Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
I was charged to much, installer was nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for premimum mounting but only received basic mounting. I have requested a refund and spent over 15 hours trying to resolve this. Please refund the difference. I had just purchase the tv and installed cable so my tv as all set up . The installer only put the tv on the wall, did not connect or hide the wires.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation wall mount and wire management kit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was on date but the items that I had purchased never arrived, the guys didn't know about it and the refunds has not be done yet since 2 weeks and I'm paying interest for it. The guys did the work as their criteria and didn't take advice about my recommendations, at the end I had to finish the job. The wire kit never arrived and the guys didn't know about it
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad left me in the lurch.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my TV off center above the fireplace. They were unable to connect my TV! It was not operational when they left my home. They were sorry they left me with no TV. I had to hire another company to remedy this mess so I did not have to wait another week for Geek Squad Service to return and figure out why my TV did not work.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
What installation?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a ton of obnoxious correspondence from the local installers for weeks, only for two separate cancelations. Ready to return this 98" TV.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Had to redo their installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 guys came to install my 77" TV. After they installed it there was a 3"-4" gap under the TV where I had a cutout in my entertainment center. They said that it was the lowest they could get the TV. My home automation guys had to come and all they did was lower the TV on the mount - so I ended up paying twice to mount the TV.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to share your feedback with us. We appreciate the initiative. It's very important to us that we are making our customers happy. It looks like your experience has not lived up to our expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Did not hide any of the wires
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mounting looks good, but they were supposed to hide the cables in the wall and they did not do that.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your TV mounting experience. Our team at 1-800 GEEKSQUAD (800-433-5778) would appreciate a chance to ensure your service is completed to your satisfaction. I apologize for any disappointment, as I understand that service does include routing in-wall rated cables through a standard-frame wall and connecting the TV power cord to an existing, non-concealed, AC power port.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The charges for hanging a 32" TV on an existing wall mount was over 250 dollars. This was outrageous and they would offer no reduction in price. This service is not a good one!!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV only lasted 4 days without a problem now I need to wait another week for it to come in and be installed
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD BROKE MY TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE INSTALLER DAMAGED MY DRESSER WHEN HE INSTALLED THE TV AND ALSO DAMAGED THE SIDE OF THE TV. HAVING 1 PERSON INSTALL A TV THAT LARGE IS RIDICULOUS. THE SOUND BAR WAS ALSO NOT INSTALLED TO COMPLETE THE INSTALLATION.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Self installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Major problems with that TV Some good Some bad Don't like negative reports but what more can be said?
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Dissatisfied and ignored customer and
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nit happy with the way it was set up.. called to numerous Best Buy phone numbers and till this day haven’t received a call from Best Buy to fix the problem..guess they don’t care about the customer
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No show installation, no refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 6 hours and no one showed up. Was then on the phone for 1.5 hours with 5 different representatives (I’m sure all of which were recorded) to express my frustration and request compensation / re scheduling. I have STILL not been refunded and this occurred 18 days ago. And I was told I would have to pay again to re schedule. Terrible service and lack of customer support.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Holes left in my wall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer left two extra drilled holes in my wall. He never commented or provided a rationale regarding the holes which could have been prevented with more attentiveness. The holes are visible to the viewer and they will take another contractor to correct and patch. Also, we purchased a sound system with this setup and the work-order didn't have the sound installation noted. It was a pricey installation for such error. Quite unimpressive.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello ASH5 – Thank you for sharing your concerns about your recent installation with us. We’d like to discuss both the extra holes that were drilled, and the question about which services were purchased. If you did purchase an audio setup, we’d like to get that scheduled. Please give us a call at (800) BESTBUY or (800) 237-8289 and we’ll go over this with you.
Rated 2 out of 5 stars
Tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The equipment was not hooked back up and area not cleaned up
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Disappointing installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, they only sent one person to mount a 65 inch TV. I ended up having to help the tech and hold the TV which I could have easily dropped as I am a 65 year old woman. The whole process was disappointing.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
did not provide service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not provided manager was supposed to refund credit.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Pathetic job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Abominable installation coordination, scheduling and (rude) service. Established two separate dates and times and BOTH times received calls at last hour of range of arrival saying they needed to cancel! Then, rescheduled again and never showed up!!@! I am considering cancelling ALL my tech service arrangements with Best Buy.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents came 1.5 hours before their arrival window, criticized my mounting device and upsold me a different one. They were rude and condescending. I tried to report this to Best Buy several times/ways but no one calls back or follows up.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.everyone was ok. not exceptional. just ok. Service or help after installation is poor.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Did not want holes that big in wall.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big to mount. Crew was very understanding. Explained options. Very very nice guys.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friend