Customer Ratings & Reviews

They did a great job. They were fast and efficient.

Just overall of how they went bout setting it up was a shame if I pay to have geek squad do I expected them to do not someone else

The TV purchased on 11/26/2021, the installation waited until 12/21/2021. However, on 01/15/2022, the 75" TCL TV I purchased at $1299.99 now sell for $999.99. It should have a price adjustment to be fair purchase. For me, it appears not to be a fair deal. The Geek Suard didn't do the assessment as we previous discussed in store.

Terrible service, confirmed my appointment and then never showed up or called!! We wasted an entire day waiting for them to show up but they never did!! The worst customer service ever!!

Mounting was installed but not to all devices. Drank my beer.

Only half of the televisions were installed. I ordered for 4 tvs to be installed and they only installed 2, informed me that the other 2 could be installed for an additional 400.00 in cash. I needed all my tvs installed because I had a event the next day. Waited a additional 4 days to get my other tvs installed.

The agents mounted tv and connected it to the external sound bar. However, did not completely explain various features of unit and failed to assist in connecting to various apps. This was their second visit to complete the job after I was required to run the HDMI cable myself.

Appointment was cancelled without me knowing and then promised to call me to resolve issue was never followed through.. I had to install it myself.. and the 15 minutes Geek Squad could have done it, it took my husband 2 hours.. Very disappointed.. service was great in the past.. not sure why it changed

TV is not hung at the center of the wall or the bed. It is a bit tilted as well. Please send a more experienced installer

If I could rate ZERO I would. My purchase came with free installation. Every appt was CANCELLED. Never got installed.

Total Tech is garbage and they have sent to 2 techs out. No one has the right equipment each time. Its 2 weeks apart for each appointment. Now its another 2 weeks and im being told that i need to supply metal screws in order for the tech to do his job. WOW BEST BUY. REALLY?

Poor quality installation. Dirty job. Rude people.

Horrible communication. And never performed service after the store rescheduled twice. Very upset with company and service.

Absolutely terrible! The men I mounted the TV over the power source and bolted the TV to the mount so I could not plug TV in! I called the 800 number 5 times- only to be out on hold each time and never talk to a person. Horrible customer service!!!

The cost of installation was in no way worth it, installers were in and out in 15 min. Not really worth 199.95

They overcharged me for the size of TVs installed, did a terrible job with the wiring, damaged my floor by dragging my cabinet back and forth repeatedly, and did not seem to know how to actually cause the TVs to connect to cable or internet. I had to pay to have someone else come out and fix everything.

The crew showed up and said they could not mount the TV on our stone fireplace. I have asked for a refund of my money and cannot get a response. Be careful of the commitment they make when selling and taking your money

Horrible experience. Extremely rude worker and didn’t put the tv correctly. If TV falls Bestbuy will have to bug me a new tv. Right now on the call asking for urgent support since the tv is not sitting correctly on the mount.

I was very unhappy with the service, won't use again

Geek squad was very professional. Installed my devices expeditiously. Appreciate their professionalism.