Customer Ratings & Reviews

Scheduled twice, took the time off twice, never showed either time. Cancelled entire order. Done with Best Buy.

TV is not hung at the center of the wall or the bed. It is a bit tilted as well. Please send a more experienced installer

Abominable installation coordination, scheduling and (rude) service. Established two separate dates and times and BOTH times received calls at last hour of range of arrival saying they needed to cancel! Then, rescheduled again and never showed up!!@! I am considering cancelling ALL my tech service arrangements with Best Buy.

everyone was ok. not exceptional. just ok. Service or help after installation is poor.

Don’t get, just get a Taskrabbit for way less and less wait

HORRIBLE!!! No Show as usual!!! I thought they may try a little harder as this was an order over 8000.00 for 7 TVs brackets and installs.

Too big to mount. Crew was very understanding. Explained options. Very very nice guys.

The equipment was not hooked back up and area not cleaned up

They did a great job. They were fast and efficient.

The TV purchased on 11/26/2021, the installation waited until 12/21/2021. However, on 01/15/2022, the 75" TCL TV I purchased at $1299.99 now sell for $999.99. It should have a price adjustment to be fair purchase. For me, it appears not to be a fair deal. The Geek Suard didn't do the assessment as we previous discussed in store.

The cost of installation was in no way worth it, installers were in and out in 15 min. Not really worth 199.95

Only half of the televisions were installed. I ordered for 4 tvs to be installed and they only installed 2, informed me that the other 2 could be installed for an additional 400.00 in cash. I needed all my tvs installed because I had a event the next day. Waited a additional 4 days to get my other tvs installed.

Appointment was cancelled without me knowing and then promised to call me to resolve issue was never followed through.. I had to install it myself.. and the 15 minutes Geek Squad could have done it, it took my husband 2 hours.. Very disappointed.. service was great in the past.. not sure why it changed

the screen is crooked, not level from the ceiling, mentioned to installer but he said it was level from the floor

Geek squad was very professional. Installed my devices expeditiously. Appreciate their professionalism.

Mounting was installed but not to all devices. Drank my beer.

The agents mounted tv and connected it to the external sound bar. However, did not completely explain various features of unit and failed to assist in connecting to various apps. This was their second visit to complete the job after I was required to run the HDMI cable myself.

The agents came 1.5 hours before their arrival window, criticized my mounting device and upsold me a different one. They were rude and condescending. I tried to report this to Best Buy several times/ways but no one calls back or follows up.

The TV was not centered and a little crooked. One of the Geek Squad guys was very rude. He didn’t have a name badge on, so I don’t know his name.

Total Tech is garbage and they have sent to 2 techs out. No one has the right equipment each time. Its 2 weeks apart for each appointment. Now its another 2 weeks and im being told that i need to supply metal screws in order for the tech to do his job. WOW BEST BUY. REALLY?