Customer Ratings & Reviews

The Geek squad authorized installers came on time and did a great installation job. They hid the wires and the Sony 77 inch looks great, They had to bring the tv up to the second floor. They really knew what they were doing and cleaned up before leaving. Well worth the extra price of installation.

The Geek Squad was amazing. Perfect installation and setup along with easy to understand and helpful instruction. Our purchase experience via phone was outstanding and delivery was made in time to enjoy a new 65 in. screen for the Super Bowl! Kudos to all at Best Buy.

Our technicians arrived on time and were eager to set up. They were knowledgeable and professional and had great attention to detail

It was a real please having tech (Mark) in my home. He had the highest level of knowledge, professionalism, and coutesy.

Install and connected tv and DVD player. Very knowledgeable and informative.

I had already sent a commendation letter to our local Best Buy on the service provided by the Geek Squad in installing my huge TV on my existing bracket. They hooked up my TV helped me install my apps and I was up and running in no time. Thanks to my huge TV purchase, they also hauled away my old overly huge TV!!!

Good quality, sounds great and the picture is crystal clear. Easy to install and the Alexa feature is so cool

The installers made quick work of getting my 65 inch TV mounted at the desired elevated position on the wall. Connected my cable box, DVD, and ROKU and checked it out. Showed me some of the basics of the controller including how to get audio directed to the desired output device. They were respectful of the surroundings and left the place as neat as when they came. Oh yes, they came when they said they would which is much appreciated. Professionals!

The Geek squad installers are VERY professional and knowledgeable. The problem is the schedulers!!! There are not enough Geek Squad teams, the time table is too large 7AM-7PM and not narrowed until day of service. Calling Best Buy number can take hours to get some measure of satisfaction. WELL trained in telling customer I am sorry.

Shout out to the geek squad! They mounted and setup my new TV. Called several times in advance to make sure I had everything and let me know when they would be there, including a call that morning when they were headed my way. Found studs, mounted the .TV. Great job, very personable, very knowledgeable and worth every penny.

I have used them 3 times now and the service has just gotten better and better. All 3 sets of employees that delivered my items were professional, fast and they set up my products and answered all my questions without hesitation. They cleaned up after themselves- no mess left behind. They showed up on time! No delays!

The agents were very nice and mounted my tv very quickly. The mount was already up when they arrived. They plugged in the power cord and also plugged the tv into the cable box. I felt $199.00 was a lot to pay for just that. Had I known in advance that was all that would be done I would have saved that money and invested it in a more expensive tv. I am an elderly person who isn’t really tech savvy so I had several questions about the tv after the Geek Squad left. It would have been helpful if they had stayed a bit longer to explain a few things.

Installation of my 65” TV included removing my old TV and stationary mount and installing a full motion mount. The 2 installlers did an excellent job in a short amount of time. They connected my game systems and other devices. They also took the time to answer all my questions regarding my new TV. I highly recommend this service!

The guys that came to the house were timely, respectful, and thorough. They provided advice and made sure everything was good. They even took it down once to ensure my wife was happy! Highly recommend - especially with the sensitivity of TV screens nowadays. They can easily be broken, so it’s best to have experts install it in my opinion.

Extremely impressed with Geek Squad service. I feel secure now knowing my tech products are in safe, professional, knowledgeable hands. Before this service, I called my friends for referrals and usually no one knew of anyone. Luckily, I don't have to worry about that anymore. They installed my wall mounted tv in no time and made it easier for me to access my devices. Glad I made the decision to get the service! They do great work!

The two young Men who came to my home was amazing! They removed my old TV & set up my new beautiful TV in no time! They explained how to use & choose the channels! They were wonderful! Thanks Geek Squad!!

The squad put up 2 TVs for me and did a great job. Very professional and very satisfied with results. Highly recommend.

The Geek Squad was great! I even had them mount my TV at one level and after the wife saw it and disapproved, I ran out and got them before they left. They came back in and RE-MOUNTED it without showing the least bit of annoyance. Oh, and my TV is still on the wall so that's a plus. solid work.

The agent was great. I had the mount already on the wall, but was missing a key screw. Which he happened to have and he was able to complete the job. I am extremely grateful

The company they sent out was awesome. Super professional and easy to work with. Great guys did a fantastic job!