Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek squad installer left much to be desired.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Installer was untrained and unsupervised. He leaned on an obviously fragile glass shelf and the predictable happened. Nearly $2000.00 in damages and several months to accomplish by way of Best Buy’s insurance processed.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy with mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great. I’m not happy with mounting. It’s not working right. Geek sqad try to cancel on me every time I scheduled with them. I the phone call on the day of service saying we won’t be able to make it. It happened twice
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience, job still not done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to make three appointments to get everything completed and it’s still not done. I was told for my second appointment that I would not be charged, and then was told when they were at my house, they were going to have to charge me something.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Fair service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not understand the product used to mount TV. Told me I could not use mount he was wrong. Different tech got it up.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
A very sad looking mess of wires. Hate it!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m extremely upset that my TV was mounted on the wall and all the wires are zip tied and plugged into the $200 power strip they sold me that has ports that are unusable. They’re dead. So not only is it hard to get to and looks atrocious but it’s a waste of my money. I’m extremely unhappy. No one would come back and fix it. Yet I paid for geek squad for like a year. It’s a mess.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Getting a new TV mounted should be exciting and fun, but it sounds like things didn’t go to plan with your service. If your new products aren’t working correctly, we would recommend reaching out to speak to an Agent at (800) GEEK-SQUAD or (800) 433-5778 about what options may be available going forward.
Rated 1 out of 5 stars
Damaged wall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the actual TV install went ok.. but the tech drilled an extra hole on a mistake and partial hole on another mistake.. when I bought it to his attention. I was told I can space that up... I think it should be repaired and repainted by the team who made the mistake.. mistakes happen but you should own up to them
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers are contracted and the one who provided the most recent service did not measure up to the prior installers.
No, I would not recommend this to a friendRated 2 out of 5 stars
TV Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't been able to utilize the streaming portion as yet.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Save Your Money and Hire a real professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They won’t cut into your walls yet you purchase a $5000 television that sits so flush that no wires can go behind, so you are just paying to have someone drill 6 screws Into your wall. Hire a real Installer
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Only one installer for a 65" TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 installer came for the job of a 65" TV and I had to carry the TV with him up the stairs so it doesnt fall. I also had to support him in lifting it to the wall. I feel cheated as I paid a full price for half the job.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our Geek Squad installers should be more than capable of handling your TV like it were their own, and I'm sorry to hear you had to help out on a couple different occasions. The customer shouldn't have to lift a finger, so to speak, and I'd have to ask you to call us at www.geeksquad.com/chat, to speak with a specialist today.
I realize we cannot erase the past, but I know our Agents are capable of looking to the future and lending a helping hand!
Rated 1 out of 5 stars
Such a hassle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave one star bc if the difficulty trying to get my order completed. The delivery guys never confirmed and the date wasn’t set until mid morning by that time i was already gone to work. It took two weeks to get this order completed.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Quick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It needs to be higher up mounted to low!I wanted to but decorations under nearf
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Clueless installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy used a third party to install the TV. The gentleman who showed up admitted that he was a home security system installer and had no idea how to hang a TV. Needless to say, our wall is damaged due to his lack of knowledge. He didn't offer to repair.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Don’t waste your money on Geek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $200 to have Geek Squad install and connect my new Sony HD TV. They could not figure out how to properly connect to my Sony Sound bar. Now need to manually or use 2 nd remote each time I turn on TV or I will get no sound Waste of money
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when your appointment doesn't go as planned. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Unfortunate experience with Best Buy and Geek squa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible communication. And never performed service after the store rescheduled twice. Very upset with company and service.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad SUCKS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do it yourself!!! Crooked as the day is long!!! Literally at the end of my driveway complaining that the sidewalk wasn't shoveled???? There is NO sidewalk!!!! I live in the countryside!!!?!? Duh?
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Drilled through wall into other bedeoom.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever. Didnt knwo what they were doung. Ruined the wall in another room by drilling right through. They also installed the tvs in wring place and too high. They didnt lnow what they were doing.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
COMPLETE FAILURE. SCAMMED!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could rate ZERO I would. My purchase came with free installation. Every appt was CANCELLED. Never got installed.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer refused to mount TV because he felt it would not fit corner area. In the end the TV did fit after I had to install it in the same place on my own. Bottom line, tech installers should not dictate where we want our purchased items in our home. Customer service Get a clue
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted the TV off center. Did not hook up cable box or any devices. They were rushed and curt. I have never had such poor service from Best Buy. It makes me want to cancel my total tech subscription. There is no star rating low enough for this service
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friend