Customer Ratings & Reviews

Do not feel that for almost $300 I should not have to hire an electrician to put the wires in wall. At least I s huh puld hVe been told before I agreed to install

Waited over two for the 3rd party to come to my house and it wasn't even a bestbuy employee and they should up without the tv to install. They went to the store to pick it up and nobody knew where my tv was. I had to go to the store the next morning to pick it up myself and to have them come back out would have taken 3 more weeks. I got my money back and just installed it myself, like I should've done in the 1st place.

The guy that works in a Deptford store is one of the most disrespect , untrained unprofessional employer I ever spoke to guide me the wrong Direction then once he knew he was wrong proceed to hang up on me three times he had an Indian accent it made me never wanna do a Best Buy again. Me and my family have been dealing with Best Buy for over 20 years with the way he was speaking I would not recommend anyone.

Although the guys did a great job, I will never hire again. I found many other pros that will do it for way less. Best buy is money hungry!

You pay all this money to get your TV’s mounted and then Best Buy hires another company to do the work. Which was a bad experience for me to go through.

Didn’t bring the right mount, canceled that part, didn't replace with correct mount, waited for me to reschedule another day for setup. 2nd try, didn't have new mount- told me now that "you'll have to go buy the right mount". Called the store for help got transferred twice and put on hold for 26 minutes.

The guys that came out to mount my TV, we're not very professional they were not told they were supposed to take the old TV and they weren't very professional in making that known . I was very disappointed in them and decided not to take the order and cancelled.

not completed, soundbar, still not working, have not received what I paid for.

Buyer beware never purchase merchandise on Bestbuy.com refund take one week if the merchandise is damaged and returned even if it is their fault, very unprofessional no warning lables on online purchase at Bestbuy. Do not purchase merchandise such as TV it a full lengthy process where the customer is always purchase. Warning lable must be place if purchase anything from Bestbuy.com and very unreliable

A lot of money to take the tv out of the box, snap the legs on and attach cable.

Scheduled twice, took the time off twice, never showed either time. Cancelled entire order. Done with Best Buy.

We canceled due to the price being way too high considering we pay for Total Tech Support and installation was always included at no additional charge.

No rating as they never showed up. Very disappointed in Best Buy

The worst experience ever they came back twice couldn’t figure it out first time they left with only 5meg she. I was paying for 500 second time they left me with 0!!! Zero!!! I could even work they cost me lost work and days off they busted my wall too and acted like it my fault for having right staircase! I spent $6000 on everything and still have a TV sitting on the floor and a router not installed!!! Pathetic

The service from Geek Squad is horrible. CONTINUOUSLY reps say we dont know... THATS A QUESTION YOU HAVE TO CONTACT SAMSUNG about. I've called seeral times to upgrade the wallmount for my new 85" tv and the rep keeps saying they'll call me back AND THEY NEVER CALL. GEEK SQUAD SERVICE IS HORRIBLE

Purchased a 75" to replace my 65" and mount in same spot. First they canceled twice and were about 4 hours late. I texted the guy pictures of the TV, infared sensor, and components in cabinet that was all installed 10yrs ago. They assured me no problem (just like Best Buy did when I purchased) they couldn't mount, connect to components, or activate basic cable remote. It was pathetic. I had to hire Sundance to come do all 3 (in less than 1 hour)

Geek Squad is incompetent !!! I am on my fifth appointment and they still can not get the tv mounted correctly or hook up my components. Good luck trying to get someone to help you solve any problems with installation. Customer service is as bad as it gets! I would never buy from Best Buy again or ever use the Geek Squad.

Agent mounted fine. Would never purchase anything,anymore from Best Buy. Never showed up for previous INSTALLATIONS. Changed appointments and did not notify me, do not answer phones and much more. Happened to others I know. They canceled with Best Buy and will never deal with them again. The negative feedback about Best Buy is spreading. Read the internet reviews.

Avoid best buy like the plague. They know nothing about tvs or mounts and will definitely sell you the wrong one and refuse to give you a refund. Did it to me twice

Hands down the worst delivery service they lie when they were at my house then customer service lies and runs you around in circles and do nothing to help you. The store employees are great and helpful. Customer service is the worst ever and never made anything right.