Customer Ratings & Reviews

Hooked up TV and programmed universal remote. The guys were knowledgeable and efficient and very very kind. Thanks so much.

My geek squad crew was excellent. They wall mounted an 86 inch TV in my family room. When they opened the box they noticed the screen was cracked. They apologize profusely for the mishap. I told them I understood as it was not their fault. They rushed to the store picked up a brand new one and came back and mounted it for me. I really appreciated their follow through on ensuring that my needs were met.

I was so impressed and satisfied with my whole experience with the 2 geek squad individuals that were sent over to mount my TV that i did something i never do, gove a review, not to mention actively looking in my emails for this review request when usually they're deleted before I've read the subject line. From start to finish these guys were so respectful, and pleasant with my family and with the great care to not damage anything. All the while patient with my young ones who were doing their best to delay them in their jobs, with no change in their professional demeanor. Even offering their numbers should we have any questions after they left, in case our kids distracted us from thinking of all the questions we had, leaving no mess and taking care of the old stuff and the boxes the tv and mount came in which they doubled down in their great customer service by offering to also take a bunch of old useless boxes that have been piling up for years which we quickly said yes to soon as we got over our surprise. Tv looks great by the way and is in a great spot which we couldnt decide on but they worked hard to help us look at various options we were unsure of. I've had some bad customer service during the pandemic and with the great resignation from younger workers so it made my day to have my lowered expectations not only met but exceeded to such a degree.

The associate found that there was a problem with my existing mount which could have damaged my new tv or anyone using it. He corrected the problem and expertly installed the new one. That's the kind of professionalism you get with Geek Squad.

I needed my TV mounted over the fireplace, as low as possible (just above the slim Soundbar on the mantal. The Geek Squad listened to my request and we're able to mount and connect it just as asked. They made sure it worked with the Soundbar and were willing to help reprogram my remotes if wanted. Finally, the Geek Squad / BB is one of the few services that keep you well informed regarding their arrival time. While this service was a bit pricey, it was worth every cent.

They mounted the LG C1 65” to my Whalen Xavier promptly. I removed all my devices and their wires before they arrived to make their job easier and reduce risk of damage to said devices. All I had to do was provide the mounting parts and connect the TV to the wi-fi so they could take a picture of it installed and in working order for their records. Great value due to the Totaltech membership I have.

The Geek Squad installed agent mounted and installed my television and connected the blue ray players as well. He removed the television box as well. Recommend Best Buy include provide neat cord/wire covering to make the installation look even more professional.

Guys showed up on time, were very courteous and did everything possible to make the installation smooth and quick. Great service!

The men who installed my huge new TV over the fireplace did a fantastic job! They recommended equipment and components and were dead on with those recs. They were professional in demeaner and their labor. The TV was installed quickly and efficiently and looks great. They then walked me through set up for the TV and my personal Apple TV. The men also followed Covid protocols and were respectful of me and my new home. Very good experience.

Great support and easy installation. Works well on multiple wall surfaces

The agent that delivered and installed my TV was super! He was friendly, knowledgeable, and extremely helpful. I had a lot of questions! He also cleaned up everything and took it with him. I don't know if it's something he did or if it's the nature of the beast, but it now takes me both my TV remote and my cable remote to start the TV. That's my only complaint. Otherwise, I was extremely pleased!

The installing crew did a fantastic job installing my mount and TV. They took the time to show me how everything works and any options for addons in the future.

I trusted the Geek Squad to mount my mom new tv on the wall. i wasn't present at the time of installation but the job was perfect. My mom who was present at the my of installation described the technicians as "angels" she was left very satisfy which is a very hard thing to do.

Scott from the Geek Squad was fantastic! He was installing two TVs for my 90 year-old parents and was very considerate of the noise and mess that was created. He even offered to help us move some furniture for them... very professional, considerate, and accomodating. Ask for Scott!

Best Buy Geek Squad did an excellent job installing our home entertainment system. The guys were quick and explained the operation of the system to my understanding as I’m not a “tech buff”. They were very friendly and hauled off our old system which was fantastic saving me a trip to the disposal site. All in all it was a pleasant experience purchasing my entertainment system at a great price from Best Buy while having Geek Squad install, haul and protect my equipment. Thanks guys and highly recommended to all!!!

These guys were in and out. Set up was flawless. They remove my old wall mount, moved the mount a little, installed 75 inch, sound bar and 4k DVD. However, if they install for you don't let them install an optical sound cable, if you have an earc or acr hdmi, do the 4k hdmi cable. The installer thought the opitical would handle all the sound format, which in fact, it only handles two formats. The sound was noticeable after I removed the opitical and installed the hdmi. Very noticeable.

We purchased a 32 inch TCL TV and it had to be mounted on an existing mount. The Geeks came in and went to work revising the mount to accommodate the new TV. They tested all connections and made sure it worked and that we were properly informed how best to use the included remote and how to use the various TV functions. They were great!!

Mario Gomez and Nickson Salor came on Sat. April 9, 2022 to install the tv on the wall. They were great; thorough & professional yet friendly, knew what they were doing, worked quickly with no mistakes, and left all clean. Asked me if I was satisfied with the placement, and made sure all was level. I want to acknowledge them both, wish the previous techs were like these 2 gentlemen.

The guys from Geek Squad were professional, knowledgable and very helpful with the installation, setup and assistance with operating our new TV.

3rd time a charm, there were issues when I first purchase this tv. The one I have now is the 3rd from my original purchase. The first one was cracked, the second one the picture would freeze. The 3rd after a long delay in scheduling, was the charm . Great tv, the picture is the best and the adjustments are well explain and executed. The LG 55" NANO 90 is one of my best purchases I've made in a long time.