Customer Ratings & Reviews

My service was scheduled for 04/14/21, However service technician never showed up. And my service request WAS NOT RESCHEDULED. I had to call and follow up to find out the status of my service request and request a refund ($149.99) because there was no plan for Geek Squad / Best Buy to honor my request. Very, very, very poor customer service.

Mounted to LOW!!! Did so without asking where to put it!! Mounted another without attaching everything!!

Told the agent to mount it way lower than he decided to mount it. Poor service

They cancelled and rescheduled my installation 3 different times and never would tell me why! The person who finally came and did the install a month later did a good job. Being cancelled and having to change my schedule this many times is unacceptable!!! By far the worst experience ever!!!

Bad job at mounting the hardware. When I tried to call them back for help, they ghosted me. I don't recommend purchasing this service. I received it for free through the total tech membership and still wouldn't recommend it. I ended up cancelling another order for the same TV (65" LG C1) and same mounting service.

Do it yourself!!! Crooked as the day is long!!! Literally at the end of my driveway complaining that the sidewalk wasn't shoveled???? There is NO sidewalk!!!! I live in the countryside!!!?!? Duh?

Tv mounted was crooked and had to come back out second time and it was a much better service from the other guys.

Geek squad brought my TV but it was broken. The installed it before we noticed it was broken. They didn’t level it or even Center it in the room which made no sense ..Do it yourself is what I would recommend

I’ve never been so unhappy with a service in my whole life. If I could give it negative 5 stars I would.

This package includes full setup, mount, mounting. The crew removed my old TV from the existing mount, put the new TV on the existing mount and claimed they could do no more due to "firecode." regardless, I paid for services and mountbthatbIbdid not receive. I should receive credit for all the stuff including mount that was not done or needed.

Gave one star bc if the difficulty trying to get my order completed. The delivery guys never confirmed and the date wasn’t set until mid morning by that time i was already gone to work. It took two weeks to get this order completed.

Was told that this service would allow me to have my cords behind my wall. That was false. The contractor who came in put my TVs up said the don’t do that unless I ordered special parts. I was not communicated that from the best but person who sold me the program.

Was told that this service would allow me to have my cords behind my wall. That was false. The contractor who came in put my TVs up said the don’t do that unless I ordered special parts. I was not communicated that from the best but person who sold me the program.

Install group unable to fix issues with the TV timing out nor were they able to properly program the remote.

The Geek Squad mounted my TV to the wall they were quick and I was very satisfied

I thought I paid for premium but they didn't do anything. they came and put it on the wall and go. they asked more money to hide wire. paid 200 for nothing. I was so disappointed.

Took three appointments. First guy came alone (2 persons required). Second appt. waited all day; nobody came. Also received confusing email about order being cancelled.

Very bad experience on delivery so exited to receive my new tv and close to $3000 with Best Buy for it but the installation guy was so rude

The installation, despite having an outlet to conceal wires, falls short of satisfaction. The back view appears messy, and there exists a substantial gap between the mount and the TV.

Haven't been able to utilize the streaming portion as yet.