Customer Ratings & Reviews

I’ve been promised SEVERAL times that someone would contact me with an appointment to come straighten out this horrible mess. The promises are EMPTY!! Absolutely NO contact!!!!!

they nevertouched my tv cause they should of taken tv down,to put my lights i bought behind there.he did not even know how to hook lights up keep telling me they have a short in them.so before I send them back i hooked them up they work perfect..so now I am still waiting to hear back from a supervisor its been 2 weeks now.

Never took place. The installation was farmed out to another group that was not experienced with mounting to metal studs. Best Buy knew of this and someone dropped the ball. The crew that was sent out to install a similar tv mount, three weeks before, didn’t have any problem

Charged me for specialized mounting over a fireplace, even though it was a fake fireplace and didn’t require any specialized anchors or extra work

Agents broke the mount on my existing perfectly good sound bar making it impossible to attach to my new TV. Had to buy a new sound bar which wasn't in the budget. And the new sound bar is pathetic.

They never mounted my TV, they just dropped it off and left. I told them I had paid for mounting, and they looking me in the eyes and said, "no you didn't". I had to wait a month for multiple friends to come over to help install it since it was so large.

The first agent was a disaster ,,the second appointment was a no show the 3rd was ok

The gentleman that mounted the tv did so with either the mounting frame being faulty or was hung incorrectly. In order for the tv to set properly one has to puch down on one side

We did not purchase this item. The installers were not given this item to mount. There had been a tentative order if we needed the sound bar. We did not. Best Buy has been notified but has chosen to ignore our questions.

Has been a hassle from the start, the tech are nice but dealing with best buy geek squad in general no bueno.

I had to unmount my own tv that was being replaced, drive to a store in another state to pick it up to try to make it back to my house before they did to mount it. And they no called no showed. Worst experience ever!!

They came and install and removed our old mount and they didn’t leave it. So I called them and said the manager will call and solve the problem but I haven’t heard from them

If geek squad comes out to your house and does the insulation and everything will go well but somehow I ended up with a third-party and they screwed everything up. Everything is quiet coming to my house I don’t want it.

The installation was slow, disjointed and seem to have been a burden on the installation team.The most disappointing part was the need to ask for basic item in the install.( to set the arm fold correctly)(to install the other components of the home theater to the set) They seemed to be distracted and had other items of greater interest.

Worst customer service ever I will never do business with best buy again

Service was NOT completed as I was told that it would be.

We still need a premium mount as installer Was incapable of doing it in the master bedroom.

A terrible service was provided, i was trick and they failed to do the service they sold to me

I had an appointment for mounting my tv, didn’t show up, didn’t even call me to let me know. After my appointment I call customer Service really mad, for what has happened. Told me that I manager will call me later. Called again and same thing. Manager will call you later, and I’m still waiting for his call. I never received any apologize from nobody.

Agents mounted my TV and did nothing else. They weren’t even going to take my trash boxes with them when they were leaving. They didn’t hide my wires with the wall covers I bought. And they left nuts and bolts from the previous mount that I had to replace laying about. Very disappointing crew.