Customer Ratings & Reviews

Done by a third-party installer absolutely horrible

Wouldn't know. got a email stating 'Jason' was on their way. After 2 hrs no one showed up.. I called customer service, they told me they canceled my appt without informing no one was coming.. Had to make another appt for the next week. Horrible

the screen is crooked, not level from the ceiling, mentioned to installer but he said it was level from the floor

Horrible experience with the sett up/instillation but went to the store with complaint and it was handled wonderfully.

Poor service. Extremely unhappy. Dishonest. I was told they’d take care of the huge error they made but they dropped that ball. Ridiculous where they mounted my TV. And sadly they didn’t live up to their word. Buyer beware.

I already had the mount on the wall, so the tech just had to screw the TV to the mount. Instead of using the proper size screws , he used 1" spacers with long screws, although I suggested that I could provide the proper screws. After he left, I removed the set and re-mounted it with the proper length screws.

TV is tilted backwards in the stand, not straight up.

Geek Squad is all based on who comes out and does your installation. Just like every job, there are good employees and there are bad employees. After you schedule an appointment just hope and pray you get a good one.

The squad was friendly, professional but the wall was thoroughly damaged afterwards.

These people did a terrible job. The TV is mounted crooked. They quite literally put a piece of Styrofoam behind it! Chromecast device which was attached to one of the TVs is missing. The man who set up the device is not available by phone. There's no easy way to reach geek squad by phone. Compared to prior experience, very disappointed!

Tv is great. I’m not happy with mounting. It’s not working right. Geek sqad try to cancel on me every time I scheduled with them. I the phone call on the day of service saying we won’t be able to make it. It happened twice

Terrible. Installer was untrained and unsupervised. He leaned on an obviously fragile glass shelf and the predictable happened. Nearly $2000.00 in damages and several months to accomplish by way of Best Buy’s insurance processed.

They didn’t end up mounting and just left the tv because they said it needed another support beam. Never came back to do the installation. Will be happy to revise review when they finish the work.

supposed to be a full motion mount, only tilts up and down not side to side which is what I was told I was getting.

My order is NOT completed - the installer has never returned with a part he said was needed, and the Best Buy department has had me waiting 12 hours today for a No Show installer and wants to schedule me for Another appointment on April 15 - We have been waiting Over 3 weeks to have our installation completed

The gentleman that showed up didn't even try to center it on my wall, which I didn't realize until after he left. In addition, I was told that I could pay to have my old TV removed from the home but he said that, because he was a contract employee, he didn't have the ability to charge for that. He did take the TV, but the experience was frustrating.

The absolute worst. Scheduled twice for installation. Each time was a 8 hour window and both times- no show. So I wasted 16 hours waiting for this. Asked for a specific time to be scheduled and they said i would have to do another 8 hour window so I canceled the entire order.

The service was never completed, the provider didn't bother to call or show up, 2 consecutive days. We waited over 5 hours.

Had an appointment set up for tv installation and have been a premium member with Geek squad. Finally utilize the service and know one showed up. If I had not called we would not have received any communication about the cancelled appointment. My son missed a full days work to make the appointment work for nothing.

They won’t cut into your walls yet you purchase a $5000 television that sits so flush that no wires can go behind, so you are just paying to have someone drill 6 screws Into your wall. Hire a real Installer