Customer Ratings & Reviews

Work was good but the whole Best Buy experience was so horrible that I will never set foot in there again. You people have no ability to communicate and you are so arrogant that you don't care that you get trashed on social media like Facebook and Twitter. Eventually your lack of accountability will cause the downfall of Best Buy

Was not what I was expecting there was only one person to set up a 75 inch tv I was sick he asked me to help him lift it

I contracted for equipment to be installed by Best Buy. Have NOT been able to schedule installation. I have called the number given and was told that I would get a call back 24-48 hours. No call. Talked to Isaac at Corp. and told call back 24 hours. No call. Talked to Luke Ferro who arranged sale. No call back. I agreed to sale on Nov. 13, 2018 and received 4 boxes of equipment on Nov. 20, 2018.

Very poor installation experience .. agent damaged my property.. took one month to settle claim not an apology tendered nor was any compensation offered.. I chose geeksquad thinking premium service but it is quite the opposite.. Best Buy management is inconsiderate and displays apathy to your experience after you buy .. the manager in the frisco store treated me like trash when I approached him to help ..

Agents did not secure cables. Left them hanging out all over the wall and claimed they were not responsible for cable management.

Terrible - need my refund asspppppppppppppppppppppp

The is a disconnect between spoken audio and the lips moving. Also, we were billed for both 65 inch and a 55 inch tv. Have requested credit for the 65 inch as we only have the 55 inch. So far after 10 days this request remains unresolved

Awful service. The person installed a $1K+ 55in tv over 42 inches from the ground. Should be 28.5in. Asked my 80 yr old to help him lift it. Said he had no experience with installations. He came alone. Said he had no experience with installations. Now we will have holes in the wall to reinstall it.

8K TV fell off my wall Thanksgiving weekend! 1/ Scott Neuman of BestBuy is failing to make reparations in a timely manner! 1/26 and BestBuy STILL HAS NOT REPLACED MY TV OR MY DAMAGED ENTERTAINMENT CENTER! As a TotalTech member I deserve better!

have not got things resolved yet a little upset because no one ever calls back when they say they will

They changed the price once they arrived at the house even thou I told them that the tv is 65 inches and it was above the fireplace in the family room

Public WIFI giving us fits with using the systems we purchased. If Geek Squad is able to get things straightened out and working as they should I can comment further.

I found this service to be extremely expensive. There was nothing Premium about the tv mounting. They did not bring any cables long enough to be mounted, did not ask me to get them beforehand, and were not willing to even try putting the cables in the wall. It took me 4 days and an additional 3 hours of work to find all the right cables that were long enough, and hide the cables myself with an additional wire cover. I would never recommend this service to anyone.

The agents mounted the TV bracket on top of my outlet plates. I had to take the TV down to redo some cabling and couldn’t. I called Best Buy and they have scheduled someone to come out and fix it.

Paid and scheduled installation of a 70 Sony at my parents house. Installer said he couldn’t do the job “because the tv was on a covered lanai porch”, even though geek squad installed the original tv in the same location previously. Rescheduled and paid more for a 21 December install. Installer said that he could not do it because tv warranty would be voided if installed on the porch. Both times I informed the reservation agent for geek squad where the tv was going to be installed. Still waiting for a refund

This was horrible! The service was horrible! The scheduling was horrible, yhey kept canceling! Then when a technician finally showed up, they said they didn’t know how to mount my TV. I had to end up having a family member come and mount it! Which they did with no issue! This is not a service, I would ever try to utilize again! They contract the work out to others!

Trying to get help from the Geek Squad for installation of my home entertainment system was an unfunny comedy of errors. Three missed appointments, lack of foresight about the hardware that would be needed to do the job, and eventually complete u responsiveness to my calls. Won’t be using Best Buy ever again

The agent walked into my home with a chip on his shoulder. It took him about 4 hours to mount the TV. He couldn’t find the studs sand drilled about 15 holes in my wall. I finally had to tell him to start from the door frame where he knew there was a stud and measure from there. Amazingly he sound the studs and finally mounted the TV. I will NEVER use Geek Squad again.

this service is the worst. they schedule and cancel moments before the tiime window ends. Then they reschedule only to show up 8 hrs out if the window . i had to call and find out what was going on.never waste money on this. on side note customer service did give me a refund but i wasted 2 full days waiting on them.

Refused to let them mount it after our experience with everything else. They claimed it couldn't be done where we wanted it. We hired an independent contractor that did a fabulous job mounting our 85" on our fireplace. These jokers don't know what they are doing. I normally don't do reviews. But I am doing everyone on everything I have purchased here, It has been a nightmare