Customer Ratings & Reviews

Given one price and not told needed a special cable for $150.00 or would not install tv as against the law.

I scheduled mounting twice! The first time, the service man was over 2 hrs and I took off work for the appointment. The second time, the service person didn’t have the mount the mount the tv because the first serviceman took the mount with him! I cancelled the last appointment…angry!!!!! Frustrated!!!!

Took a week to receive TV once purchase. TV sat in house for another week be for technician/installer came to house to install it, once install it was discovered TV was defective now I am waiting another week for a replacement TV....SMH

arrived on time. prepared all the stuff to get the job done professional and neat. very knowledgeable and friendly.

I was really disappointed to find out that the service I requested did not include concealing wires behind wall. When I selected the service, the description was ambiguous. The cost of the service at $250 led me to believe that it would be included

Dont ever use them to install a tv - which means don't buy a tv from them you can't install yourself. They drilled through our electrical wire and ruined the electrical for that whole part of the house. Will take weeks and thousand of dollars to repair b/c we now have to open up the wall etc -- ridiculous waste of

Installers came to the house 3 times and never got the TV installed. The first guy said they had the wrong mount. They got a new one and the 2nd guy said it couldn't be done. 3rd guy didn't do it either. After nearly 4 weeks I had a hire someone to do it. Terrible service and communication

Vendor did not mount my tv..left brand new tv on the floor with parts everywhere with no resolution..reached out to customer service..one rep promised to send someone and provide a follow up..no one followed up..i called back 2 days later and was told they would send someone in 2 weeks to assess..this doesn't appear to be dedicated service..

Rescheduling a delivery and install is an absolute nightmare, web site allows you to do it and then it updates later to weeks down the line and you lose your original install date. Customer service didn’t have a clue what they were doing.

It's like watching TV in a mirror. You can see the reflection of everything around it, even the dark brown colors. I was told and given a instore demonstration of the side glare feature. It was supposed to be better than a standard less expensive version. It's certainly not. Don't waist your money.

They did not set up correctly on the wall so wires would not show. They kept telling me the things they were suppose to do was not their job. Very disappointed.

Did not have to buy this product after all, was able to wall mount instead.

Ordered a Samsung frame TV, purchased the mounting service after the fact on the phone. When it came time to mount they arrived and said they couldn’t mount it for me because they needed more time and they were going to charge me extra because it wasn’t the correct mounting service :-)

TV was dropped in my driveway, damaged and installed anyway. It was then left for over a month on my wall. Two months later, I still don’t have a TV on my wall.

we had 3 scheduled appointments 12/6, 12/10 and 12/12, all no shows by the geek squad after waiting from 7-1 pm as instructed with an oops message after that that they were running late, so wait until 5 pm. this week we got a call that they were coming 12/20 after we cancelled the entire order.

The install appointment was made a month ago for Christmas delivery (due to working at home, the install needed to happen on a Saturday). The agents cancelled the install at 4:30 PM the evening before the scheduled 7 AM appointment the following day, which was the last Saturday before Christmas.

I paid extra for service and it didn’t get completed as promised at store. They made me purchase the yearly plan for $199.99 and paid another $100 for extra services and they were not performed. The technician that came out said he was not “trained or qualified” for some of the services, he said he was not a member of the “Geek squad”, he called his supervisor and left. I need a supervisor to call me back.

Absolutely terrible communication. 8 hour appointment window for installation and 6 hours in to the window no show, no communication. Called in to reschedule for a week later and they decided to show up the next day instead- wasted a whole weekend for an install that took less than an hour.

Not sure of how good the product is because I haven’t had to use it yet. Just cost me some extra money so far.

First time, he, Headley, came and told that I had to find out the studs behind my stone wall so that they could install the TV mount. I called his supervisor, William Wright. And he said there were two options for me: buying smaller TV or some stones needed to be removed for the TV mount. Second time, the installation was completed. Waisted my time and bothered me.