Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
I will never use Geek Squad again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They overcharged me for the size of TVs installed, did a terrible job with the wiring, damaged my floor by dragging my cabinet back and forth repeatedly, and did not seem to know how to actually cause the TVs to connect to cable or internet. I had to pay to have someone else come out and fix everything.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible - need my refund asspppppppppppppppppppppp
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Installations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not set up correctly on the wall so wires would not show. They kept telling me the things they were suppose to do was not their job. Very disappointed.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke TV and left it behind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was dropped in my driveway, damaged and installed anyway. It was then left for over a month on my wall. Two months later, I still don’t have a TV on my wall.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, they only sent one person to mount a 65 inch TV. I ended up having to help the tech and hold the TV which I could have easily dropped as I am a 65 year old woman. The whole process was disappointing.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissatisfied and ignored customer and
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nit happy with the way it was set up.. called to numerous Best Buy phone numbers and till this day haven’t received a call from Best Buy to fix the problem..guess they don’t care about the customer
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service and support!! Never use Geek Squa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible! The men I mounted the TV over the power source and bolted the TV to the mount so I could not plug TV in! I called the 800 number 5 times- only to be out on hold each time and never talk to a person. Horrible customer service!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for installation but all they did was pick up a TV. There was no TV for them to install. Very poor service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
i was supposed to get full motion mount
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.supposed to be a full motion mount, only tilts up and down not side to side which is what I was told I was getting.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to get in touch with us about this. I apologize for the mishap with the mounts. We'd be happy to assist! The quickest way to resolve this would be to be in contact with the origin store. Please connect with that local Best Buy to get that exchange started. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Horrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is all based on who comes out and does your installation. Just like every job, there are good employees and there are bad employees. After you schedule an appointment just hope and pray you get a good one.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These people did a terrible job. The TV is mounted crooked. They quite literally put a piece of Styrofoam behind it! Chromecast device which was attached to one of the TVs is missing. The man who set up the device is not available by phone. There's no easy way to reach geek squad by phone. Compared to prior experience, very disappointed!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
If I Want It Done Right I'll do it Myself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already had the mount on the wall, so the tech just had to screw the TV to the mount. Instead of using the proper size screws , he used 1" spacers with long screws, although I suggested that I could provide the proper screws. After he left, I removed the set and re-mounted it with the proper length screws.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The charges for hanging a 32" TV on an existing wall mount was over 250 dollars. This was outrageous and they would offer no reduction in price. This service is not a good one!!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman that showed up didn't even try to center it on my wall, which I didn't realize until after he left. In addition, I was told that I could pay to have my old TV removed from the home but he said that, because he was a contract employee, he didn't have the ability to charge for that. He did take the TV, but the experience was frustrating.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Never showed up with TV to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No rating as they never showed up. Very disappointed in Best Buy
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Done by a third-party installer absolutely horrible
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
TV Mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted to LOW!!! Did so without asking where to put it!! Mounted another without attaching everything!!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Lisa. Thank you for reaching out to us about this. We appreciate the feedback and are very sorry to hear about this experience. To get started, you can either connect with your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad NEVER SHOWED UP to honor my request
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service was scheduled for 04/14/21, However service technician never showed up. And my service request WAS NOT RESCHEDULED. I had to call and follow up to find out the status of my service request and request a refund ($149.99) because there was no plan for Geek Squad / Best Buy to honor my request. Very, very, very poor customer service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst experience ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They cancelled and rescheduled my installation 3 different times and never would tell me why! The person who finally came and did the install a month later did a good job. Being cancelled and having to change my schedule this many times is unacceptable!!! By far the worst experience ever!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your appointment changed multiple times is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't know. got a email stating 'Jason' was on their way. After 2 hrs no one showed up.. I called customer service, they told me they canceled my appt without informing no one was coming.. Had to make another appt for the next week. Horrible
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend