Customer Ratings & Reviews

Agents did not secure cables. Left them hanging out all over the wall and claimed they were not responsible for cable management.

I paid for this and then decided to have the tv mounted. So i was charged for both the original set up fee PLUS the wall mount fee. Have spent hours on the phone trying to get a refund they say it’s coming but it’s been almost a month now!!!

Installed incorrectly. Speaker bracket is broken. I’ve reached out to my sales man John and he will not return my calla

Appointment cancelled without consultation or notice. Worst customer service I've ever had

The installer mounted my tv but didn't secure it to the studs.

Rescheduling a delivery and install is an absolute nightmare, web site allows you to do it and then it updates later to weeks down the line and you lose your original install date. Customer service didn’t have a clue what they were doing.

Because of the size of the TV, I expected 2 agents for this installation. Instead, they sent one and it was the same one that came before that I didn't want to come because of his attitude. I then had to help the agent move the old mounted TV which I wasn't supposed to do because I have a weight restriction.

Did not have to buy this product after all, was able to wall mount instead.

You pay all this money to get your TV’s mounted and then Best Buy hires another company to do the work. Which was a bad experience for me to go through.

I paid extra for service and it didn’t get completed as promised at store. They made me purchase the yearly plan for $199.99 and paid another $100 for extra services and they were not performed. The technician that came out said he was not “trained or qualified” for some of the services, he said he was not a member of the “Geek squad”, he called his supervisor and left. I need a supervisor to call me back.

Vendor did not mount my tv..left brand new tv on the floor with parts everywhere with no resolution..reached out to customer service..one rep promised to send someone and provide a follow up..no one followed up..i called back 2 days later and was told they would send someone in 2 weeks to assess..this doesn't appear to be dedicated service..

The worst nightmare for a customer like me. they missed delivery day. no excuses: the guy never shows up for my appointment installation on March 8 still waiting almost one month later. next available appointment Mach 22/2023. I went to the store, and they told me is nothing they can do.

Ordered a Samsung frame TV, purchased the mounting service after the fact on the phone. When it came time to mount they arrived and said they couldn’t mount it for me because they needed more time and they were going to charge me extra because it wasn’t the correct mounting service :-)

I scheduled mounting twice! The first time, the service man was over 2 hrs and I took off work for the appointment. The second time, the service person didn’t have the mount the mount the tv because the first serviceman took the mount with him! I cancelled the last appointment…angry!!!!! Frustrated!!!!

Dont ever use them to install a tv - which means don't buy a tv from them you can't install yourself. They drilled through our electrical wire and ruined the electrical for that whole part of the house. Will take weeks and thousand of dollars to repair b/c we now have to open up the wall etc -- ridiculous waste of

I paid for premimum mounting but only received basic mounting. I have requested a refund and spent over 15 hours trying to resolve this. Please refund the difference. I had just purchase the tv and installed cable so my tv as all set up . The installer only put the tv on the wall, did not connect or hide the wires.

We canceled due to the price being way too high considering we pay for Total Tech Support and installation was always included at no additional charge.

Not sure of how good the product is because I haven’t had to use it yet. Just cost me some extra money so far.

The mounting looks good, but they were supposed to hide the cables in the wall and they did not do that.

Installers came to the house 3 times and never got the TV installed. The first guy said they had the wrong mount. They got a new one and the 2nd guy said it couldn't be done. 3rd guy didn't do it either. After nearly 4 weeks I had a hire someone to do it. Terrible service and communication