark on this job. Dany the gentleman who came by the house did poor assessment of the receiver ….. and being a professional who should have picked the kind of receiver he was replacing (the right receiver) ; he DID NOT and even after multiple reminders and promises from his end to rectify the problem, HE HASN'T even after 10 months .

Your scheduling/delivery department is terrible. It took three scheduled visits to have my 75" Samsung TV delivered and installed.

Not the best Ineve4 had. I will try to pay more next time to see if that helps