Customer Ratings & Reviews

I have had to make three appointments to get everything completed and it’s still not done. I was told for my second appointment that I would not be charged, and then was told when they were at my house, they were going to have to charge me something.

It seemed ok when they finished? But now there are wires hanging down and the cable remote only works if close to the tv! If possible I would like to have Best Buy come back out to take care of these issues.

My new homes floor was scratched. Geek Squad Mgr never called me back. I've tried reaching him several times. Mounting bracket didn't work. Returned everything. Best Buy is not prepared for 98" TV's.

I bought this TV for my elderly mother and geek squad did an awful job. The wires are not hidden even though best buy recommended a "in wall rated hdmi cable. They hung it off center and if they had used a level, it's really easy to see that it's CROOKED! Tried to rectify the situation with best buy, but the children they hire had no interest in helping me.

the actual TV install went ok.. but the tech drilled an extra hole on a mistake and partial hole on another mistake.. when I bought it to his attention. I was told I can space that up... I think it should be repaired and repainted by the team who made the mistake.. mistakes happen but you should own up to them

Best Buy used a third party to install the TV. The gentleman who showed up admitted that he was a home security system installer and had no idea how to hang a TV. Needless to say, our wall is damaged due to his lack of knowledge. He didn't offer to repair.

Only half of the purchased installation, for 1 television, was completed. Installation rescheduled by Best Buy/Geek squad, 4 times. Installation still not complete. It's been close to a month since the installation began.

Agents was friendly but one thing I need to report to geeks quad they forgot to install the back cover of the tv they just ask to save it how come we paid $249 and forgot to install the whole thing

I’m extremely upset that my TV was mounted on the wall and all the wires are zip tied and plugged into the $200 power strip they sold me that has ports that are unusable. They’re dead. So not only is it hard to get to and looks atrocious but it’s a waste of my money. I’m extremely unhappy. No one would come back and fix it. Yet I paid for geek squad for like a year. It’s a mess.

It needs to be higher up mounted to low!I wanted to but decorations under nearf

Did not understand the product used to mount TV. Told me I could not use mount he was wrong. Different tech got it up.

Purchased on 4/28, now 5/24, Best Buy still has not delivered. Multiple cancellations and 3 no call/no shows after confirming that morning and wasting vacation days.

It took you guys three tries to even make it to our house. Cancelled appointments without letting us know. And, when the "expert" finally came out, he was by himself and needed a lot of help from us.

The agents mounted the TV off center. Did not hook up cable box or any devices. They were rushed and curt. I have never had such poor service from Best Buy. It makes me want to cancel my total tech subscription. There is no star rating low enough for this service

Installers are contracted and the one who provided the most recent service did not measure up to the prior installers.

Installer refused to mount TV because he felt it would not fit corner area. In the end the TV did fit after I had to install it in the same place on my own. Bottom line, tech installers should not dictate where we want our purchased items in our home. Customer service Get a clue

Worst ever. Didnt knwo what they were doung. Ruined the wall in another room by drilling right through. They also installed the tvs in wring place and too high. They didnt lnow what they were doing.

I didn’t set up my TV correctly. They let the mess all through my TV area.

Only 1 installer came for the job of a 65" TV and I had to carry the TV with him up the stairs so it doesnt fall. I also had to support him in lifting it to the wall. I feel cheated as I paid a full price for half the job.

After being told that the installation could be done by a crew of four when I called in and book the installation. The crew that came out said that they couldn't do it.