Customer Ratings & Reviews

Delivery and installation were supposed to happen on the same day. Didn't happen. 3rd party installed the tv but the Geek Squad came back later to run the cords behind the wall.

Service indicates they will hide cords in wall, however upon installation I was informed that will cost extra, despite the fact that i paid extra for the "premium" service. Seems a little deceptive to advertise something and then charge extra for it upon arrival. I would not recommend the service.

I purchased TV, Desk chair and file cabinet for my son’s apt. Paid to have all set up. They set up desk and said chair and cabinet not included. Task Rabbit i paid to complete job

Great rack but for a to this size it better to use a rack that can pivet and move

Did not show up to hand TV and did not call. When I called I got the main Best Buy line. They could tell me nothing. And said they could only reschedule 2 weeks out..We returned the TV.

TERRIBLE! They smashed my TV and almost a month later I'm still going back and forth to try and get a replacement.

Terrible , supposed geek squad come but not send some Craigslist company coming 2 days later for instal cuz he said just he’s busy and we need just call him and txt for the time and the day when he come to instal

Worst customer service ever I will never do business with best buy again

The installation went fine until the installers had to move the mount to get the TV evenly spaced. After that, the mount wasn't reinstalled level and the TV isn't level as a result.

Service was professional and technican was very knowledgeable

Was not professional. Wanted to change appointment and was not helpful with questions about television.

Unbelievably poor servvice. Arrived late. Didnt hook up any HDMI connections and literally didn't even setup the tv. Just hooked it on a bracket that was already mounted and left.

Agent from geek squad was under the influence of a substance when mounting brand new tv. Wasn’t making any sense and even lost my remote. Very disappointed on geek squad and their so called pro service.

I was really disappointed with the installation. The cables were not hidden. The installer complained most of the time and left with a very expensive HDMI cable. It took me 4 days to get it back, after many calls. Sound bar still isn't mounted even though I paid for it to be.

Audio and video still not synched. 3 different techs have tried to correct but still out of synch. Tried replacing blu-ray and TV but still bad.

Never ever ever use the third party. They did not install my unit correctly and they never returned to correct it. They cancelled my appointment because I they decided I didn't understand how it was supposed to work. No phone call nothing just did not show up. Three separate occasions.

Terrible. Did not mount where they told me they would. Decided to mount a foot higher without asking me first. Left drywall and wood dust everywhere and did not clean it up. Also missed 6 hour window and were 2 hours later. Unprofessional.

I will never use geek squad for tv/home theater installs. As soon as they arrived, they just started saying “we can’t do that” over and over. And I had basic requests. Got a local company to do it instead. They did a better job for less money.

Geek Squad technicians damaged our ceiling fan during unboxing. No communication from BestBuy’s insurance, Sedgwick. Beware!

Since purchase date of Nov 5th still have had tv wall mount put up. Missed appointment dates, window of time(s) not met & overall poor communication all around.