Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Very disappointed with Jassandra’s attitude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Usually I get a set of Two techs to install a tv(I got two other installed tv) but this time came just one, she couldn’t do the job, she told me to buy a different item and to call her back, I did so, but she did not call me back.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasn't expecting this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The individuals was nice but didn't install the TV with the correct height and positioning I requested. Had to contact geek squad 3 times after they cancel the redo. My TV is still mounted incorrectly.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
did not provide service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not provided manager was supposed to refund credit.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Customer Service Ever From Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad subcontracts installation to Installs, Inc. They in turn subcontract out to local subcontractors. So, in effect, you are not hiring Best Buy, Geek Squad, Installs, Inc. It's a bit of a gamble who will show up to install the product. Best Buy who owns Geek Squad takes no responsibility. Huge nightmare.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your feedback with us regarding your TV mounting service. I can imagine how important it would be to me to get any installation concerns resolved in a timely manner, and apologize for any frustration. The in-home support team at 1-800 GEEKSQUAD (800-433-5778) will be happy to help with any questions around your service. If the service was purchased through a local Best Buy, you may also wish to speak directly to a store manager.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service agent did not install the TV & bracket as indicated, and we have had to reschedule the w we service two times, still to no satisfaction.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my tv and wouldn’t connect to my soundbar. The tv is extremely loose and wobbly I’ve have multiple tvs mounted by Best Buy and they are never this loose. I’m afraid it’s gonna fall
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television was not mounted as was told the mount we had would not work. Paid for this service a second time and was told by geek squad member that it would have worked. requested refund for first service visit for soundbar mounting and television mounting.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 4/28, now 5/24, Best Buy still has not delivered. Multiple cancellations and 3 no call/no shows after confirming that morning and wasting vacation days.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Second time a charm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv mounted was crooked and had to come back out second time and it was a much better service from the other guys.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Felt robbed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.guys were fast and efficient, my issue was 250$ for 10 minutes of work. Had issues even narrowing down arrival time. gave me a 12 hour window and 9 hours into it a 10 minute warning.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged $200 for less than 1 hour's work. There was no instruction and the TV stopped working several hours later. I had to have Geek Squad send a qualified tech to fix it. The TV was unusable for about to days. The new tech was excellent.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to let us know about your experience. Having your TV go out is never a good time, especially for several days. We're very glad to hear that the second tech was able to get everything resolved. We apologize for the inconvenience of having your TV be out of commission for several days. We hope we can have another opportunity to assist you in the future and earn your trust back.
Rated 2 out of 5 stars
Not a good job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hangs loose and not level. The sound bar underneath is also wabbly.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
GEEK SQUAD DID IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE TV IS NOT CENTER ON THE WALL. WANT CAN BE DONE NOW?
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv INSTALL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The squad was friendly, professional but the wall was thoroughly damaged afterwards.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After multiple attempts and no call and no show I finally gave up on having our new 75" TV installed by Best Buy. We reached out to another electronic store to have our TV mounted.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was good but arrival time was not good .. it way passed my appointment time.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Not worth the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mounted my TV a year ago and now it is crooked. It wasn't mounted to the wall securely enough for a 77 inch TV. Don't really want to pay $250 each year to have it remounted. Kind of pricy.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst thing I’ve ever paid for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never been so unhappy with a service in my whole life. If I could give it negative 5 stars I would.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
I didn’t like the JOB at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like how they just left the cords showing after the hung my tv on the living room wall
This review is from Basic TV Mounting - 55" and Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. I apologize for the disappointment as this is not the kind of service we aim to provide. It's always frustrating when an appointment is not up to standards. I completely agree that cord management is incredibly important and is vital to a great looking setup. We hope that you will give us the chance to make it right by giving us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Challenges..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install group unable to fix issues with the TV timing out nor were they able to properly program the remote.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend