Customer Ratings & Reviews

Best Buy never came out for the install I scheduled, never called/emailed/texted to tell why or reschedule. On top of this, I continually got a charge held on my credit card every week

Only hung one TV and one sound bar. We paid for three. They didn’t seem to know how to mount anything. One bolt broke. So I hope tv stays on the wall. Took about 4 hrs. For one tv. Didn’t give any basic instructions about tv or sound bar. Overall I think one star is generous.

Horrible installation experience. The tech installed the TV incorrectly & didn't connect the audio system correctly, so spent thousands for a non-working TV. Very disappointed, especially since they rescheduled the install by a month.

the guy damaged my wall and I still need it mounted after the wall is fixed I've had nothing but trouble with best buy over the years and I will never buy anything from them ever again the products they sell are crap they don't last

Charged $200 service fee and the technician would only plug my Internet cable into the TV after installing the wall mount (was told Geek Squad permits technicians to only plug in 1 cable). Don't waste your money! The technician was in my house for 12 minutes. I'd like to paid $200 for 12 minutes of work too!

I paid $200 plus dollars to have someone from Best Buy deliver and install. The tech gets here with no help. I had to not only pay for the service but also help him lift and hold the television for installation. Totally unacceptable.

Best Buy installation team is terrible. I used two different crews . They cannot hang a TV straight. It’s a complete waste of money hire somebody else to do it do not use Best Buy.

Best Buy charged me for a service that was never provided. I cannot believe the unwillingness of customer service to accept that the service was not provided- I should know if the TV was hung or not. And it wasn’t. I would give this zero stars if I could.

The guys that came out where ok to be fair. But this wasn’t a mounting installation. It was labeled that to get an experienced two-man crew out to install my hue lights that FOUR other Geek Squad crews couldn’t do properly (to finish what ended up being a two yr project!).

I was called the night before and told they could not complete the service. I cancelled the service they could not do and rescheduled with the best buy for business but they still charged me 250 and will not return my messages for this irrelevant charge.

Horrible Running very late Not seems know what they are doing Will never make purchase from Best Buy again Ruined the day

Was not happy today with Geek Squad technician name Ceasor not friendly was asking questions why I am using Firestick lol that's not his business why I am using Firestick. He told me don't use Firestick it will slow down tv, nothing to do with Firestick to slow down tv.

The install itself was great and the total tech member was very nice, however he lied about the charge and told me it was $0 because I was a total tech member. I was not only charged, but OVER CHARGED and did not even receive the total tech benefit price.

IT WAS A THIRD PARITY CAME OUT. NOT THE WILL BEST BUY PEOPLE.

The most awful and unprofecional job for whole my life . They instal my TV on the wall unevenly oblique. They lost and removed mehanism what unblock TV from wall mounter frame and now it is not posible to take off the wall TV at all.

Geek squad did not show up twice and eventually sent a 3rd party contractor to mount my TV The contractor was not able to install the power extension kit because it didn’t have the right tools however the person was very nice and did a job with the tools he did have. Not satisfied with the geek squad service

The wires and other equipment attached to the back of the tv we’re not attached correctly. All of the equipment and wires fell off the back an hour after the geek squad left. Shoddy hook up and I’ll never use that technician again.

Did not complete the mounting service but charged me any way.

The agent cut large holes in my wall for running wire could not run wire then pretended they would fix only to say they aren’t responsible if they can’t run wire. The hole is as big as a wall clock.I have to now spend more money to repair 2 room walls. Very disappointed!

I was not happy with the service I received for this request. The damage to my residence, the Constance rescheduling to have my TV mounted and failure working with customer service. Normally I have no issues with the service by Geek Squad on prior service calls.