Customer Ratings & Reviews

I could not believe the BS. Paid for no hassle and wound up with excuse after excuse why it could not be done. I wound up doing myself, what a waste. I don’t recommend this service.

Geek Squad did not install the TV -- a third party vendor did. And now, I have to call the Geek Squad to come and finish the installation by configuring the TV to accept my DVD and gaming box.

THE TV IS NOT CENTER ON THE WALL. WANT CAN BE DONE NOW?

Television was not mounted as was told the mount we had would not work. Paid for this service a second time and was told by geek squad member that it would have worked. requested refund for first service visit for soundbar mounting and television mounting.

Best buy Geek Squad is a huge scam - They literally hired a Task Rabbit to do the work of TV mounting for me. Just go to Task Rabbit

Hangs loose and not level. The sound bar underneath is also wabbly.

Geek Squad no-showed my appointment for today and I had to contact them to reschedule and after an hour and a half on the phone with customer service, decided to cancel the service and Total Tech membership.

Geek Squad subcontracts installation to Installs, Inc. They in turn subcontract out to local subcontractors. So, in effect, you are not hiring Best Buy, Geek Squad, Installs, Inc. It's a bit of a gamble who will show up to install the product. Best Buy who owns Geek Squad takes no responsibility. Huge nightmare.

I thought using geek squad would not have the wire showing. Thats why I paid more

Service was good but arrival time was not good .. it way passed my appointment time.

The agents have been out 5 times and neither one of my TVs is set up or programmed (and I have been paying each time for Geek Squad to do so). Horrible service. Never buying from Best Buy again after this

Didn't show up 3 times to install. Terrible service. I've been a loyal customer for years

No one showed up the morning of service, received a call at 11:30 to say no one was coming. I was rescheduled for a week later so I canceled the work went back to store for a refund..

My appointment was on 11 November between 7am and 1pm. No one showed up or bothered to call me and I took a day off of work for this install. I have been on hold all day trying to reach someone in the Geekquad. I got a live voice at 6:15pm and was ammediatly disconnected. I called back and still on hold with no explanation.

I was charged $200 for less than 1 hour's work. There was no instruction and the TV stopped working several hours later. I had to have Geek Squad send a qualified tech to fix it. The TV was unusable for about to days. The new tech was excellent.

Didn't tighten screws in mounting bracket, didn't leave paperwork even when asked. Called to have the job done right, both times an appointment was made and they didn't show up or even call both times. All together a bad experience. Very unacceptable transaction.

Installed TV but tilted forward, alignment off both vertically and horizontally, and one mounting screw was stripped and so loose it could be removed by hand without a screwdriver. Partially corrected by home owner.

I didn’t like how they just left the cords showing after the hung my tv on the living room wall

I don't even know where to start from. They have the worst service. I order for their service twice and both time they got my order wrong so I had ro cancel and install and mount my products on my own smh. This was first time using them and never again. Paid for a service a month ahead just for it not to be done.

They mounted my TV alright, but don't appreciate "where do you come from question?"...it was very unnecessary. They didn't hook up the speaker, because I can tell they were uncomfortable. I hooked my speaker by my self and it works. They told me the speaker was not compatible with the TV. I need a refund for the speaker installation.