Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Do not buy this tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can not recommend this product. Within 4 days of spending almost &2k for this tv we had it replaced because of issues with the screen freezing and going dark . The only way to rid the problem was to reboot . They replaced it but the same thing is happening.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
never showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came to the wrong address and had the wrong phone number. i had gone in the store to update my account and they still got it wrong. never had it installed
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your money on Geek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $200 to have Geek Squad install and connect my new Sony HD TV. They could not figure out how to properly connect to my Sony Sound bar. Now need to manually or use 2 nd remote each time I turn on TV or I will get no sound Waste of money
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when your appointment doesn't go as planned. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Wasn't expecting this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The individuals was nice but didn't install the TV with the correct height and positioning I requested. Had to contact geek squad 3 times after they cancel the redo. My TV is still mounted incorrectly.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service agent did not install the TV & bracket as indicated, and we have had to reschedule the w we service two times, still to no satisfaction.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my tv and wouldn’t connect to my soundbar. The tv is extremely loose and wobbly I’ve have multiple tvs mounted by Best Buy and they are never this loose. I’m afraid it’s gonna fall
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Felt robbed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.guys were fast and efficient, my issue was 250$ for 10 minutes of work. Had issues even narrowing down arrival time. gave me a 12 hour window and 9 hours into it a 10 minute warning.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After multiple attempts and no call and no show I finally gave up on having our new 75" TV installed by Best Buy. We reached out to another electronic store to have our TV mounted.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy Campers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first I would have given a 5 star rating. However, my husband found that the tv was not mounted correctly and would have eventually fallen off the wall. This would have caused damage to not only the tv but the console beneath it. We were not happy campers.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait for almost a month and a week to get tv installed. Had to schedule three times due to the person connecting it canceling for whatever reason they wanted to come up with. Very disappointed with their performance. Left the room dirty. Will definitely not go thru that again.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed with Jassandra’s attitude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Usually I get a set of Two techs to install a tv(I got two other installed tv) but this time came just one, she couldn’t do the job, she told me to buy a different item and to call her back, I did so, but she did not call me back.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mounted my TV a year ago and now it is crooked. It wasn't mounted to the wall securely enough for a 77 inch TV. Don't really want to pay $250 each year to have it remounted. Kind of pricy.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Lied about using full motion mounts on fireplace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my tv and it wasnt were i really wanted it to be.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
No tilt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Mount does not have tilt capability. Yet is listed as universal.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Worst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I guess my payment I paid included poor customer service because that’s what I received. I never came across a manager (Johnathan) who insulted me about my sound system being too old. Mind you, that appliance had nothing to do with the TV amount install. Never apologized just tried to sell me more merchandise. Shameful.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad= pathetic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you have one task to complete (mounting a TV on the wall) and fail (IT WAS MOUNTED CROOKED IN SPITE OF THE FACT THAT THE MOUNTING HAD A LEVEL BUILT IN) the only word that comes to mind is pathetic. Do yourself a favor and do not buy a "membership" to geek squad. You will regret it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we paid to have our tv placed over our fireplace, they didn't even center it. never will i pay for someone to mess this up more than I can for free.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Wanted to get in and out quickly. Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave very little instruction Remote seems very cheap with limited functions. Samsung problem
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dis good with mounting but didnt set the remotes up right...
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts with us. While we're happy to hear the mounting went well, a half job is almost always guaranteed to leave one unhappy and we regret that your service was not completed to your expectations. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Nice guy but disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer ruined one of the cords. Bent the plugin in half and broke it. Left 2 cords unhidden even with the wall outlet hider i bought. And install too way too long. Very disappointed
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend