Customer Ratings & Reviews

No-show! BestBuy’s response? Here’s a $25 gift card for your troubles. I missed 2 days of work waiting for your guys! Best buy, you can do better!

Did not explain how the remote works at all. Did not properly fix wires,. They are hanging out all over. It looks like he didn’t even finish what he started. Very dissatisfied.

Service team said they could not mount the TV at all because that had to use 3+ inch wall lags when I easily mounted it to the preinstalled wood backing board.

TERRIBLE! They smashed my TV and almost a month later I'm still going back and forth to try and get a replacement.

Doesn’t work not sufficient for TV size creates tilt downward technician now admits should not of installed need to exchange mount but could not arrive Sunday to do it please call with recommendation for mount and reschedule install

Best Buy cancelled my scheduled installation 3 times without contacting me. I then asked for reimbursement, but still have not recieved it. The order page shows the service was provided. Completely ridiculous. Never again.

Was not professional. Wanted to change appointment and was not helpful with questions about television.

It sucked ... They rushed through the Installation, didn't explain anything, and didn't make sure that all the other devices were hooked up and working. I am requesting full refund for the inconvenience of everything and the unprofessional customer experience.

5th cancelled appointment by Geek Squad. TV was damaged when installed in February. Bought a new TV at Northridge store but they brought a damaged floor model full of dust on the back and burned pixels. Cannot get this resolved after multiple promises.

Poor job of mounting television. My cables are pressed up on the wall and now I need to get the tv taken down and remounted correctly with the provided spacers. I need to be contacted to resolve this issue asap.

Poor install. Ignored input, issue still unresolved.

The agents were difficult, did not install or explain why the TV was not fully connected when they left. Did absolute minimum depsite being an annual Geek Squad member. I am no longer renewing my membership. Very disappointed.

One of the TVs that was work before my service call, now I’d not, the team left the TV on with no volume, you could not change the channels, not could you turn off the TV…….very disappointed

It was suggested that I buy the premium mount service for my existing tv i the living room and that it would be nicer because the cables would not be visable. Well, the tech mentioned that that wouldn't work and that it would be better this way. I really didn't understand, but was disappointed. I would actually like the difference credited to my account.

This get a customer stuck I can’t bring in the item they won’t bring the new one in they choke you. With that insurance online and in store different policies who knew. Another screw the customer

No show or call i was waiting for 5 hours, i will not reschedule

Tv not centered on wall. Looks bad. Didn’t notice until after they left. Not sure why they couldn’t center it. Never told me that it would not be centered on wall. Get anyone else to install besides best buy

My appointment was rescheduled and canceled multiple times without my knowledge. There is a huge disconnect with best buy calll center and third party installers. They are not on the same page. Really disappointed in the service.

Disconnected my Bose system and left it uninstalled. When I called Geek Squad I received an apology. When my wife went to buy a new TV to replace the one they mounted, she was told essentially we were out of luck and didn't pay for premium install. The whole point was to have all cables going to the TV behind the wall. Thanks for nothing.

TV mounted against the wall, and now I cannot hook up a DVD player or antenna because I can't reach behind the TV. Geek Squad wants hundreds more dollars to come back.