Customer Ratings & Reviews

TV should have been mounted higher because it hides the sound bar. They did not connect the modeum and receiver Spectrum did that.

The techs were GREAT but could not run the outlet extender in the wall. I am giving the low rating because your system is telling me it is too late to return the outlet extender for a refund. Please let me return this PLEASE

Bought the recombined wall mount but when moving TV, TV tilts down. TV is very light don’t understand the reasoning for it. When told to staff they asked that I pay another fee NOPE

The assigned person from the Geek Squad never showed up for the appointment. I had to call Geek Squad and I was told that the problem was with Comcast. I later found out that the previous tech did not know how to reconnect the television. Due to their absence, I wasted a whole day. This will never happen to me again. I do not recommend them.

I paid for a 3-item installation, but realized there was only one iten to connect, the cable box. I spoke to Geek Squad, while the installer was here and before he installed anything, and they said I would receive a credit that I could use later. Still haven't seen the crediot

Terrible. Ordered 2 tvs to be mounted, they show up with 1. The 1 they show up with they hang it turn it on and have the screen is static as it must have been damaged in transit. Ordered over a month ago, this was first appointment a week ago, yesterday they don't show up at all because they didn't know they needed to bring the tvs. Very disappointed.

This was not the experience I was expecting. The first appointment (4 hour window) The driver never called or showed up. The second time they called at least granted it was 3.5 hours into the 4 hour window. They finally installed the TV mount. They left drywall dust on everything, They made marks all over the walls that are not covered by the 65 inch tv.

If they ever show up I hope highly rate them. 2nd appointment canceled without notice. No recourse, no explanation. Very disappointed! As Seinfeld said “ you know how to make the reservation but you don’t know how to keep the reservation “

Technician arrived two hours past delivery window, failed to connect a sensor device and damaged fireplace mantle.

I bought THREE (3) TV installations . Two were complete. The third one was NOT. The guys said they could not install this one and left. I was supposed to get a credit for this 3rd purchase. Now it just shows 'complete'. Never got the credit !!

I knew Best Buy was sending third party installer. Only one person showed up. There was no way he could handle installation of a 75” TV above a fireplace by himself. I had to help him do the installation. When I complained, Best Buy refunded the installation cost. The manager said this was a recurring problem with the third party installer! Why doesn’t BB either fix this problem or hire someone else?

Very expensive TV installed and gave each tech $20. Come to find that most parts were thrown loosely behind the TV and have become disconnected. I do not know how to reconnect. Very disappointed!

They called at 11:30 saying they were not coming and could not get delivery of item till January 8 order item November 27 No help from management and the customer service was awful and they use third party people for installing and they said this happen all the time I will never buy anything from Best Buy items are still waiting for delivery and install

My service was never completed. The guy showed up said he didn’t feel well and gave me a hard time about mounting my TV I told him he should be there if he was sick. So he said I needed to reschedule I have been trying to reschedule for three weeks. Best Buy keep saying they will call me back and they have yet to call me back.

The mounted and connected two tvs. However one does not appear to work nor did they hide the wires.

I was charged for installation but all they did was pick up a TV. There was no TV for them to install. Very poor service.

The worst nightmare for a customer like me. they missed delivery day. no excuses: the guy never shows up for my appointment installation on March 8 still waiting almost one month later. next available appointment Mach 22/2023. I went to the store, and they told me is nothing they can do.

The TV was not centered and a little crooked. One of the Geek Squad guys was very rude. He didn’t have a name badge on, so I don’t know his name.

Because of the size of the TV, I expected 2 agents for this installation. Instead, they sent one and it was the same one that came before that I didn't want to come because of his attitude. I then had to help the agent move the old mounted TV which I wasn't supposed to do because I have a weight restriction.

3rd party was contracted to install. They didn't feel comfortable installing about our fireplace and didn't have the right equipment to run wires to side of fireplace. So my husband who is handy did it himself... was EASY , he said. He was just wanting it done for him, but in the end.... glad we did it for FREE. Disappointed though that we waited 2 weeks for an install job they didn't do.