Customer Ratings & Reviews

I had an appointment for mounting my tv, didn’t show up, didn’t even call me to let me know. After my appointment I call customer Service really mad, for what has happened. Told me that I manager will call me later. Called again and same thing. Manager will call you later, and I’m still waiting for his call. I never received any apologize from nobody.

We did not purchase this item. The installers were not given this item to mount. There had been a tentative order if we needed the sound bar. We did not. Best Buy has been notified but has chosen to ignore our questions.

I’ve been promised SEVERAL times that someone would contact me with an appointment to come straighten out this horrible mess. The promises are EMPTY!! Absolutely NO contact!!!!!

They never mounted my TV, they just dropped it off and left. I told them I had paid for mounting, and they looking me in the eyes and said, "no you didn't". I had to wait a month for multiple friends to come over to help install it since it was so large.

Disappointed about the company. Techs that came out that did install were great, but we had paid for additional service and somehow it was lost in the shuffle and we were charged again $150...Spoke to Manger and he stated nothing he could do...What's the point of being a Manger if you cannot do anything for your customer who just spent $4,000 dollars in the store..

Agents mounted my TV and did nothing else. They weren’t even going to take my trash boxes with them when they were leaving. They didn’t hide my wires with the wall covers I bought. And they left nuts and bolts from the previous mount that I had to replace laying about. Very disappointing crew.

I have had four appointments so far and I do not have my sound system installed. Calling to get someone to talk to can take over an hour I. The phone. The problems with this mounting have caused me to lose sleep and weight. This has gone on for weeks. Abdolutely terrible experience

Service was NOT completed as I was told that it would be.

Tech called in the morning @ 8:30am stating that he was short a person, he needed two people to do the job. Then calls me @2:30pm stating wasn’t going to come cause he was still short staff. I ask to reschedule. He said he’ll call me back never did. Best Buy return some of my money Back. I’m going today resolve this issue.

I have been trying to get an install completed since May and my order keeps getting cancel with no heads up or any notice. I’m starting to really regretting purchasing this service.

Agents broke the mount on my existing perfectly good sound bar making it impossible to attach to my new TV. Had to buy a new sound bar which wasn't in the budget. And the new sound bar is pathetic.

This was horrible. Only one tech showed up. I had to help him hang it on the wall mount, and I am only 5’4”. He used the wrong hardware and my husband had to redo it. He could not even hook it up and program it to the new receiver we bought for it. It was bad.

I had to unmount my own tv that was being replaced, drive to a store in another state to pick it up to try to make it back to my house before they did to mount it. And they no called no showed. Worst experience ever!!

If geek squad comes out to your house and does the insulation and everything will go well but somehow I ended up with a third-party and they screwed everything up. Everything is quiet coming to my house I don’t want it.

The agent tried selling his own service's and products and spent over an hour at my house for a service that literally only took about 15mins. I would never contact Best Buy for premium mounting or anything other services.

Very disappointed with the mounting of my TV. The contractor left the wires dangling from the TV and hanging down the wall. This defeats the purpose of mounting the TV. Much better experience with the Geek squad. Best Buy, please stop subcontracting out your work.

Didn't show up 3 times to install. Terrible service. I've been a loyal customer for years

It was suggested that I buy the premium mount service for my existing tv i the living room and that it would be nicer because the cables would not be visable. Well, the tech mentioned that that wouldn't work and that it would be better this way. I really didn't understand, but was disappointed. I would actually like the difference credited to my account.

Worst service I’ve ever had. Canceled my appointment twice without showing up. After waiting over a month to get tv installed . I cancelled and called a handyman. Then they charged me 38.00 to a tv up that didn’t fit.

It sucked ... They rushed through the Installation, didn't explain anything, and didn't make sure that all the other devices were hooked up and working. I am requesting full refund for the inconvenience of everything and the unprofessional customer experience.