Customer Ratings & Reviews

The guy was really polite, but he showed up and said sorry we don’t install this TV rack and then left.

This was horrible. Only one tech showed up. I had to help him hang it on the wall mount, and I am only 5’4”. He used the wrong hardware and my husband had to redo it. He could not even hook it up and program it to the new receiver we bought for it. It was bad.

Worst service I’ve ever had. Canceled my appointment twice without showing up. After waiting over a month to get tv installed . I cancelled and called a handyman. Then they charged me 38.00 to a tv up that didn’t fit.

It didn't get delivered to the correct address, and they did not show up. After repeated problems, I drove and bought one at a Best Buy, drove it to my parents, and installed it myself.

Not information me on whats going on my order. Wouldn't want to buy another tv from best buy

I have been trying to get an install completed since May and my order keeps getting cancel with no heads up or any notice. I’m starting to really regretting purchasing this service.

Disappointed about the company. Techs that came out that did install were great, but we had paid for additional service and somehow it was lost in the shuffle and we were charged again $150...Spoke to Manger and he stated nothing he could do...What's the point of being a Manger if you cannot do anything for your customer who just spent $4,000 dollars in the store..

I have had four appointments so far and I do not have my sound system installed. Calling to get someone to talk to can take over an hour I. The phone. The problems with this mounting have caused me to lose sleep and weight. This has gone on for weeks. Abdolutely terrible experience

Tech called in the morning @ 8:30am stating that he was short a person, he needed two people to do the job. Then calls me @2:30pm stating wasn’t going to come cause he was still short staff. I ask to reschedule. He said he’ll call me back never did. Best Buy return some of my money Back. I’m going today resolve this issue.

Never happened. They canceled twice and I return the TV.

Set up appointment to have tv mounted above fireplace. Was quoted a price and purchased. They called the day before installation and added a $150 to price. Cancelled order.

The salesperson said the stand would be delivered with the TV. As we were trying to get the TV delivered, we found out the stand WASNT EVEN IN STOCK!!! Salesperson NEVER Told us that!!! I would NEVER Recommend your store to anyone!

I was not able to be there for the install so had my nephew there who didnt pay attention to them installing the mount and tv. They mounted uneven and crooked. Horrible job. Make sure to be there so they correctly install if you use this service

Terrible job. Damaged my stone fireplace. BB will end up losing very long term customer if they don’t make this right. Total disaster. What is going on at BB?

I requested to have the box taken and your team told me that I should keep it for 2 weeks . I been calling and calling and not they are saying they won’t pick it up !

Very disappointed with the mounting of my TV. The contractor left the wires dangling from the TV and hanging down the wall. This defeats the purpose of mounting the TV. Much better experience with the Geek squad. Best Buy, please stop subcontracting out your work.

If I could leave a negative star I would. The people they subcontracted this out to didn’t show up or call two straight appointments.

Very unprofessional service. The technician was in a hurry and did not answer any questions. The technician was very dismissive of my concerns

This install was no good 3rd party came out to install and they put holes in my walls that still haven't been fixed . also the tv and speaker fell down. The geek squad came out and re mounted the tv & speaker but my walls were never fixed .

The agent tried selling his own service's and products and spent over an hour at my house for a service that literally only took about 15mins. I would never contact Best Buy for premium mounting or anything other services.