Customer Ratings & Reviews

Was not happy with Geek squad young lady installer has only her communicating skill not nice short on patience

I will leave a review when the full amount is on the wall and the HDMI cord is in my house. It will be a good review for the geek squad.... kinda pox on ya Best Buy for forgetting the rest of my order after a few days ! You sent me three SMS messages Re; the set up With the Full Mount. I could not respond to because my phone was broken. I can prove it to you if needed. Please let me know when you can deliver the rest of my order.

They outsource most work and only showed up for 2 out of 6 appointments. With no call or notifications. I lost out on 36 hours of work. Unable to tslk with a manager and they never call back when asked. Services lack any appearance of professionalism.

Three appointments to get the installation completely done.

Geek Squad needs to improved in scheduling appointmenrs. They showed up 2 hours after my scheduled 8-12 window.

Very rude technician. He yelled at my mom and threatened us several times. Glad he’s out of our house. Be careful who you let into your home.

BB sent an overworked team to hang a 77 inch TV ( special install). The team dropped this TV and damaged my fireplace. The damage/ Claims department were super slow and I am yet to be compensated. The replacement TV took its own sweet time to be delivered.

Tech could not get Universal Remote to work. An appointment was scheduled for someone to come finish installation but no one showed up. I called and spent @ 40 minutes on the phone with Total Tech. Was told someone would contact us to reschedule but never heard from Total Tech. We do not recommend.

After a $2000 purchase, i supposedly had everything for these people to hook up my tv on the wall. From the moment they walk inside my house the started criticizing the items I bought [I followed recommendations from a seller at Best buy) and offered me new cables, wall adapter etc. Guy was rude and I ended up returning everything including the TV. It seems like the guy just want me to spend another $300 in cables and other stuff. Love BEST BUY but these people are not "BUENOCC

totally unhappy with this service. I have been rescheduled twice, not to my own doing. I have lost two days of pay, time, and have not been able to enjoy my new purchase. not only that, but NO one called me on the first cancellation; and the 2nd, they waited until 15 minutes before the final hour (7am-1pm). Thanks for wasting my time

Nothing was installed they only delivered the television and I purchased this service at the store that included this. I called best buy to schedule the tv mount again and the person who was supposed to come called the same day stating that the tv showed as mounted on their system and that he couldn't do it.

Do not do not use IN HOME geek sqaud service from best buy in monroe Louisiana. IT TOOK A MONTH IN A HALF AND 4 APPOINTMENTS. I WAS RESCHEDULED 3 TIMES EACH TIME THEY WHERE NO CALL NO SHOW AND RESCHEDULED ME WITHOUT ANY COMMUNION. I HAD TO CALL THEM 8 TIMES AND 3 TRIPS TO THE STORE TO GET ANY KIND OF AN RESULT OR EXPLANATION.THEY SIMPLY DO NOT CARE

I paid for this and then decided to have the tv mounted. So i was charged for both the original set up fee PLUS the wall mount fee. Have spent hours on the phone trying to get a refund they say it’s coming but it’s been almost a month now!!!

TV was hung over the fireplace. It was hung too low so it can't move across the sound bar (so tv can't be pulled out from the wall). They promised to come back and fix it but instead have not shown up and do not answer texts or phone calls (except for one text 5 days later to say they'll come "sometime" to take care of it. Still waiting to hear when they'll come.

Very unhappy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!$$$$$!!!!!!!!!!!!!!!!!!!!!!!!

Worst experience ever with Best Buy. I ordered TV installation with bracket purchase (if my current bracket didn't fit new tv. Customer service said to order the bracket and if it wasn't needed then geek squad would return bracket and process refund. After nearly 1 month of numerous calls to installer he did NOTHING! I finally got in touch with office and processed refund & cancelled protection plan.

A primary reason we used the Geek Squad services was that the Best Buy web site contains a video which details the COVID prevention steps BB will take when working in a customer's home. The Geek Squad people took almost none of those steps during our install. When I telephoned BB to note this failure, I was met with a rude rep. who talked over me, finally agreed to transfer me to a manager, then disconnected my call.

HORRIBLE!!! No Show as usual!!! I thought they may try a little harder as this was an order over 8000.00 for 7 TVs brackets and installs.

The tech brought the wrong lights and said he didn’t know how to install them.Also… My smart home plugs do not work on the timer. My next appointment is scheduled for Jan 6. That will be 2 full months since I purchased the tv. This is not fair!

Best Buy tends to send out third party contractors. The one that showed up did a poor job and made damages. It's frustrating waiting on Best Buy to resolve this. They make you an appointment to fix it, but when it's a no show. Good luck getting someone on the phone to resolve this matter.