Customer Ratings & Reviews

They outsource most work and only showed up for 2 out of 6 appointments. With no call or notifications. I lost out on 36 hours of work. Unable to tslk with a manager and they never call back when asked. Services lack any appearance of professionalism.

Was not happy with Geek squad young lady installer has only her communicating skill not nice short on patience

Geek Squad is incompetent !!! I am on my fifth appointment and they still can not get the tv mounted correctly or hook up my components. Good luck trying to get someone to help you solve any problems with installation. Customer service is as bad as it gets! I would never buy from Best Buy again or ever use the Geek Squad.

SERVICE WAS CANCELED. REQUEST KEPT BEING RESCHEDULED FOR NO REASON. WORST SERVICE EVER.

The service from Geek Squad is horrible. CONTINUOUSLY reps say we dont know... THATS A QUESTION YOU HAVE TO CONTACT SAMSUNG about. I've called seeral times to upgrade the wallmount for my new 85" tv and the rep keeps saying they'll call me back AND THEY NEVER CALL. GEEK SQUAD SERVICE IS HORRIBLE

A primary reason we used the Geek Squad services was that the Best Buy web site contains a video which details the COVID prevention steps BB will take when working in a customer's home. The Geek Squad people took almost none of those steps during our install. When I telephoned BB to note this failure, I was met with a rude rep. who talked over me, finally agreed to transfer me to a manager, then disconnected my call.

TV should have been mounted higher because it hides the sound bar. They did not connect the modeum and receiver Spectrum did that.

Worst experience ever with Best Buy. I ordered TV installation with bracket purchase (if my current bracket didn't fit new tv. Customer service said to order the bracket and if it wasn't needed then geek squad would return bracket and process refund. After nearly 1 month of numerous calls to installer he did NOTHING! I finally got in touch with office and processed refund & cancelled protection plan.

The third party installation from Best Buy was so horrible. Best Buy, please consider using quality control inspectors if your contract remains valid with them.

TV was hung over the fireplace. It was hung too low so it can't move across the sound bar (so tv can't be pulled out from the wall). They promised to come back and fix it but instead have not shown up and do not answer texts or phone calls (except for one text 5 days later to say they'll come "sometime" to take care of it. Still waiting to hear when they'll come.

Do not do not use IN HOME geek sqaud service from best buy in monroe Louisiana. IT TOOK A MONTH IN A HALF AND 4 APPOINTMENTS. I WAS RESCHEDULED 3 TIMES EACH TIME THEY WHERE NO CALL NO SHOW AND RESCHEDULED ME WITHOUT ANY COMMUNION. I HAD TO CALL THEM 8 TIMES AND 3 TRIPS TO THE STORE TO GET ANY KIND OF AN RESULT OR EXPLANATION.THEY SIMPLY DO NOT CARE

Best Buy tends to send out third party contractors. The one that showed up did a poor job and made damages. It's frustrating waiting on Best Buy to resolve this. They make you an appointment to fix it, but when it's a no show. Good luck getting someone on the phone to resolve this matter.

This was not the experience I was expecting. The first appointment (4 hour window) The driver never called or showed up. The second time they called at least granted it was 3.5 hours into the 4 hour window. They finally installed the TV mount. They left drywall dust on everything, They made marks all over the walls that are not covered by the 65 inch tv.

I paid for a 3-item installation, but realized there was only one iten to connect, the cable box. I spoke to Geek Squad, while the installer was here and before he installed anything, and they said I would receive a credit that I could use later. Still haven't seen the crediot

The agents mounted the TV bracket on top of my outlet plates. I had to take the TV down to redo some cabling and couldn’t. I called Best Buy and they have scheduled someone to come out and fix it.

totally unhappy with this service. I have been rescheduled twice, not to my own doing. I have lost two days of pay, time, and have not been able to enjoy my new purchase. not only that, but NO one called me on the first cancellation; and the 2nd, they waited until 15 minutes before the final hour (7am-1pm). Thanks for wasting my time

they failed to deliver 2x and punked me totally. best buy is a horrible company

I bought THREE (3) TV installations . Two were complete. The third one was NOT. The guys said they could not install this one and left. I was supposed to get a credit for this 3rd purchase. Now it just shows 'complete'. Never got the credit !!

Three appointments to get the installation completely done.

Tech could not get Universal Remote to work. An appointment was scheduled for someone to come finish installation but no one showed up. I called and spent @ 40 minutes on the phone with Total Tech. Was told someone would contact us to reschedule but never heard from Total Tech. We do not recommend.