Customer Ratings & Reviews

First time, he, Headley, came and told that I had to find out the studs behind my stone wall so that they could install the TV mount. I called his supervisor, William Wright. And he said there were two options for me: buying smaller TV or some stones needed to be removed for the TV mount. Second time, the installation was completed. Waisted my time and bothered me.

The service was on date but the items that I had purchased never arrived, the guys didn't know about it and the refunds has not be done yet since 2 weeks and I'm paying interest for it. The guys did the work as their criteria and didn't take advice about my recommendations, at the end I had to finish the job. The wire kit never arrived and the guys didn't know about it

It's like watching TV in a mirror. You can see the reflection of everything around it, even the dark brown colors. I was told and given a instore demonstration of the side glare feature. It was supposed to be better than a standard less expensive version. It's certainly not. Don't waist your money.

2 guys came to install my 77" TV. After they installed it there was a 3"-4" gap under the TV where I had a cutout in my entertainment center. They said that it was the lowest they could get the TV. My home automation guys had to come and all they did was lower the TV on the mount - so I ended up paying twice to mount the TV.

The installer left two extra drilled holes in my wall. He never commented or provided a rationale regarding the holes which could have been prevented with more attentiveness. The holes are visible to the viewer and they will take another contractor to correct and patch. Also, we purchased a sound system with this setup and the work-order didn't have the sound installation noted. It was a pricey installation for such error. Quite unimpressive.

The agents mounted my TV off center above the fireplace. They were unable to connect my TV! It was not operational when they left my home. They were sorry they left me with no TV. I had to hire another company to remedy this mess so I did not have to wait another week for Geek Squad Service to return and figure out why my TV did not work.

we had 3 scheduled appointments 12/6, 12/10 and 12/12, all no shows by the geek squad after waiting from 7-1 pm as instructed with an oops message after that that they were running late, so wait until 5 pm. this week we got a call that they were coming 12/20 after we cancelled the entire order.

The install appointment was made a month ago for Christmas delivery (due to working at home, the install needed to happen on a Saturday). The agents cancelled the install at 4:30 PM the evening before the scheduled 7 AM appointment the following day, which was the last Saturday before Christmas.

Bought the recombined wall mount but when moving TV, TV tilts down. TV is very light don’t understand the reasoning for it. When told to staff they asked that I pay another fee NOPE

TV only lasted 4 days without a problem now I need to wait another week for it to come in and be installed

Took a week to receive TV once purchase. TV sat in house for another week be for technician/installer came to house to install it, once install it was discovered TV was defective now I am waiting another week for a replacement TV....SMH

I was really disappointed to find out that the service I requested did not include concealing wires behind wall. When I selected the service, the description was ambiguous. The cost of the service at $250 led me to believe that it would be included

Waited 6 hours and no one showed up. Was then on the phone for 1.5 hours with 5 different representatives (I’m sure all of which were recorded) to express my frustration and request compensation / re scheduling. I have STILL not been refunded and this occurred 18 days ago. And I was told I would have to pay again to re schedule. Terrible service and lack of customer support.

Very expensive TV installed and gave each tech $20. Come to find that most parts were thrown loosely behind the TV and have become disconnected. I do not know how to reconnect. Very disappointed!

Absolutely terrible communication. 8 hour appointment window for installation and 6 hours in to the window no show, no communication. Called in to reschedule for a week later and they decided to show up the next day instead- wasted a whole weekend for an install that took less than an hour.

Major problems with that TV Some good Some bad Don't like negative reports but what more can be said?

No one came ! I waited and nothing! Waiting to hear back

THE INSTALLER DAMAGED MY DRESSER WHEN HE INSTALLED THE TV AND ALSO DAMAGED THE SIDE OF THE TV. HAVING 1 PERSON INSTALL A TV THAT LARGE IS RIDICULOUS. THE SOUND BAR WAS ALSO NOT INSTALLED TO COMPLETE THE INSTALLATION.

Very rude technician. He yelled at my mom and threatened us several times. Glad he’s out of our house. Be careful who you let into your home.

Just overall of how they went bout setting it up was a shame if I pay to have geek squad do I expected them to do not someone else