Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Unlevel TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation went fine until the installers had to move the mount to get the TV evenly spaced. After that, the mount wasn't reinstalled level and the TV isn't level as a result.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The associates mounted my tv,but left my cords showing.
I would recommend this to a friendRated 1 out of 5 stars
Awful place
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrific organization, communication. Now the tv doesn’t work. I’ve had this tv 6 weeks. Had gone out 3 times. 4 phone calls to Geek Squad.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used total tech for mounting several tv’s. Never had a problem until now. They broke the coaxial on the tv and now I have to get a quote to repair it but they will pay. If they broke it, they should send someone out, why do I have to do the leg work when I’m busy.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used total tech for mounting several tv’s. Never had a problem until now. They broke the coaxial on the tv and now I have to get a quote to repair it but they will pay. If they broke it, they should send someone out, why do I have to do the leg work when I’m busy.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that came out to do this did an amazing job of wall mounting my TV, but that is all that they did. This service was NOT completed as said. Trying to speak to someone is rather frustrating as I am being transferred from one person to another.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Flat Panel Mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the service. I had to be the one making sure all was done correctly.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
3 hours late, past the 6-hour window
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They arrived a 4pm (3 hours after our 7am - 1pm window)
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
SMH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since purchase date of Nov 5th still have had tv wall mount put up. Missed appointment dates, window of time(s) not met & overall poor communication all around.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Failed after a year.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year the install is coming apart and I called Bestbuy customer service who informed me that they would redo the job for another 250 dollars. Not happy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never pay again for your service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible , supposed geek squad come but not send some Craigslist company coming 2 days later for instal cuz he said just he’s busy and we need just call him and txt for the time and the day when he come to instal
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never came to install. Canceled same day. Rescheduled twice and still cancelled on me at last minute after I used PTO to get day off to be there for installation.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Liars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They lied about the install date just to make a sale. I took time off waiting for them on the set date, then they said they couldn't complete the install for 3-4 weeks out. Not even Best Buy Geek Squad, some 3rd party hire. What a joke.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed TV and hooked up devices a week later TV sound not working I’ve called and called and called and called with the promise they will come out and fix it’s been 6 weeks and no phone call no geek squad employee came out nothing. I would not recommend geek squad. Bad customer service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation was a cluster.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installation were supposed to happen on the same day. Didn't happen. 3rd party installed the tv but the Geek Squad came back later to run the cords behind the wall.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 2 out of 5 stars
I was okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did okay on mounting but not on TV set up had to have another tech come out and fix
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aaaaaaaaaaaaaqaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Paid for a Service I Did Not Get.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians came to my home but did not install the TV because they did not want to drill through an adjoining wall, so I wound up putting the TV up myself.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars! Failed to show up at all. No calls, texts or emails. I called after my 4 hour window and found that the appointment was canceled by bestbuy. After waiting 3 weeks for an appointment. Next Appointment was 3 weeks later...no thanks!!!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service is horrible. I was transferred 6 times hung up on. Then when i got someone on the line they did not speak english so they couldnt understand me. The prices on the website are not accurate. I was told i would have to pay more than the listed price.
No, I would not recommend this to a friend